You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Hatch End.
• The nearest underground station is Stanmore.

You are on Opening Times. Skip to the next section.

Opening Times

• Reception is staffed 24 hours per day.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 320cm x 500cm (10ft 6in x 16ft 5in).
  • The nearest Blue Badge bay is 24m (26yd 9in) from the lodge entrance.
  • The furthest Blue Badge bay is 30m (32yd 2ft) from the lodge entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Hotel Main Entrance). Skip to the next section.

Outside Access (Hotel Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 120cm (3ft 11in) wide.

You are on Level Change (Hotel Main Entrance). Skip to the next section.

Level Change (Hotel Main Entrance)

• There is a / are step(s) to access this area / service.
• The step(s) is/are located in front of the entrance.
• There is / are 6 step(s) to the area / service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is / are medium.
• The steps do not have handrails.

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• Comments View
  • There are 2 steps in front of the second set of doors.

You are on Outside Access (Hotel Rear Entrance). Skip to the next section.

Outside Access (Hotel Rear Entrance)

• This information is for the entrance located to the rear of the building.
• There is not level access into the venue.
• The main door(s) open towards you (pull).
• The doors are double width.
• The door(s) is / are light.
• The door opening is 80cm (2ft 7in) wide.

You are on Level Change (Hotel Rear Entrance). Skip to the next section.

Level Change (Hotel Rear Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• There is a / are step(s) to access this area / service.
• The step(s) is/are located in front of the entrance.
• There is / are 1 step(s) to the area / service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is / are shallow.
• The steps do not have handrails.
• The ramp/slope does bypass the step(s).

You are on Outside Access (Hotel Lodge Entrance). Skip to the next section.

Outside Access (Hotel Lodge Entrance)

• This information is for the entrance located at the side of the building.
• There is level access into the venue.
• The main door(s) open towards you (pull).
• The doors are single width.
• The door(s) is / are light.
• The door opening is 80cm (2ft 7in) wide.

You are on Reception (Office). Skip to the next section.

Reception (Office)

• The desk is 25m (27yd 1ft) from the hotel rear entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.

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• Comments View
  • At the time of survey, it was not possible to photograph the office area.

You are on Inside Access (Hotel). Skip to the next section.

Inside Access (Hotel)

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music/noise.
• Motorised scooters are not welcomed in public parts of the venue.
• The lighting levels are medium.

You are on Eating and Drinking (Hotel). Skip to the next section.

Eating and Drinking (Hotel)

• The following information is for the bar.
• The bar does serve food.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 12m (13yd 4in) from the hotel rear entrance.
• The standard height for tables is 70cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is an a la carté menu.

You are on Inside Access (Lodge). Skip to the next section.

Inside Access (Lodge)

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

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• Comments View
  • At the time of survey it was not possible to photograph the area.

You are on Room (Lodge). Skip to the next section.

Room (Lodge)

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• General Information View
  • The Tourist Board rating is 3 Star Silver.
  • There are 47 rooms in total.
  • There are 10 standard ground floor rooms.
  • There are 35 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 2 room(s) which has / have accessible ensuite facilities.
  • There is / are 0 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 2m (2yd 7in) from the lodge entrance.
  • There is level access from an accessible entrance.
  • Some accessible rooms are located in a separate building from the main hotel.
  • There is level access leading to the accessible room in a separate building.
• Accessible Room View
  • The room number or room name viewed was 120.
  • The width of the door is 80cm.
  • The height of the bed is 60cm.
  • The measurement between the bed base and floor is 40cm (1ft 4in).
  • Light switches are within 120cm from floor level.
  • There is not a functional emergency alarm in the room.
  • No emergency alarm is fitted in the room.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 90cm (2ft 11in).
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The dimensions of the accessible ensuite are 181cm x 234cm (5ft 11in x 7ft 8in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 170cm (5ft 7in).
  • There is not a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet, the wall mounted grab rails are on the right.
  • The toilet seat is 49cm (1ft 7in) above floor level.
  • There is not a toilet roll holder.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 68cm (2ft 3in).
  • The tap type is push.
  • There is not a mixer tap for the sink.
  • There is not a functional emergency alarm available in the ensuite.
  • No emergency alarm is fitted in the ensuite.
  • Disposal facilities are not available.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is not a bath.
• Wheel In Shower View
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower control type is twist/turn.
  • The shower seat is flip-down.
  • The flip-down or fixed seat height is 45cm (1ft 6in).
  • There are handrails available for the shower.
• Signage, colour contrast and lighting in accessible rooms View
  • There is no additional signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is high.
  • The colour contrast between the walls and floor is high.
  • The colour contrast between the internal hotel room door and wall is high.
  • The colour contrast between the external ensuite door and wall is high.
  • Lighting levels in the room are low to moderate.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is high.
  • The colour contrast between the walls and floor in the ensuite is high.
  • The colour contrast between the dropdown rails and wall is high.
  • The colour contrast between the grab rails and wall is high.
  • Lighting levels in the ensuite are low to moderate.
• Auxiliary Aids - General View
  • Some rooms have no auxiliary aids for people with sensory impairments.
  • The venue does not provide other auxiliary aids for people with mobility impairments.
  • The number of accessible rooms with baths is 0.
  • The number of accessible rooms with wheel in showers is 2.
• Ground Floor Standard Rooms View
  • There are standard rooms on the ground floor.
  • There is level access to ground floor rooms.
  • None of these rooms are accessed by platform lift.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors cannot be accessed by lift.
  • There is not level access to standard rooms on other floors.
• Comments View
  • Rooms 117 - 120 have level access.
  • Other rooms within the hotel have at least one step.
  • There are also balcony areas outside each of the rooms that are accessible once you have access to your room.
  • These are accessed via external steps leading down to the paved area.

You are on Other Floors (Hotel). Skip to the next section.

Other Floors (Hotel)

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 14 steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.
• Other View
  • The services / areas on the floors which are not accessible are futher accomodation, male and female toilets and a function room.
• Comments View
  • At the time of survey, it was not possible to photograph the area.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on the first floor of the hotel.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.