You are on Introduction. Skip to the next section.

Introduction

• The contact centre is the main public access point for many council services.
• These include planning, building contol, children's social services, school admissions, parking services, highways and waste services.
• Visitors will first be assisted by a customer services representative at the counter.
• Informal meetings may be held in the waiting area.
• Private meeting rooms are also available.
• Some departments may require an appointment to meet a member of staff.
• Other departments may only be available to callers within certain times.
• Please check before visiting.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Bexleyheath.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Barnehurst.

You are on Parking (Staff and Blue Badge Parking). Skip to the next section.

Parking (Staff and Blue Badge Parking)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is at the side of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • The car park is to the left side of the building, accessed from Woolwich Road.
  • There are 10 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 400cm x 500cm (13ft 1in x 16ft 5in).
  • The nearest designated bay is 65m (71yd 3in) from the main entrance.
  • The furthest designated bay is 110m (120yd 11in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does not have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The are 4 Blue Badge bays facing Woolwich Road.
  • These bays have direct access via a dropped kerb to the pavement leading to the main entrance.
  • There are 6 further bays at the rear of the building.
  • Car park entry is by intercom at the security barrier to reception.
  • After staff hours, general parking may also be available to the public attending evening meetings.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 195cm (6ft 5in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 195cm (6ft 5in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up from the left of the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does not have handrails.
• There are steps to access this area / service.
• The steps are located in front and to the right of the entrance.
• There is / are 9 step(s) to the area / service.
• The steps are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp or slope does bypass the steps.

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• Comments View
  • The ramp has a landing half way up.

You are on Reception. Skip to the next section.

Reception

• The desk is 8m (8yd 2ft) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is high.
• The desk has a lowered section.
• The lighting levels are bright.
• There is not a hearing assistance system.

You are on Reception (Contact Centre Reception). Skip to the next section.

Reception (Contact Centre Reception)

• The desk/counter is 12m (13yd 4in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are good.
• There is not a hearing assistance system.

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• Comments View
  • The contact centre is located to the left of the main reception desk.
  • There are no doors into the contact centre.
  • The reception desk is a long counter, with space for several staff members at busy times.

You are on Waiting Room / Area (Contact Centre). Skip to the next section.

Waiting Room / Area (Contact Centre)

• There is a waiting room / area.
• The waiting room / area is 10m (10yd 2ft) from the main entrance.
• There is level access into the waiting room / area.
• There are not doors into the waiting room / area.
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• Some chairs are permanently fixed.
• No tables are permanently fixed.
• Some chairs with armrests are available.
• Announcements are in person.
• Lighting levels are bright.
• The room does not have background music playing.
• There is a television.
• Subtitles are available.
• There is space for an assistance dog to rest.
• There is a children's play area.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

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• Comments View
  • Within the contact centre there are tables for informal meetings.
  • There are also computers and terminals to contact council services.
  • Six private meeting rooms open off the space.
  • There is a fixed hearing loop in one of the rooms and a portable loop available for other areas.

You are on Eating and Drinking (Café). Skip to the next section.

Eating and Drinking (Café)

• The following information is for the cafe.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The distance between the floor and the lowest table is 39cm (1ft 3in).
• The distance between the floor and the highest table is 95cm (3ft 1in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic cups are available.
• Plastic cutlery is available.
• Drinking straws are available on request.
• Menus are wall only.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is light meals, snacks and drinks.

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• Comments View
  • The public café counter is located in the Customer Contact Centre.
  • There are a range of seating options within the waiting area, from sofas to bar-height counters.

You are on Opening Times (Café). Skip to the next section.

Opening Times (Café)

• Monday 08:00 - 16:00.
• Tuesday 08:00 - 16:00.
• Wednesday 08:00 - 16:00.
• Thursday 08:00 - 16:00.
• Friday 08:00 - 16:00.
• Saturday Closed.
• Sunday Closed.

You are on Accessible Toilet (Public Area). Skip to the next section.

Accessible Toilet (Public Area)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 30m (32yd 2ft) from the main entrance.
  • The accessible toilet is located at the rear of the contact centre.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 95cm (3ft 1in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 240cm x 210cm (7ft 10in x 6ft 11in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is a functional emergency alarm available.
  • It is not a push button style of alarm.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The height of the sink is 78cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located in the staff areas, on each floor.
  • The female and male toilets are 8m (8yd 2ft) from the lift.
  • Inside the venue, there is level access to the female and male toilet.
  • This is by lift.
  • Lighting levels are medium.
• Access to Standard Shared Toilet(s) View
  • The unisex toilets are located at the rear of the contact centre.
  • Unisex toilets are 28m (30yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the unisex toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in a seperate baby changing room.
  • The height of the baby change table once extended is 85cm (2ft 9in).
  • Inside the venue, there is level access to the baby change facility.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Home visits / services are available.

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• Comments View
  • Certain services within the building will carry out home visits via appointment only.