Access Guide
Location
- The venue is in a pedestrian area.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Romford.
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Comments
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- This Venue is on the first floor of Waterstones.
Opening Times
- Monday 09:00 - 17:30.
- Tuesday 09:00 - 17:30.
- Wednesday 09:00 - 17:30.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:30.
- Saturday 09:00 - 17:30.
- Sunday 11:00 - 16:30.
Outside Access (Main Entrance (Waterstones))
- This information is for the entrance located at the front of the venue.
- There is level access into the venue.
- There is not a bell/buzzer.
- There is not an intercom.
- There are no doors at this entrance.
- The width of the door opening is 200cm (6ft 7in).
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
Lift
- There is a lift for public use.
- The lift is located within Waterstones.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 11m (12yd 1in) from the Waterstones main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 85cm (2ft 9in).
- The dimensions of the lift are 145cm x 105cm (4ft 9in x 3ft 5in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
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Comments
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- There is level access from the Waterstones entrance to the lift.
Outside Access (Main Café Entrance)
- This information is for the entrance located at the front of the venue.
- There is level access into the venue.
- Level access is via lift.
- There is not a bell/buzzer.
- There is not an intercom.
- There are no doors at this entrance.
- The width of the door opening is 260cm (8ft 6in).
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
Eating and Drinking
- The following information is for the café.
- The café is located on the first floor of Waterstones.
- The bar does serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 8m (8yd 2ft) from the the lift.
- The distance between the floor and the lowest table is 48cm (1ft 7in).
- The distance between the floor and the highest table is 75cm (2ft 6in).
- The standard height for tables is 75cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- Menus are hand held and wall.
- Menus are available in Braille.
- Menus are available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is coffee and cakes.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 8m (8yd 2ft) from the the lift.
- This accessible toilet is located to the left of the lift.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 100cm (3ft 3in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 165cm x 210cm (5ft 5in x 6ft 11in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 70cm (2ft 4in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is twist/turn.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 115cm and 170cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 118cm (3ft 10in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is fair.
- There is a low colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessibile toilet.
- The height of the baby change table once extended is 97cm (3ft 2in).
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Comments
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- To use the toilet there is a pin number required, it can be obtained from Café staff.
Additional Info
- Staff do receive disability awareness / equality training.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- Home visits / services are not available.