You are on Assisted Travel Contact Information. Skip to the next section.

Assisted Travel Contact Information

• Assisted Travel Helpline: 0800 058 2844
• Assisted Travel Text Relay service (for the hard of hearing): 0800 138 1018
• SMS Text: 07860 034 269
• Email: [email protected]
• The assisted travel helpline is open every day from 08:00 - 22:00, except on Christmas Day.

You are on Opening Times (Ticket Office). Skip to the next section.

Opening Times (Ticket Office)

• Monday 06:25 - 12:50.
• Monday 15:15 - 19:10.
• Tuesday 06:25 - 12:50.
• Tuesday 15:15 - 19:10.
• Wednesday 06:25 - 12:50.
• Wednesday 15:15 - 19:10.
• Thursday 06:25 - 12:50.
• Thursday 15:15 - 19:10.
• Friday 06:25 - 12:50.
• Friday 15:15 - 19:10.
• Saturday Closed.
• Sunday 09:00 - 15:25.

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• Comments View
  • At all other times staff help is available:
  • Monday - Friday 06:10 - 19:30
  • Saturday 06:50 - 19:10
  • Sunday 07:55 - 16:00.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.

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• Venue Car Park View
  • For parking charges please click here.
  • The car park is located opposite the main entrance on Windmill Hill.
  • The car park type is open air/surface.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details. View
  • There is a designated drop off point.
  • The drop off point is located to the front of the venue.
• Comments View
  • The station car park has 4 staff parking bays and a few pay and display parking bays.
  • A pay and display car park is available opposite the station in Florence Avenue.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the station on Windmill Hill.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
• Comments View
  • The clear opening width of the entrance is 140cm.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 5m (5yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 18:30 - 06:30.
• There is a ticket office.
• The ticket office is located beyond the main entrance.
• The ticket office is 5m (5yd 1ft) from the main entrance.
• The train companies operating from within this station are Great Northern.
• The train companies that operate within this station include:.
• Please click here for access information for Great Northern.
• There is not a taxi rank at the station.
• Shops and services within the station include a newsagents.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) accessed by steps only is / are 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Level Change (Subway Access to Platforms 1 and 2). Skip to the next section.

Level Change (Subway Access to Platforms 1 and 2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located beyond the ticket barriers and to the rear of the subway.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Comments View
  • The accessible toilet was out of use at the time of the survey (17/02/2020).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on platform 1.
  • The female and male toilets are approximately 21m (22yd 2ft) from the the stairs on platform 1.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.