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Dagenham & Redbridge Football Club

Victoria Road, Dagenham, Essex, RM10 7XL

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Access Guide

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Introduction

  • Services / facilities within the grounds include the clubhouse and The Recorder Lounge.
  • Comments View
    • Please be aware that this access guide was surveyed on a ‘non-match' day, and that disabled supporters have advised us that on a busy match day/night the access experience can vary.
    • We would encourage you to fully research this with the club concerned before attending a fixture.
    • If you require further information or would like to know more please visit The National Association of Disabled Supporters (NADS) website at:.
    • Association of Disabled Supporters (NADS).
    • NADS is the national registered charity which represents the views, issues and concerns of disabled football supporters to football and governmental authorities and provides independent advice on disability issues as they affect the football, cricket and rugby communities.
    • Their key objectives are to promote an inclusive agenda, raise disability awareness through sport and ensure an equality of experience for all fans.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Dagenham.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Dagenham Dock.
  • The nearest underground station is Dagenham East.

Opening Times (Ticket Office)

  • Monday 14:00 - 16:00.
  • Tuesday Closed.
  • Wednesday Closed.
  • Thursday Closed.
  • Friday 15:30 - 17:30.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • The ticket office opening hours vary on match days and Bank Holidays.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do need to be booked in advance.
  • The car park is behind the Main Stand off Victoria Road.
  • There are 10 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 330cm x 430cm (10ft 10in x 14ft 1in).
  • The nearest designated bay is 6m (19ft 8in) from the Gate 8 Entrance.
  • The furthest designated bay is 50m (55yd) from the Gate 8 Entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.

Outside Access (Main Stand (Gate 8) Entrance)

  • This information is for the entrance located at the front of the stand in the car park.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 213cm (6ft 12in) wide.
  • Comments View
    • Stewards are situated on all gates on match days and are there to provide assistance where needed.
    • Home supporters are situated in this stand.

Level Change (Main Stand (Gate 8) Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Outside Access (West Stand (Traditional Builders Stand) Entrance)

  • This information is for the entrance located at the side of the stand in the car park.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 440cm (14ft 5in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open towards you (pull).
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 300cm (9ft 10in) wide.
  • Comments View
    • Away supporters are situated in this stand.

Level Change (West Stand (Traditional Builders Stand) Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • There are steps to access this area / service.
  • The steps are located in front of the entrance.
  • There is / are 1 step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are shallow.
  • The steps do not have handrails.
  • Comments View
    • The Main Stand - Gate 8 Entrance can be used to access the West Stand and overcome the step at this entrance.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.
  • Comments View
    • Background music is played around the stadium on match days.

Sports Ground

  • Non-Segregated Seating View
    • Home and Away wheelchair users have separate seating areas.
  • Home Support Seating View
    • Wheelchair users have a designated accessible seating area.
    • There is not level access to the designated seating area.
    • Wheelchair seating is located at the front of the Main Stand.
    • The view from this area is good.
    • A companion can sit beside / near you.
    • Accessible toilets are available.
    • The closest accessible toilet to the seating area is 12m (13yd).
    • The accessible toilet is located at the rear of the stand.
    • There is not an audio description service.
  • Away Support Seating View
    • Wheelchair users have a designated accessible seating area.
    • There is not level access to the designated seating area.
    • Wheelchair seating is located at the front of the West Stand.
    • The view from this area is good.
    • A companion can sit beside / near you.
    • Accessible toilets are available.
    • The closest accessible toilet to the seating area is 22m.
    • The accessible toilet is located in the corner between the stand and the main stand.
  • Comments View
    • The photo on the left shows the Main Stand seating.
    • The photo on the right shows the West Stand seating.
    • Concession prices are available from £10.00 and there is a complimentary ticket for a carer.

Level Change (To West Stand - Traditional Builder Stand Seating)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the seating.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Level Change (Access to Main Stand Seating)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the stand.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Level Change (Access to Executive Boxes)

  • There are steps to access this area / service.
  • The steps are located leading up to the boxes.
  • There is / are 15+ step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • Comments View
    • The steps leading up to the boxes are located to the right as you enter the clubhouse.

Accessible Toilet (Main Stand)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 6m (19ft 8in) from the Gate 8 Entrance.
    • The accessible toilet is located ahead as you enter.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 145cm x 190cm (4ft 9in x 6ft 3in).
    • Floor manoeuvring space is not clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 65cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is twist/turn.
    • There is not a mixer tap.
    • There is not a functional emergency alarm available.
    • Disposal facilities are not available in the cubicle.
    • There is a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are not mirrors in the accessible toilet.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is fair.
    • The contrast between the walls and floor is good.
    • Lighting levels are low.

Accessible Toilet (West Stand - Traditional Builders Stand)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 7m (22ft 12in) from the West Stand Entrance.
    • The accessible toilet is located to the left as you enter.
    • There is not level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 215cm (4ft 11in x 7ft 1in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is a functional emergency alarm available.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are not mirrors in the accessible toilet.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • There is a toilet roll holder.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.
  • Comments View
    • There is an identical adapted toilet located next to the tea bar area under the West Stand.

Level Change (Accessible Toilet - West Stand)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading down to the toilet.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.

Standard Toilet(s) (Main Stand)

Standard Toilet(s) (West Stand (Traditional Builders Stand))

Outside Access (Clubhouse Entrance)

  • This information is for the entrance located at the front of the clubhouse in the car park.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 140cm (4ft 7in) wide.

Level Change (Clubhouse Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There are steps to access this area / service.
  • The steps are located in front of the entrance.
  • There is / are 1 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are shallow.
  • The steps do not have handrails.

Restaurant Bar Internal (Clubhouse)

  • The following information is for the bar.
  • Once inside, there is level access to the service.
  • Food is not available from the bar.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the service counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 14m (15yd 11in) from the clubhouse entrance.
  • The distance between the floor and the lowest table is 63cm (2ft 1in).
  • The distance between the floor and the highest table is 75cm (2ft 6in).
  • Opening Times View
    • Monday 11:00 - 23:00.
    • Tuesday 11:00 - 23:00.
    • Wednesday 11:00 - 23:00.
    • Thursday 11:00 - 23:00.
    • Friday 11:00 - 00:00.
    • Saturday 11:00 - 00:00.
    • Sunday 11:00 - 23:00.

Accessible Toilet (Clubhouse)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 5m (16ft 5in) from the clubhouse entrance.
    • The accessible toilet is located on the left as you enter.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 78cm (2ft 7in).
    • The door is light.
    • The dimensions of the accessible toilet are 130cm x 280cm (4ft 3in x 9ft 2in).
    • Floor manoeuvring space is not clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 180cm (5ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There are not mirrors in the accessible toilet.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is not a toilet roll holder.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • Lighting levels are bright.

Standard Toilet(s) (Clubhouse)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service cannot be requested.
  • Plastic cups are not available.
  • Drinking straws are available on request.
  • Comments View
    • Assistance Dogs are welcomed into the stadium.
    • The club recommends that supporters with Assistance Dogs contact the club before the match so that they can discuss access to the ground, facilities inside the ground and the welfare of the Assistance Dog before, during and after the match.