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Harold Hill Health Centre

Gooshays Drive, Romford, RM3 9SU

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Access Guide

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Introduction

  • Services / facilities within the building include four doctors surgeries, an asthma clinic, learning disability health check clinic, antenatal and postnatal care clinic, live well clinic and a Phlebotomy unit.
  • Services / facilities within the grounds include a pharmacy.
  • Comments View
    • Contact details for the doctor surgeries are listed below.
    • Central Park Surgery: 01708 331 802.
    • The Robins Surgery: 01708 796 962.
    • Drs Kuchai - Saheecha: 01708 343 991.
    • Dr Jabber: 01708 796 900.
    • This is a LIFT Co Building with the Community Health of Partnerships as head tenant who is responsible for the building.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Harold Wood.

Opening Times (Health Centre)

  • Monday 08:00 - 20:00.
  • Tuesday 08:00 - 19:00.
  • Wednesday 08:00 - 19:00.
  • Thursday 08:00 - 19:00.
  • Friday 08:00 - 20:00.
  • Saturday Closed.
  • Sunday Closed.

Opening Times (Doctors Surgeries)

  • Monday 08:30 - 12:30.
  • Monday 13:00 - 20:00.
  • Tuesday 08:30 - 12:30.
  • Tuesday 13:00 - 18:30.
  • Wednesday 08:30 - 13:00.
  • Thursday 08:30 - 12:30.
  • Thursday 13:00 - 18:30.
  • Friday 08:30 - 12:30.
  • Friday 13:00 - 20:00.
  • Saturday Closed.
  • Sunday Closed.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located to the side and rear of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 6 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 350cm x 400cm (11ft 6in x 13ft 1in).
    • The nearest Blue Badge bay is 34m (37yd 7in) from the main entrance.
    • The furthest Blue Badge bay is 45m (49yd 8in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.

Level Change (Car Park to Main Road)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 110cm (3ft 7in).

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 120cm (3ft 11in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 120cm (3ft 11in).

Reception (Doctors Surgeries - Ground Floor)

  • The desk/counter is 7m (7yd 1ft) from the main entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.

Reception (Community Reception)

  • The desk/counter is 6m (6yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • The direct telephone number for the community reception is 0300 300 1857.
  • Opening Times View
    • Monday 09:00 - 12:30.
    • Monday 13:30 - 17:00.
    • Tuesday 09:00 - 12:30.
    • Tuesday 13:30 - 17:00.
    • Wednesday 09:00 - 12:30.
    • Wednesday 13:30 - 17:00.
    • Thursday 09:00 - 12:30.
    • Thursday 13:30 - 17:00.
    • Friday 09:00 - 12:30.
    • Friday 13:30 - 17:00.
    • Saturday Closed.
    • Sunday Closed.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Waiting Room / Area (Ground Floor)

  • There is a waiting room / area.
  • The waiting room / area is 6m (6yd 1ft) from the {Textbox}.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • Some chairs are permanently fixed.
  • No tables are permanently fixed.
  • Some chairs with armrests are available.
  • Announcements are audible, in person and visual.
  • Information is available in large print on request and different languages.
  • Information in other languages and formats is available on request.
  • Lighting levels are adjustable.
  • The waiting room / area does not have background music playing.
  • There is not a television.
  • There is space for an assistance dog to rest within the seating area.
  • Vending machines are not available.
  • There is not a play area or toys/books for a child to play with.

Consultation / Treatment Room

  • There is / are 28 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; 16.
  • The consultation / treatment room is 12m (13yd 4in) from the main entrance.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 90cm (2ft 11in).
  • The type of flooring is carpet, vinyl/laminate and tiles.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • No chairs are permanently fixed.
  • Some tables are permanently fixed.
  • A hoist is not available.
  • Lighting levels are adjustable.
  • The room does not have background music playing.
  • A flashing alarm is not available.
  • A vibrating alarm is not available.
  • Comments View
    • Additional consultation rooms located on the first floor. There is level access via lift.
    • The consultation/treatment rooms all have the same layout.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located to the left as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The lift is approximately 4m (4yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Reception (First Floor)

  • The desk/counter is 8m (8yd 2ft) from the lift.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are adjustable.
  • There is not a hearing assistance system.

Waiting Room / Area (First Floor)

  • There is a waiting room / area.
  • The waiting room / area is 8m (8yd 2ft) from the {Textbox}.
  • There is level access into the waiting room / area.
  • Level access is by lift.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • Some chairs are permanently fixed.
  • Some chairs with armrests are available.
  • Announcements are audible, in person and visual.
  • Information is available in large print on request and different languages.
  • Lighting levels are adjustable.
  • The waiting room / area does not have background music playing.
  • There is not a television.
  • There is space for an assistance dog to rest within the seating area.
  • Vending machines are not available.
  • There is not a play area or toys/books for a child to play with.

Accessible Toilet (Ground Floor)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 11m (12yd 1in) from the main entrance.
    • This accessible toilet is located to the far right of reception.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door is light.
    • The dimensions of the accessible toilet are 160cm x 190cm (5ft 3in x 6ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste and sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 40cm (1ft 4in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • The emergency alarm is a touch pad.

Standard Toilet(s) (Ground Floor)

Standard Toilet(s) (First Floor)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is normally on duty.
  • Staff are trained to BSL level (unknown at time of research).
  • Home visits / services are not available.