Access Guide
Opening Times
- Reception is staffed 24 hours per day.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Sanderstead.
COVID-19 Information
- This venue is temporarily closed until 1st April 2021.
Parking
- The venue does have its own car park.
- Parking is free for all users.
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Venue Car Park
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- The car park is located at the front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 8 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 370cm x 500cm (12ft 2in x 16ft 5in).
- The nearest Blue Badge bay is 11m (12yd 1in) from the accessible entrance (Tempus Bar).
- The furthest Blue Badge bay is 21m (22yd 2ft) from the accessible entrance (Tempus Bar).
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located to the front of the venue.
- There is stepped access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 130cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 120cm.
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Ramp/Slope
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- The gradient of the ramp/slope is slight.
- The ramp/slope is portable.
- There is not a level landing at the top of the ramp/slope.
- Please contact a member of staff for use of the portable ramp.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 75cm (2ft 6in).
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located directly in front of the entrance.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 14cm.
- There is not a/are not handrail(s) at the step(s).
Outside Access (Accessible Entrance - Temple Bar)
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Entrance
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- This information is for the entrance located to the left of the main entrance.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 150cm.
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Ramp/Slope
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- The ramp/slope is located to the left of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
Reception
- The desk/counter is 27m (29yd 1ft) from the accessible entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service(s).
- This venue does not play background music.
- The lighting levels are bright.
Eating and Drinking (Tempus Bar)
- The following information is for the bar.
- The bar is located directly ahead when entering the accessible entrance.
- The bar does serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 6m (6yd 1ft) from the accessible entrance.
- The distance between the floor and the lowest table is 63cm (2ft 1in).
- The distance between the floor and the highest table is 69cm (2ft 3in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is a modern bar menu.
Eating and Drinking (Cedar Restaurant)
- The following information is for the restaurant.
- The restaurant is located directly to your right when entering the accessible entrance - Tempus Bar.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 15m (16yd 1ft) from the accessible entrance - Tempus Bar.
- The distance between the floor and the lowest table is 70cm (2ft 4in).
- The distance between the floor and the highest table is 74cm (2ft 5in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is a varied set menu depending on events and occasions taking place.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1, 2 and 3.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is a landing.
- The lighting levels are medium.
Lift
- There is a lift for public use.
- The lift is located in the lobby.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2 and 3.
- The lift is approximately 13m (14yd 8in) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 88cm x 130cm (2ft 11in x 4ft 3in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is low.
Room
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General Information
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- The Tourist Board rating is 4 Star Hotel.
- There are 199 rooms in total.
- There are 8 standard ground floor rooms.
- There are 191 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 2 room(s) which has / have accessible ensuite facilities.
- There is / are 0 adjoining room(s) available for carers.
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Location and Access
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- The accessible room viewed is 52m (56yd 2ft) from the Accessible Entrance - Tempus Bar.
- There is level access from an accessible entrance.
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Accessible Room
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- The room number or room name viewed was G07.
- The width of the door is 87cm (2ft 10in).
- The height of the bed is 66cm (2ft 2in).
- The measurement between the bed base and floor is 4cm (2in).
- Light switches are within 120cm from floor level.
- There is a functional emergency alarm in the room.
- An adjoining room is not available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 87cm (2ft 10in).
- The door opens outwards.
- The door weight is light.
- The door is locked by a twist lock.
- The dimensions of the accessible ensuite are 240cm x 254cm (7ft 10in x 8ft 4in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 174cm (5ft 9in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- Wall mounted grab rails are available.
- As you face the toilet, the wall mounted grab rails are on both sides.
- The toilet seat is 47cm (1ft 7in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The height of the sink is 81cm (2ft 8in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is a functional emergency alarm available in the ensuite.
- Disposal facilities are available.
- There are mirrors.
- Mirrors are not placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is not a bath.
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Wheel In Shower
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- There is a wheel in shower.
- The shower head is adjustable.
- The shower control type is lever.
- The shower seat is shower chair.
- The flip down or fixed seat height is 44cm (1ft 5in).
- There are handrails available.
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Signage, colour contrast and lighting in accessible rooms
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- There is no additional signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is good.
- The colour contrast between the walls and floor is good.
- The colour contrast between the internal hotel room door and wall is good.
- The colour contrast between the external ensuite door and wall is poor.
- Lighting levels are medium.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is fair.
- The colour contrast between the walls and floor in the ensuite is poor.
- The colour contrast between the drop down rails and wall is fair.
- The colour contrast between the grab rails and wall is fair.
- Lighting levels are bright.
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Auxiliary Aids - General
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- Some hotel rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) vibrating pillow(s) and Teletext/subtitles.
- Flashing fire alarms are available from reception.
- The hotel does not provide other auxiliary aids for people with mobility impairments.
- The number of accessible rooms with baths is 1.
- The number of accessible rooms with wheel in showers is 1.
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Ground Floor Standard Rooms
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- There are standard rooms on the ground floor.
- There is level access to ground floor rooms.
- Adjoining rooms are not available.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are available.
Accessible Toilet (Reception Foyer)
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 23m (25yd 6in) from the accessible entrance - Tempus Bar.
- This accessible toilet is located in the reception foyer.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The door is light.
- The dimensions of the accessible toilet are 152cm x 197cm (4ft 12in x 6ft 6in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are open waste paper bin and sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located in the corridor to the right of reception.
- The female toilet(s) is/are approximately 49m (53yd 1ft) from the accessible entrance - Tempus Bar.
- Inside the venue, there is not level access to the female toilet(s).
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located in the reception foyer.
- The male toilet(s) is/are approximately 25m (27yd 1ft) from the accessible entrance - Tempus Bar.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are medium.
Level Change (Standard Female Toilets)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in the corridor leading to the toilets.
- The ramp/slope is moderate.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on the left going up.
- The width of the ramp/slope is 79cm (2ft 7in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in the corridor leading to the toilets.
- There is/are 4 step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the left going up.
- The ramp/slope does bypass the step(s).
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.