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Mandarin Palace

197- 201 High Street, Hornchurch, Essex, RM11 3XT

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Access Guide

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Opening Times

  • Monday Closed.
  • Tuesday 18:00 - 23:30.
  • Tuesday 12:00 - 15:00.
  • Wednesday 18:00 - 23:30.
  • Wednesday 12:00 - 15:00.
  • Thursday 12:00 - 15:00.
  • Thursday 18:00 - 23:30.
  • Friday 12:00 - 15:00.
  • Friday 18:00 - 23:30.
  • Saturday 12:00 - 15:00.
  • Saturday 18:00 - 23:30.
  • Sunday 12:00 - 15:00.
  • Sunday 18:00 - 23:30.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Hornchurch.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Hornchurch.
  • The nearest underground station is Elm Park.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There are 1 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 370cm x 610cm (12ft 2in x 20ft 0in).
    • The nearest designated bay is 34m (37yd) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located to the side of the venue.
    • There is stepped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The width of the door opening is 75cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 150cm.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the left going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.

Inside Access

  • There is not level access to the service.
  • This venue does play background music.
  • Music is played in the restaurant.
  • Motorised scooters are welcomed in public parts of the venue.
  • Customers cannot charge scooters or wheelchairs at the venue.

Eating and Drinking

  • The following information is for the restaurant.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 6m (19ft 8in) from the main entrance.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • The distance between the floor and the highest table is 75cm (2ft 6in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is Peking and Cantonese Cuisine.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 13 steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is not a landing.
    • The lighting level is low.
  • Other View
    • The services on the floors which are not accessible are standard toilets and extra restaurant area.

Toilet with Adaptations

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Comments View
    • Photograph 1 shows the ramp length leading from the car park.