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Waitrose

218 St Marys Lane, Upminster, Essex, RM14 3BT

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Upminster.
  • The nearest underground station is Upminster.
  • There is not a tram stop within 150m (164yds) of the venue.

Opening Hours

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located on the first floor.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 5 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 435cm x 650cm (14ft 3in x 21ft 4in).
    • The nearest Blue Badge bay is 25m (27yd 1ft) from the main entrance.
    • The furthest Blue Badge bay is 28m (30yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is level access into the venue.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 205cm (6ft 9in).
  • Comments View
    • There is a second door to exit after the standard tills to the left of the store, they are automatic, double doors that are 198cm wide.
    • There are two shallow steps that come off the road on to the store they are 6cm high and clearly marked.

Checkouts

  • There are six self-service tills that are 140cm high and are touch screen.
    The card payment readers are 110cm and can be taken out the holder for ease of access.
    The area to place baskets is is 65cm high.
    There are standard checkouts that are 94cm high.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.
  • Comments View
    • The aisles vary is width with the most narrow being 212cm there are no bollards or obstructions in the aisles, the flooring is shiny and there is signage above each aisle that is clear but not dementia friendly. There is benched seating in the store and adapted shopping trolleys.

Lift (Access to Parking)

  • There is a lift for public use.
  • The lift is located to the right as you face the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G,1.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 16m (17yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 135cm x 190cm (4ft 5in x 6ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low to moderate.

Stairs to Car Park

  • There are 15+stairs next to the lifts which can give access to the Car Park.
    They are clearly marked with no open risers but they are steep steps with rails on the left side going up.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.