You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the grounds include the clubhouse and The Recorder Lounge.

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• Comments View
  • Please be aware that this access guide was surveyed on a ‘non-match' day, and that disabled supporters have advised us that on a busy match day/night the access experience can vary.
  • We would encourage you to fully research this with the club concerned before attending a fixture.
  • If you require further information or would like to know more please visit The National Association of Disabled Supporters (NADS) website at:.
  • Association of Disabled Supporters (NADS).
  • NADS is the national registered charity which represents the views, issues and concerns of disabled football supporters to football and governmental authorities and provides independent advice on disability issues as they affect the football, cricket and rugby communities.
  • Their key objectives are to promote an inclusive agenda, raise disability awareness through sport and ensure an equality of experience for all fans.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Dagenham Dock.
• The nearest underground station is Dagenham East.

You are on Opening Times (Ticket Office). Skip to the next section.

Opening Times (Ticket Office)

• Opening times do vary depending on performances.

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• Comments View
  • The ticket office opening hours vary on match days and Bank Holidays.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 11:00 - 23:00.
• Tuesday 11:00 - 23:00.
• Wednesday 11:00 - 23:00.
• Thursday 11:00 - 23:00.
• Friday 11:00 - 00:00.
• Saturday 11:00 - 00:00.
• Sunday 11:00 - 23:00.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the club offices building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders can booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 330cm x 430cm (10ft 10in x 14ft 1in).
  • The nearest Blue Badge bay is 6m (6yd 1ft) from the Gate 8 entrance.
  • The furthest Blue Badge bay is 50m (54yd 2ft) from the Gate 8 entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The nearest Blue Badge bay to the West Stand Entrance is 6m and the furthest is 60m.
  • The club usually allocates 2 Blue Badge bays for away fans.

You are on Outside Access (Main Stand (Gate 8) Entrance). Skip to the next section.

Outside Access (Main Stand (Gate 8) Entrance)

• This information is for the entrance located at the front of the stand in the car park.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 213cm (6ft 12in).

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• Comments View
  • Stewards are situated on all gates on match days and are there to provide assistance where needed.
  • Home supporters are situated in this stand.

You are on Level Change (Main Stand (Gate 8) Entrance). Skip to the next section.

Level Change (Main Stand (Gate 8) Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of Main Stand (Gate 8) entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.

You are on Outside Access (West Stand (Traditional Builders Stand) Entrance). Skip to the next section.

Outside Access (West Stand (Traditional Builders Stand) Entrance)

• This information is for the entrance located at the side of the stand in the car park.
• There is not level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 440cm (14ft 5in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 300cm (9ft 10in).
• Comments View
  • Away supporters are situated in this stand.

You are on Level Change (West Stand (Traditional Builders Stand) Entrance). Skip to the next section.

Level Change (West Stand (Traditional Builders Stand) Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the West Stand (Traditional Builders Stand) entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the West Stand (Traditional Builders Stand) entrance.
• There is/are 1 step(s) to the area/service.
• The step(s) is/are clearly marked.
• The step(s) is/are shallow (2cm - 10cm).
• There is not a/are not handrail(s) at the step(s).

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• Comments View
  • The Main Stand - Gate 8 entrance can be used to access the West Stand and overcome the step at this entrance.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • Background music is played around the stadium on match days.
  • The venue has a merchandise and ticket office.
  • The venue has a new level access to the pub through their offices building.
  • A function room is available inside the offices building.
  • A VIP section is also available on the upper floor of the offices building.

You are on Sports Ground. Skip to the next section.

Sports Ground

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• Non-Segregated Seating View
  • Home and Away wheelchair users have separate seating areas.
  • There is not an audio description service.
• Home Support Seating View
  • Wheelchair users have a designated accessible seating area.
  • There is not level access to the designated seating area.
  • Wheelchair seating is located at the front of the Main Stand.
  • The view from this area is good.
  • A companion can sit beside / near you.
  • Accessible toilets are available.
  • The closest accessible toilet to the seating area is 12m (5in).
  • The accessible toilet is located at the rear of the stand.
  • There is not an audio description service.
• Away Support Seating View
  • Wheelchair users have a designated accessible seating area.
  • There is not level access to the designated seating area.
  • Wheelchair seating is located at the front of the West Stand.
  • The view from this area is good.
  • A companion can sit beside / near you.
  • Accessible toilets are available.
  • The closest accessible toilet to the seating area is 22m (24yd 2in).
  • The accessible toilet is located in the corner between the stand and the main stand.
• Comments View
  • Photographs 1 - 3 show the Main Stand seating.
  • Photographs 4 and 5 show the West Stand seating.
  • Concession prices are available from £10.00 and there is a complimentary ticket for a carer.

