Access Guide
Overview
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About
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- Facilities available in the venue include: the main library, a children's library, computers, an IT suite, a study area, an exhibition area and meeting room.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The nearest car park is located at Elrick Close, off Queen Street.
- View information on Riverside Car Park (opens new tab).
- The nearest train station is Erith.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- The alternative formats documents can be provided in include: Braille (on request), large print and different languages.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Staff receive the following training: disability awareness/equality training.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located at the rear of the building, beyond the reception desk.
- The toilet with adaptations has a left hand transfer space.
- Ambulant toilet facilities are located at the rear of the building, beyond the reception desk .
- Shared step-free standard toilet facilities are located at the rear of the building, beyond the reception desk .
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Changing Facilities
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- Parent and baby changing facilities are located within the toilet with adaptations.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Parking
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- There is a public car park located at Elrick Close, off Queen Street.
- The name of the car park is Riverside Car Park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.
Entrance
- This entrance is located at the front of the venue.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide.
- There are no handrails for the ramp.
- There is an intercom at a height of 99cm.
- There is a single automatic door.
- The door opens by sliding.
- The width of the opening is 112cm.
- There is a small lip on the threshold of the opening.
- The door has a low colour contrast.
- There are security barriers at the entrance.
- The maximum width between them is 112cm.
Reception
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Location
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- The reception is located towards the rear of the library, on the left.
- The distance from the entrance is 20m.
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Route
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- The most accessible route to the reception has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access to the reception.
- The height of the reception desk is 90cm.
- There is a lowered section at the desk.
- The height of the lowered section is 72cm.
- The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- The height of the touchscreen display ranges from 100cm to 125cm from the floor.
- The touchscreen has the following accessibility aids: adjustable font size.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests.
Getting Around
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Access
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- There is step-free level access throughout all areas.
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Circulation
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- There are no doors along circulation routes.
- There is a high colour contrast between the walls and floor along the majority of circulation routes.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signage is consistent throughout.
- Seating available in the walkways includes: chairs without armrests.
- Lighting levels were even at the time of the survey.
Library
- There is step-free level access throughout all areas.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest in the seating area.
- The walls and floor colour contrast varies between low and high.
- Seating available in this library includes: chairs without armrests, armchairs, sofas and stools.
- Furniture available in the library includes: tables, coffee tables and desks.
- Some tables are fixed.
- The surface height of some of the tables/desks is suitable for wheelchair users.
- The clear height under some of the tables/desks is suitable for wheelchair users.
- Lighting levels were even at the time of the survey.
- There is not a hearing assistance system.
- The height of the touchscreen display ranges from 100cm to 125cm from the floor.
- The touchscreen has the following accessibility aids: adjustable font size.
- This library is able to provide material in the following formats: large print, ebook, ejournal and audio.
- Auxiliary aids available in this library include: large letter key keyboards, high visibility/contrast keyboards, trackball mouse and handheld magnifiers.
- Mircosoft software is available on all computers.
Toilet with Adaptations (Left Hand Transfer)
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Location
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- The toilet surveyed is located at the rear of the building, beyond the reception desk.
- The distance from the main entrance is 45m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is not any signage on or near the door.
- The door opens both ways and has a high colour contrast.
- The width of the opening is 84cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 180cm (width) x 337cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 110cm (from the side of the toilet pan).
- There is a spatula flush for the toilet.
- The flush is on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 46cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet has a padded backrest.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 117cm from the floor.
- The wash basin has a push tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 71cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 90cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high colour contrast.
- The hand dryer is 87cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is no mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 82cm.
- The walls and floor have a high colour contrast.
- Lighting levels were even at the time of the survey.
