You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 15:00.
• Tuesday 09:00 - 15:00.
• Wednesday 09:00 - 15:00.
• Thursday 09:00 - 15:00.
• Friday 09:00 - 15:00.
• Saturday 09:00 - 15:00.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Bexleyheath.
• There is not a tram stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The Broadway Shopping Centre Car Park is over 200m from the venue.

You are on ATM. Skip to the next section.

ATM

• There is a lowered ATM outside the bank on the left as you face the entrance.
• The control buttons range between 93cm and 120cm high.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located on Broadway.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Counter (Cashiers). Skip to the next section.

Counter (Cashiers)

• The counter is 9m (9yd 2ft) from the entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is not sufficient space to write or sign documents on the counter.
• The height of the counter is 110cm (3ft 7in).
• There is not a lowered section.
• There is not a hearing assistance system.
• Lighting levels are good.

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• Comments View
  • As well as the three cashier counters, there are two self-service machines, and two ATM's. The ATM's are at a lowered level suitable for a wheelchair user.
  • Buttons range between 95cm and 122cm high.
  • The cashier counters are reached by a queue system. The first counter is approximately 9m from the entrance if crossing directly to the counter, or 14m if joining the queue.
  • There are also small counters available near the counter for writing on with a higher part at a height of 103cm and a lowered section at 82cm high.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played quietly throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

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• Comments View
  • There are two enquiries desk within the venue, approximately 7m and 11m from the entrance. There is level access to these desks.
  • They are medium height with no lowered section.
  • There are eight side rooms for private consultation.
  • There is level access to these rooms.
  • The door widths for each of these rooms is 90cm.
  • Desks are at a height of 70cm.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the entrance.
  • The accessible toilet is located at the rear of the venue.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 75cm (2ft 6in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 200cm x 146cm (6ft 7in x 4ft 9in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 145cm (4ft 9in).
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Comments View
  • The toilet is accessed by a number keypad, a member of staff can provide the code. The number key pad was worn and it was difficult to see the numbers clearly.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.
• Comments View
  • Customers can request a number code to use the accessible toilet at the rear of the venue.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.