You are on Level Change (To West Stand - Traditional Builder Stand Seating). Skip to the next section.

Level Change (To West Stand - Traditional Builder Stand Seating)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located immediately beyond the entrance.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp/slope is 120cm (3ft 11in).

You are on Level Change (Access to Executive Boxes). Skip to the next section.

Level Change (Access to Executive Boxes)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading up to the boxes.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).

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• Comments View
  • The steps leading up to the boxes are located to the right as you enter the clubhouse.

You are on Standard Toilet(s) (Main Stand). Skip to the next section.

Standard Toilet(s) (Main Stand)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located ahead as you enter.
  • The female toilet(s) is/are approximately 6m (6yd 1ft) from the Gate 8 entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels in the female toilets are moderate to good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the left as you enter.
  • The male toilet(s) is/are approximately 4m (4yd 1ft) from the Gate 8 entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are moderate to good.

You are on Standard Toilet(s) (West Stand (Traditional Builders Stand)). Skip to the next section.

Standard Toilet(s) (West Stand (Traditional Builders Stand))

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located ahead as you enter.
  • The female and male toilets are approximately 5m (5yd 1ft) from the West Stand entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Accessible Toilet (Main Stand). Skip to the next section.

Accessible Toilet (Main Stand)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 6m (6yd 1ft) from the Gate 8 entrance.
  • This accessible toilet is located ahead as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 145cm x 190cm (4ft 9in x 6ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 65cm (2ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is twist/turn.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is not a toilet roll holder.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are low to moderate.

You are on Accessible Toilet (West Stand - Traditional Builders Stand). Skip to the next section.

Accessible Toilet (West Stand - Traditional Builders Stand)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 7m (7yd 1ft) from the West Stand entrance.
  • This accessible toilet is located to the left as you enter.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 150cm x 215cm (4ft 11in x 7ft 1in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Comments View
  • There is an identical adapted toilet located next to the tea bar area under the West Stand.

You are on Level Change (Accessible Toilet - West Stand). Skip to the next section.

Level Change (Accessible Toilet - West Stand)

• There is a ramp/slope to access this area/service.
• The ramp/slope is permanent.

You are on Outside Access (Club Shop & Ticket Office). Skip to the next section.

Outside Access (Club Shop & Ticket Office)

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• Entrance View
  • This information is for the entrance located on the front side of the Clubhouse.
  • There is step-free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) may be difficult to open.
  • The door(s) is/are double width.
  • The width of the door opening is 110cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Reception (Club Shop & Ticket Office). Skip to the next section.

Reception (Club Shop & Ticket Office)

• The desk/counter is 10m (10yd 2ft) from the Club Shop & Ticket Office entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

You are on Outside Access (Clubhouse Entrance). Skip to the next section.

Outside Access (Clubhouse Entrance)

• This information is for the entrance located at the front of the clubhouse in the car park.
• There is level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 140cm (4ft 7in).

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• Second set of doors View
  • There is a small raised threshold in the doorway.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are heavy.
  • The width of the door opening is 140cm (4ft 7in).

You are on Eating and Drinking (Clubhouse). Skip to the next section.

Eating and Drinking (Clubhouse)

• The following information is for the bar.
• The bar is located on the rear side of the clubhouse.
• The bar does not serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 14m (15yd 11in) from the bar entrance.
• The distance between the floor and the lowest table is 63cm (2ft 1in).
• The distance between the floor and the highest table is 75cm (2ft 6in).
• The standard height for tables is 72cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • The service counter extends to the adjacent function room (as shown in photograph 4).

You are on Standard Toilet(s) (Clubhouse). Skip to the next section.

Standard Toilet(s) (Clubhouse)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located ahead as you enter.
  • The female toilet(s) is/are approximately 5m (5yd 1ft) from the Clubhouse entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels in the female toilets are moderate to good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located ahead as you enter.
  • The male toilet(s) is/are approximately 10m (10yd 2ft) from the Clubhouse entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are moderate to good.

You are on Accessible Toilet (Clubhouse). Skip to the next section.

Accessible Toilet (Clubhouse)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 5m (5yd 1ft) from the Clubhouse entrance.
  • This accessible toilet is located on the left as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 78cm (2ft 7in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 130cm x 280cm (4ft 3in x 9ft 2in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 180cm (5ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 112cm (3ft 8in).
  • There is not a towel dispenser.
  • There is not a toilet roll holder.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the Clubhouse accessible toilet.
  • The height of the baby change table once extended is 92cm (3ft).

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.

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• Comments View
  • Assistance Dogs are welcomed into the stadium.
  • The club recommends that supporters with Assistance Dogs contact the club before the match so that they can discuss access to the ground, facilities inside the ground and the welfare of the Assistance Dog before, during and after the match.