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Enfield Chase Station

Windmill Hill, Enfield, London, EN2 7AA

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Access Guide

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Assisted Travel Contact Information

  • Assisted Travel Helpline: 0800 058 2844
  • Assisted Travel Text Relay service (for the hard of hearing): 0800 138 1018
  • SMS Text: 07860 034 269
  • Email: [email protected]
  • The assisted travel helpline is open every day from 08:00 - 22:00, except on Christmas Day.

Opening Times (Ticket Office)

  • Monday 06:25 - 12:50.
  • Monday 15:15 - 19:10.
  • Tuesday 06:25 - 12:50.
  • Tuesday 15:15 - 19:10.
  • Wednesday 06:25 - 12:50.
  • Wednesday 15:15 - 19:10.
  • Thursday 06:25 - 12:50.
  • Thursday 15:15 - 19:10.
  • Friday 06:25 - 12:50.
  • Friday 15:15 - 19:10.
  • Saturday Closed.
  • Sunday 09:00 - 15:25.
  • Comments View
    • At all other times staff help is available:
    • Monday - Friday 06:10 - 19:30
    • Saturday 06:50 - 19:10
    • Sunday 07:55 - 16:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • For parking charges please click here.
    • The car park is located opposite the main entrance on Windmill Hill.
    • The car park type is open air/surface.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is a designated drop off point.
    • The drop off point is located to the front of the venue.
  • Comments View
    • The station car park has 4 staff parking bays and a few pay and display parking bays.
    • A pay and display car park is available opposite the station in Florence Avenue.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the station on Windmill Hill.
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
  • Comments View
    • The clear opening width of the entrance is 140cm.

Reception (Ticket Office)

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 18:30 - 06:30.
  • There is a ticket office.
  • The ticket office is located beyond the main entrance.
  • The ticket office is 5m (5yd 1ft) from the main entrance.
  • The train companies operating from within this station are Great Northern.
  • The train companies that operate within this station include:.
  • Please click here for access information for Great Northern.
  • There is not a taxi rank at the station.
  • Shops and services within the station include a newsagents.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by steps only is / are 1 and 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Level Change (Subway Access to Platforms 1 and 2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located beyond the ticket barriers and to the rear of the subway.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Comments View
    • The accessible toilet was out of use at the time of the survey (17/02/2020).

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.