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Norwood Junction Station

Station Road, South Norwood, SE25 5AG

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 3 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 482cm x 480cm (15ft 10in x 15ft 9in).
    • The nearest designated bay is 10m (10yd 2ft) from the ticket office entrance.
    • The furthest designated bay is 12m (13yd 4in) from the ticket office entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is block paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located outside the ticket office entrance.
    • There is not a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.

Outside Access (Ticket Office Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 155cm (5ft 1in) wide.

Level Change (Ticket Office Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The ramp does not have handrails.

Outside Access (Side Entrance)

  • This information is for the entrance located at the side of the building.
  • There is level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 160cm (5ft 3in) wide.

Outside Access (Clifford Road Entrance)

  • This information is for the entrance located to the rear of the building.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 140cm (4ft 7in) wide.

Level Change (Clifford Road Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The ramp does not have handrails.

Reception (Ticket Office)

  • The desk is 8m (8yd 2ft) from the ticket office entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 05:55 - 20:20.
    • Tuesday 05:55 - 20:20.
    • Wednesday 05:55 - 20:20.
    • Thursday 05:55 - 20:20.
    • Friday 05:55 - 20:20.
    • Saturday 06:20 - 20:20.
    • Sunday 07:40 - 19:15.

Inside Access

  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • Platform 1 has a moderate slope running along the length of the platform.

Train Station

  • There are generally 3 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The station is not staffed between 4:30am until 1:30pm Monday to Sunday.
  • The office to obtain help is 32m (34yd 2ft) from the ticket office entrance.
  • This office is located on platform 1.
  • There is a ticket office.
  • The ticket office is located to the right as you enter.
  • The ticket office is 8m (8yd 2ft) from the ticket office entrance.
  • The train companies operating from within this station are Southern Railway London Overground.
  • The train companies that operate within this station include:.
  • Please click here for access information for Southern Railway.
  • Please click here for access information for London Overground.
  • There is not a taxi rank at the station.
  • Shops and services within the station include a cafe.
  • All key concourse shops and services have level access.
  • There are 7 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 1.
  • The platform(s) accessed by steps only is / are 2-3-4-5-6-7.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1-2-3-4-5-6-7.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) platform 1.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, contact the ticket office.
  • Comments View
    • Platform 1 is accessible to a wheelchair user.
    • There are help points fitted with induction loops situated on all platforms.

Level Change (Platforms 2-7)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading to the platforms.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are adjustable.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • Comments View
    • There are similar 15+ stairs leading to and from all platforms to the central walkway tunnel. The first image is of the stairs leading to platform 1, the second image is of the stairs leading to plaform 4 and the third picture is of the stairs leading to platform 6.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • The accessible toilet is 25m (27yd 1ft) from the ticket office entrance.
    • The accessible toilet is located to the left as you enter platform 1.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 197cm x 218cm (6ft 6in x 7ft 2in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 117cm (3ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is sensor.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • It is not a push button style of alarm.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 84cm (2ft 9in).
  • Comments View
    • The accessible toilet is also labled as a male and female toilet. There is no stand alone female toilet available.

Standard Toilet(s)

Level Change (Male Standard Toilet)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 1 step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The step(s) is / are clearly marked.
  • The step(s) is / are shallow.
  • The steps do not have handrails.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • Staff are Text Relay aware.