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BB's Coffee and Muffins

The Mercury Mall, Mercury Gardens, Romford, Essex, RM1 3EE

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Access Guide

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Location

  • The venue is located within Mercury Mall.
  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Romford.
  • The nearest underground station is Hornchurch.
  • There is not a tram stop within 150m (164yds) of the venue.

Opening Times

  • Monday 07:00 - 18:00.
  • Tuesday 07:00 - 18:00.
  • Wednesday 07:00 - 18:00.
  • Thursday 07:00 - 18:00.
  • Friday 07:00 - 18:00.
  • Saturday 07:00 - 18:00.
  • Sunday 08:00 - 17:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 370cm x 490cm (12ft 2in x 16ft 1in).
    • The nearest designated bay is 3m (9ft 10in) from the car park entrance.
    • The furthest designated bay is 50m (55yd) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is concrete.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 200.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • Access to the centre from the car park is at levels 2 and 3.

Outside Access (Main Entrance)

  • This information is for the entrance located on Mercury Gardens.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 199cm (6ft 6in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located on the left as you face the entrance.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 104cm (3ft 5in).
  • There are steps to access this area / service.
  • The steps are located directly in front of the entrance.
  • There is / are 4 step(s) to the area / service.
  • The step(s) is/are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Car Park Entrance)

  • This information is for the entrance located between the car park and the centre.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 190cm (6ft 3in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 187cm (6ft 2in) wide.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are 1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are 1-2-3.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are not clearly marked.
    • The lighting level is medium.

Lift

  • There is a lift for public use.
  • The floors which are accessible by this lift are 1-2-3.
  • The lift is 50m (55yd) from car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 85cm (2ft 9in).
  • The dimensions of the lift are 130cm x 140cm (4ft 3in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (Café Entrance)

  • This information is for the entrance located on Mercury Mall Level 2.
  • There is level access into the venue.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There are no doors at this entrance.
  • The width of the door opening is 314cm (10ft 4in).
  • Comments View
    • There is a second entrance to the far left of the main Café entrance but there are no actual doors and the width of the entrance is 280cm.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are moderate to good.

Eating and Drinking

  • The following information is for the café.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the Café entrance.
  • The standard height for tables is 76cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold drinks and snacks.

Toilet with Adaptations

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 14m (15yd 11in) from the lift.
    • This accessible toilet is located opposite the lift at level 1.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from Security office.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The door is light.
    • The dimensions of the accessible toilet are 215cm x 175cm (7ft 1in x 5ft 9in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 130cm (4ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • Baby change facilities are located within the venue.
    • The baby change facilities are located next to the accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Staff are not Text Relay aware.
  • Takeaway cutlery is available.
  • Drinking straws are available on request.