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Central Library, Bexleyheath

Townley Road, Bexleyheath, DA6 7HJ

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located to the left of the main reception desk, on the ground floor.
    • All toilets with adaptations have a left hand transfer space.
    • At the time of the survey (April 2026) one of the toilets with adaptations was out of order.
    • Shared step-free standard toilet facilities are located near the main reception desk, to the right from the main entrance.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the toilets with adaptations.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on Townley Road and Royal Oak Road.
    • The Blue Badge bays are clearly marked and signposted.
    • There is a public car park located on Albion Road.
    • The name of the car park is the Broadway Shopping Centre Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance

  • This entrance is located at the front of the venue.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There are 4 steps as you enter.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is not between 30cm-45cm.
  • There are double automatic doors.
  • The doors open towards you.
  • The width of the opening is 125cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
  • There is a second set of double automatic doors.
  • The doors are permanently held open.
  • The width of the opening is 135cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 100cm.
  • There are identical doors available to the left when using the steps to enter the venue.
  • At the time of the survey (April 2026), the first set of doors accessed via the slope were permanently held open.

Reception (Main Reception - Ground Floor)

  • Location View
    • The reception is located to the right as you enter the venue.
    • The distance from the entrance is 25m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 91cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 74cm.
    • The reception has a television which may affect the ability of someone to lip read.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests and armchairs.
    • Furniture available in this area includes: tables and coffee tables.

Getting Around

  • Access View
    • There is step-free access between floors via lift.
    • There is step-free level access throughout all areas.
  • Circulation View
    • Doors are held open along circulation routes.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • There may be background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: chairs without armrests, armchairs and high stools.
    • Lighting levels were even at the time of the survey.

Library

  • There is step-free level access throughout all areas.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this library includes: chairs without armrests and armchairs.
  • Furniture available in the library includes: tables, coffee tables and desks.
  • Some tables are fixed.
  • The surface height of some of the tables/desks is suitable for wheelchair users.
  • The clear height under some of the tables/desks is suitable for wheelchair users.
  • Lighting levels vary due to the size of the space.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The height of the touchscreen display ranges from 100cm to 125cm from the floor.
  • The touchscreen has the following accessibility aids: adjustable font size.
  • This library is able to provide material in the following formats: Braille, large print, ebook, ejournal and audio.
  • Auxiliary aids available in this library include: large letter key keyboards and handheld magnifiers.
  • Accessible software available for the computers includes: Kurzweil.
  • All computers have Microsoft Narrator.
  • The library is equipped with a Eye-Pal SOLO document reading device.

Lift

  • The lift surveyed is located to the left after the entrance.
  • The distance from the entrance is 10m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The ground and first floors can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1000kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 90cm.
    • The internal dimensions of the lift are 110cm (width) x 208cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a varying colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator and a mirror to aid reversing.
    • Lighting levels were low at the time of the survey.

Stairs

  • The stairs are located to the left of the entrance doors.
  • The ground and first floors can be accessed by these stairs.
  • There is a single manual door to access the stairwell.
  • There are handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels vary due to the use of large glazed walls.

Reception (First Floor)

  • Location View
    • The reception is located on the first floor, ahead and to the right on exiting the lift.
    • The distance from the lift is 15m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 72cm.
    • There is not a lowered section at the desk.
    • The reception has a television which may affect the ability of someone to lip read.
    • There is a portable hearing assistance system which is not clearly signed.
    • The hearing assistance system was tested and working at the time of the survey.
    • The height of the touchscreen display ranges from 100cm to 125cm from the floor.
    • The touchscreen has the following accessibility aids: adjustable font size.
    • There is no (or very little) background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests and armchairs.
    • Furniture available in this area includes: coffee tables and desks.
    • Some tables are fixed.

Reception (Local Studies and Archive Centre - First Floor)

  • Location View
    • The reception is located on the first floor to the left as you exit the lift.
    • The distance from the lift is 30m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 71cm.
    • There is not a lowered section at the desk.
    • There is not a hearing assistance system.
    • There is no (or very little) background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the left of the main reception desk on the ground floor.
    • The distance from the entrance is 25m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 98cm.
    • The door has a locking handle.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 152cm (width) x 219cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 82cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 85cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 115cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 76cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 136cm from the floor.
    • The height of the baby change facility when in use is 91cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.