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London Borough of Bexley Civic Offices

2 Watling Street, Bexleyheath, DA6 7AT

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located on the ground floor, to the left and right of the main reception.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Ambulant toilet facilities are located beyond the BBE reception on the ground floor.
    • Shared step-free standard toilet facilities are located beyond the BBE reception on the ground floor.
    • Female and male step-free standard toilet facilities are located beyond the security barriers on the right on the ground floor.
  • Changing Facilities View
    • Parent and baby changing facilities are located beyond the BBE reception on the ground floor.

Parking

  • Car Park View
    • The car park is located on the left of the building, off Sterling Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 10 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 400cm (width) x 500cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 65m from the main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for staff and Blue Badge holders only.
    • Parking is free for Blue Badge holders but not all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • There is a public car park located off Broadway.
    • The name of the car park is Cinema Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance (Main)

  • This entrance is located at the front of the venue.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide.
  • There are no handrails for the ramp.
  • There are 9 steps as you enter.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is between 30cm-45cm.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 195cm.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 195cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 120cm.
  • The security barriers are used to access the council chamber and some meeting rooms.

Reception (Main)

  • Location View
    • The reception is located directly ahead as you enter the venue.
    • The distance from the main entrance is 10m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 125cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 76cm.
    • The reception has screens which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • There may be background noise in this area.
    • Some flooring is shiny.
    • Lighting levels were even at the time of the survey.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests, sofas and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and coffee tables.
    • There are security barriers which are operated by key card.

Getting Around

  • Access View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the walkway to access the Council Chamber on the lower ground floor.
    • The following areas have step-free access via ramps: the walkway to access the Council Chamber on the lower ground floor.
  • Circulation View
    • There are no doors along circulation routes.
    • Access throughout may include pillars.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • There may be background noise.
    • Wayfinding signage is provided.
    • Dementia-friendly signage is also provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: chairs with armrests, chairs without armrests, sofas, benches and high stools.
    • Lighting levels vary due to the use of large glazed walls.

Reception (BBE)

  • Location View
    • The reception is located on the ground floor to the left of the main reception.
    • The distance from the main entrance is 35m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 76cm.
    • There is not a lowered section at the desk.
    • There is not a hearing assistance system.
    • The height of the touchscreen display ranges from 92cm to 105cm from the floor.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: sofas.
    • Seating is fixed.
    • Furniture available in this area includes: coffee tables.

Eating and Drinking (Café)

  • Location and Access View
    • The café is located beyond the BBE Reception on the ground floor.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • The counter is located beyond the BBE Reception on the ground floor, to the left.
    • There is step-free level access to the counter.
    • The height of the counter is 100cm.
    • There is not a lowered section at the counter.
    • The card payment machine is at a height of 105cm.
    • The payment machine is at a fixed height.
  • Service View
    • Full table service is not available.
    • Menus types include: wall-mounted.
    • The following dietary requirements can be catered for: dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.

Room (Council Chamber)

  • The room is located beyond the security barriers on the lower ground floor.
  • The distance from main entrance is 40m.
  • Doors are held open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • There is a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The width of the opening is 87cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: tables and desks.
  • None of the tables and desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a fixed hearing assistance system which is not clearly signed.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey.

Parent and Baby Room / Feeding Room

  • The room is located beyond the BBE Reception on the ground floor, to the right.
  • The distance from the main entrance is 40m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 94cm.
  • The door has a high colour contrast.
  • Internally the door has a high colour contrast.
  • The height of the baby change facility when in use is 80cm.
  • There is also a wash basin in the room.
  • The wash basin has a sensor tap.
  • The room has a nappy/incontinence items bin.
  • Seating available in this room includes: armchairs.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Toilet with Adaptations (Ground Floor - Peninsular)

  • Location View
    • The toilet surveyed is located beyond the BBE Reception on the ground floor, to the right.
    • The distance from the main entrance is 40m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There is a manual door along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 94cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 238cm (width) x 211cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
    • The lateral transfer space on the left is 80cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 120cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the right as you face the toilet.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high colour contrast.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder cannot be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 93cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 78cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 95cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 92cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There is one coat hook.
    • The coat hook is 143cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.