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Pearsons

11-14 The Town, Enfield, London, EN2 6LJ

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Access Guide

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Introduction

  • Services / facilities within the building include a café, restaurant, toilets and baby change room.
  • Comments View
    • There are departments for women's clothing, men's clothing, childrens' clothing, shoes, handbags, home and furniture, bedding, electrical, beauty and cosmetics, toys, haberdashery and stationary.

COVID-19 Information

  • The information in this section was taken in August 2021.
  • There is not a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 100cm.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • Toilets are available.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Opening Times (Store)

  • Monday 09:30 - 17:30.
  • Tuesday 09:30 - 17:30.
  • Wednesday 09:30 - 17:30.
  • Thursday 09:30 - 18:00.
  • Friday 09:30 - 18:00.
  • Saturday 09:30 - 18:00.
  • Sunday 10:30 - 16:30.

Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Enfield Town.

Parking

  • The venue does not have its own car park.

Outside Access (The Shopping Centre - Manual Doors)

  • This information is for the entrance located to the rear of the store, opposite Marks and Spencer.
  • There is level access into the venue.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) both ways.
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 140cm (4ft 7in).
  • Comments View
    • From this entrance, there is direct access to the shoe and handbags department to your left, and cosmetics to your right.

Outside Access (The Shopping Centre - Hatton Walk - Automatic Doors)

  • Entrance View
    • This information is for the entrance located on the corner of Hatton Walk and opposite Marks and Spencer.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 130cm.
  • Ramp/Slope View
    • The ramp/slope is located to the left as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are low to moderate.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located leading up to the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • There is not a/are not handrail(s) at the step(s).

Pay and Service Counters

  • There are Pay and Service counters throughout the store on each floor.
  • The height of the counters varies between 90cm and 105cm.
  • The card payment machines can be lowered or removed from the cradle when required.
  • The lighting at all counters is moderate to good.

Outside Access (The Town)

  • This information is for the entrance located to the front of the store , opposite the market square.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 140cm (4ft 7in).

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the store.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are good.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G, 1, 2.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
  • Comments View
    • The escalators are located to the centre of the store on each floor.

Lift

  • There is a lift for public use.
  • The lift is located to the rear of the cosmetics department.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • Wall mounted information boards are provided at lift landings.
  • There are manual, double doors which are easy to open to access the lift lobby on all floors.
  • The lift is approximately 15m (16yd 1ft) from the Hatton Walk entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 70cm (2ft 4in).
  • The dimensions of the lift are 125cm x 150cm (4ft 1in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low to moderate.

Reception (Customer Services Desk - Second Floor)

  • The desk/counter is 52m (56yd 2ft) from the lift.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 20/08/2021.
  • The hearing assistance system was working at the time of testing.

Entrance (Caffé Massarella)

  • This information is for the entrance located on the first floor.
  • Entrance View
    • There is step-free access at this entrance, via lift.
    • There are no doors at this entrance.
    • The width of the door opening is 560cm.

Eating and Drinking (Caffé Massarella)

  • The following information is for the café.
  • The café is located on the first floor.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 6m (6yd 1ft) from the Caffé Massarella entrance.
  • The standard height for tables is 72cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Entrance (Skylight Restaurant)

  • This information is for the entrance located on the third floor, within the furniture department.
  • Entrance View
    • There is step-free access at this entrance, via lift.
    • There are no doors at this entrance.

Eating and Drinking (Skylight Restaurant)

  • The following information is for the restaurant.
  • The restaurant is located on the second floor.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 4m (4yd 1ft) from the Skylight Restaurant entrance.
  • The distance between the floor and the lowest table is 50cm (1ft 8in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • The standard height for tables is 72cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Level Change (Skylight Restaurant)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the rear of the food counter, on the path to the seating area.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • The width of the ramp/slope is 110cm (3ft 7in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the right of the ramp.
  • There is/are 5 step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).
  • The ramp/slope does bypass the step(s).

Accessible Toilet

  • Accessible toilet facilities are available.
  • Comments View
    • The toilets were closed for maintenance at the time of the survey (20/08/2021).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the second floor.
    • The female toilet(s) is/are approximately 15m (16yd 1ft) from the lift.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
    • Lighting levels in the female toilets are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the second floor.
    • The male toilet(s) is/are approximately 21m (22yd 2ft) from the lift.
    • Inside the venue, there is level access to the male toilet(s).
    • This is by lift.
    • Lighting levels in the male toilets are good.

Parent and Baby Room (Second Floor)

  • There is a parent and baby room for public use.
  • The parent and baby room is located opposite the carpet department.
  • The parent and baby room is approximately 16m from the lift.
  • There is step-free access to the parent and baby room, via lift.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is lever.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Home visits / services are not available.