You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Pizza Express, Frankie & Benny's, Nandos, Mcdonald's, AJ Chocolate, Zizzi, Toby Carvery, Costa, Cosmo, Starbucks, Kidspace, Sainsbury's, Namco Bowling and Vue Cinema.
• Services / facilities within the grounds include an outdoor retail park surrounding three sides of the car park.

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• Comments View
  • For toilet facilities within the mall, please see the individual access guides.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Romford.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Romford.
• The venue is in a shopping mall.

You are on Parking (Surface Open Air). Skip to the next section.

Parking (Surface Open Air)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 250cm x 480cm (8ft 2in x 15ft 9in).
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are 10+ wider Blue Badge bays measuring 360 x 470 cm.
  • There is a total of 53 Blue badge bays at surface level.
  • Including the multi storey car park there is a total of 1774 spaces.

You are on Parking (Multi Storey). Skip to the next section.

Parking (Multi Storey)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 370cm x 480cm (12ft x 15ft).
  • The nearest designated bay is 8m (8yd 2ft) from the car park entrance.
  • The furthest designated bay is 25m (27yd 13in) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • The patron does not have to cross a road.
  • The car park does have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are 17 Blue Badge bays at 1st floor level.
  • There are 15 Blue Badge bays at 2nd floor level.

You are on Outside Access (Pedestrian Entrance -Exchange Street). Skip to the next section.

Outside Access (Pedestrian Entrance -Exchange Street)

• This information is for the entrance located on Exchange Street.
• There is not level access into the venue.
• The main doors open (no doors).

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• Comments View
  • There are bollards at the entrance.
  • The clear width between bollards is 254cm.

You are on Level Change (Pedestrian Entrance -Exchange Street). Skip to the next section.

Level Change (Pedestrian Entrance -Exchange Street)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the left of Starbucks.
• The ramp or slope is permanent.

You are on Outside Access (The Mall). Skip to the next section.

Outside Access (The Mall)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 165cm (5ft) wide.

You are on Outside Access (Car Park Entrance). Skip to the next section.

Outside Access (Car Park Entrance)

• This information is for the entrance located between the mall and the car park.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 172cm (5ft) wide.

You are on Inside Access (Mall). Skip to the next section.

Inside Access (Mall)

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are bright.
• Customers can charge scooters or wheelchairs at the venue.

You are on Other Floors (Mall). Skip to the next section.

Other Floors (Mall)

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G-1-2.
  • The escalators steps are not clearly marked.
  • The head and foot of the escalators are not clearly marked.
• Comments View
  • There is a travelator between the ground and 1st floor going up only.
  • The escalator is down only between 1st and ground floors.

You are on Lift (Mall). Skip to the next section.

Lift (Mall)

• There is a lift for public use.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3-4.
• Staff do not need to be notified for use of the lift.
• The clear door width is 109cm (3ft 7in).
• The dimensions of the lift are 175cm x 165cm (5ft 9in x 5ft 5in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is low.

You are on Other Floors (Car Park). Skip to the next section.

Other Floors (Car Park)

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• Steps View
  • The floors which are accessible by stairs are G-1-2-3-4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is bright.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• The lift is located next to the car park entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3-4.
• The lift is 2m (6ft 7in) from car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 185cm x 165cm (6ft 1in x 5ft 5in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is low.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are not accessible toilets within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A member of staff trained in BSL skills is not normally on duty.