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Thornton Heath Station

Brigstock Road, Thornton Heath, London, CR7 8RX

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Access Guide

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Introduction

Opening Times (Ticket Office)

  • Monday 06:15 - 20:00.
  • Tuesday 06:15 - 20:00.
  • Wednesday 06:15 - 20:00.
  • Thursday 06:15 - 20:00.
  • Friday 06:15 - 20:00.
  • Saturday 08:15 - 17:45.
  • Sunday 06:40 - 21:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Brigstock Road.
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 200cm.
  • Ramp/Slope View
    • The ramp/slope is located leading from the pavement to the entrance.
    • The gradient of the ramp/slope is slight.

Reception (Ticket Office)

  • The desk/counter is 6m (6yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located at the right of the foyer.
  • The ticket office is 6m (6yd 1ft) from the main entrance.
  • The train companies operating from within this station are Southern Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for Southern Railway.
  • There is not a taxi rank at the station.
  • Shops and services within the station include a coffee shop.
  • All key concourse shops and services have level access.
  • There are 4 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1, 2, 3, 4.
  • The platform(s) accessed by lift is / are 1, 2, 3, 4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1, 2, 3, 4.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 2.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, ask a member of staff.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are concourse - platforms.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift (Platform 1)

  • There is a lift for public use.
  • The lift is located on platform 1.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are concourse - platform.
  • The lift is approximately 22m (24yd 2in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 105cm (3ft 5in).
  • The dimensions of the lift are 155cm x 155cm (5ft 1in x 5ft 1in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • There are 2 more similar lifts for platform 2 and 3 and one for platform 4.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 25m (27yd 1ft) from the lift.
    • This accessible toilet is located on platform 2.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is not a shared toilet.
    • This is a female facility.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is light.
    • The dimensions of the accessible toilet are 150cm x 180cm (4ft 11in x 5ft 11in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 65cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • A similar facility is available in the standard male toilet.
    • This facility is only open Monday to Friday 06.00-10.00 and Saturday and Sunday 08.00-18.00.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on platform 2.
    • The female and male toilets are approximately 25m (27yd 1ft) from the lift.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the female standard toilets.
    • The height of the baby change table once extended is 100cm (3ft 3in).
  • Comments View
    • This facility is only open Monday to Friday 06.00-10.00 and Saturday and Sunday 08.00-18.00.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.