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The new name for DisabledGo

Access Guide

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Overview

  • About View
    • Facilities available in the venue include: a children's adventure playground and snack bar.
    • There is not a toilet with adaptations available.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a slight ramp at the most accessible entrance.
    • The most accessible entrance is the main entrance.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
    • Access throughout may include narrow walkways, permanent physical obstructions and moveable physical obstructions.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the left hand side of reception.
    • The toilet with adaptations has no transfer space available.
    • Female and male step-free standard toilet facilities are located to the left of reception.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the female standard toilet.

Parking

Entrance

  • This entrance is located at the front of the venue.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.
  • There are no handrails for the ramp.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 143cm.
  • The doors have a high colour contrast.
  • There is a second set of double manual doors.
  • The doors open both ways.
  • The doors are easy to open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 72cm.
  • The doors have a high colour contrast.

Reception

  • Location View
    • The reception is located ahead as you enter the Kidz Zone.
    • The distance from the entrance is 2m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 106cm.
    • There is not a lowered section at the desk.
    • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is not space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests.
    • There are security barriers which are operated by staff.
    • The child secure gate to the right of reception measures 116cm wide and opens inwards.

Eating and Drinking

  • Location and Access View
    • The snack bar is located to the right of the reception.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • Service View
    • Full table service is not available.
    • Menu types include: wall-mounted.
    • The following are available: drinking straws and takeaway cups.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.

Toilet with Adaptations

  • Location View
    • The toilet surveyed is located to the left of reception.
    • The distance from reception is 10m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door requires effort to open.
    • The width of the opening is 81cm.
    • The door has a lever twist lock.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 117cm (width) x 195cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is not a lateral transfer space next to the toilet.
    • There is a spatula flush for the toilet.
    • The flush is on the right as you face the toilet.
    • There is a horizontal grab rail on the right as you face the toilet.
    • The horizontal grab rail has a low colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the left as you face the toilet.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 98cm from the floor.
    • The wash basin has a twist/turn mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 99cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 110cm from the floor.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a low colour contrast.
    • Lighting levels vary due to the use of large glazed walls.