Access Guide
Location
- The venue is situated outside the centre of the area.
- This venue is situated in Sidcup.
- There is a bus stop within 150m (164yds) of the venue.
COVID-19 Information
- There is a member of staff available at the entrance.
- There is hand sanitiser available at the entrance.
- The hand sanitisers are hand held.
- Hand sanitisers are available inside the venue.
- There is clear signage inside to help with social distancing.
- There are protective clear screens located at tills/counters.
Parking
- The venue does have its own car park.
- Parking is free for all users.
- The car park is at the side of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There are 3 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 440cm x 510cm (14ft 5in x 16ft 9in).
- The nearest designated bay is 34m (37yd 7in) from the main entrance.
- The furthest designated bay is 43m (47yd 1in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does have tactile paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
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Comments
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- The car park is operated by the council.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are light.
- The door opening is 140cm (4ft 7in) wide.
Outside Access (Longmead Drive Entrance)
- This information is for the entrance located from Longmead Drive.
- There is not level access into the venue.
- The main doors open (no doors).
- The door opening is 130cm (4ft 3in) wide.
Level Change (Longmead Drive Entrance)
- There are steps to access this area / service.
- The steps are located from Longmead Drive down to the station building.
- There is / are 15+ step(s) to the area / service.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
Reception (Ticket Office)
- The desk is 5m (5yd 1ft) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- The desk does not have a lowered section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a portable loop.
- Staff are trained to use system.
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Opening Times
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- Monday 06:10 - 19:30.
- Tuesday 06:10 - 19:30.
- Wednesday 06:10 - 19:30.
- Thursday 06:10 - 19:30.
- Friday 06:10 - 19:30.
- Saturday 08:10 - 14:50.
- Sunday 08:10 - 13:30.
Inside Access
- There is not level access to the service.
- This venue does not play background music.
- The lighting levels are medium.
Level Change (Inside Access)
- There are steps to access this area / service.
- The steps are located leading to platforms 1 and 2.
- There is / are 15+ step(s) to the area / service.
- The lighting levels at the steps are low.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 19:30 and 06:10.
- There is a ticket office.
- The ticket office is located on the right as you enter.
- The ticket office is 4m (4yd 1ft) from the main entrance.
- The train companies operating from within this station are South Eastern.
- There is not a taxi rank at the station.
- All key concourse shops and services have level access.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are located on the main station concourse.
- There is not a wheelchair available to borrow.
Train Station Platform
- This information is for platform(s) 1-2.
- The platform(s) accessed by steps only is / are 1-2.
- Accessible toilets are 10m (10yd 2ft) from the main entrance.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial, tactile and Braille signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
- This accessible toilet is located to the left, after the ticket office.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The width of the accessible toilet door is 93cm (3ft 1in).
- The door is heavy.
- The dimensions of the accessible toilet are 204cm x 235cm (6ft 8in x 7ft 9in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 144cm (4ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is push.
- There is not a mixer tap.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are not available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 77cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
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- The toilet has a powered door which is unlocked by station staff via contact by intercom.
- The intercom is to the left of the toilet door.
- There is a button to release the lock to exit.
- The door is a manual push door to exit.
- The toilet is open only when the ticket office is open and there are staff available.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
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Comments
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- The accessible toilet is for the use of all customers.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not generally on duty.
- Staff are Text Relay aware.