Access Guide
Introduction
Location
- There is a bus stop within 150m (164yds) of the venue.
COVID-19 Information
Opening Hours
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There is a loading only bay in front of the station.
- There are double yellow lines along Brigstock Road.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located on Brigstock Road.
- There is step-free access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 200cm.
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Ramp/Slope
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- The ramp/slope is located leading from the pavement to the entrance.
- The gradient of the ramp/slope is slight.
Reception (Ticket Office)
- The desk/counter is 6m (6yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are varied.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- There is a ticket office.
- The ticket office is located at the right of the foyer.
- The ticket office is 6m (6yd 1ft) from the main entrance.
- The train companies operating from within this station are Southern Railway.
- The train companies that operate within this station include:.
- Please click here for access information for Southern Railway.
- There is not a taxi rank at the station.
- Shops and services within the station include a coffee shop.
- All key concourse shops and services have level access.
- There are 4 platform(s) in the station.
- The platform(s) which has/have level access is / are 1, 2, 3, 4.
- The platform(s) accessed by lift is / are 1, 2, 3, 4.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1, 2, 3, 4.
- Accessible toilets are located on the platform(s).
- Accessible toilets are located on platform(s) 2.
- Accessible toilets are not located on the main station concourse.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, ask a member of staff.
Other Floors
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Steps
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- The floors which are accessible by stairs are concourse - platforms.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Lift (Platform 1)
- There is a lift for public use.
- The lift is located on platform 1.
- The lift is a standard lift.
- The floors which are accessible by this lift are concourse - platform.
- The lift is approximately 22m (24yd 2in) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 105cm (3ft 5in).
- The dimensions of the lift are 155cm x 155cm (5ft 1in x 5ft 1in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- There are 2 more similar lifts for platform 2 and 3 and one for platform 4.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- There is written text and pictorial signage on or near the toilet door.
- This accessible toilet is approximately 25m (27yd 1ft) from the lift.
- This accessible toilet is located on platform 2.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is not a shared toilet.
- This is a female facility.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is light.
- The dimensions of the accessible toilet are 150cm x 180cm (4ft 11in x 5ft 11in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 65cm (2ft 2in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
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- A similar facility is available in the standard male toilet.
- This facility is only open Monday to Friday 06.00-10.00 and Saturday and Sunday 08.00-18.00.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on platform 2.
- The female and male toilets are approximately 25m (27yd 1ft) from the lift.
- Inside the venue, there is level access to the female and male toilets.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the female standard toilets.
- The height of the baby change table once extended is 100cm (3ft 3in).
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Comments
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- This facility is only open Monday to Friday 06.00-10.00 and Saturday and Sunday 08.00-18.00.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.