You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a reception, museum, café, auditorium, meeting rooms and toilets.
• Services / facilities within the grounds include a car park for the centre.
• Battle of Britain Bunker link (new tab) - click here.

You are on Opening Times (Visitor Centre). Skip to the next section.

Opening Times (Visitor Centre)

• Monday 10:00 - 16:30.
• Tuesday 10:00 - 16:30.
• Wednesday 10:00 - 16:30.
• Thursday 10:00 - 16:30.
• Friday 10:00 - 16:30.
• Saturday 10:00 - 16:30.
• Sunday 10:00 - 16:30.

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• Comments View
  • Last admission is at 15.30.
  • The venue is closed on Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is West Drayton.
• The nearest underground station is Uxbridge.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the right of the visitors centre.
  • The car park type is open air/surface.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 600cm (11ft 10in x 19ft 8in).
  • The nearest Blue Badge bay is 45m (49yd 8in) from the main entrance.
  • The furthest Blue Badge bay is 60m (65yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
• Comments View
  • The standard parking bays are only accessible by steps.

You are on Level Change (Standard Parking). Skip to the next section.

Level Change (Standard Parking)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left of the car park.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • This car park is accessible by steps only and is separate to the designated Blue Badge parking.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 145cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 107cm.
• Comments View
  • The ramp is very slight slope leading from the road to the main entrance.
  • There are also 3 clearly marked steps to the right of the entrance that can be used.
  • The steps are clearly marked and have handrails on both sides.
  • There is tactile paving at the top and bottom.
  • The steps are 17cm high.
  • The handrails are between 90 and 100cm from the pitch line of the steps.
  • The handrails cover the entire length of the steps.
  • The handrails are easy to grip and extend horizontally beyond the first and last steps.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 11m (12yd 1in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are bright.

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• Comments View
  • The low section of the reception desk is on the left side.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

You are on Museum. Skip to the next section.

Museum

• Exhibits can be audio described.
• Tactile signage for exhibits is not available.
• Braille signage for exhibits is not available.
• Touch tours are not available.
• The availability of touch tours depends on exhibition.
• Video tours are available.
• There is not a hearing assistance system.
• Concessions are available.

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• Comments View
  • Exhibits are on the lower and upper levels.
  • Some of the exhibits have been designed for people with disabilities and impairments in mind.
  • Currently there are no touch tours or audio described tours available within the visitors centre, however management have taken this into consideration and these tours may be available in the near future.
  • There are some interactive video tours of the bunker within the visitor centre. Further improvements to doorways leading to the lift are in process.

You are on Auditorium. Skip to the next section.

Auditorium

• There is an auditorium within the visitor centre for events and private hire.
• The auditorium is accessible on the ground floor through an entrance by the café or on the basement level via lift.
• The auditorium has a space for wheelchair users accessible via the café entrance.
• This space is wide enough for two wheelchairs at 163cm wide.
• There are 21 clearly marked steps at both sides of the auditorium.
• The steps are 17cm high.
• Lighting levels are bright.
• The doors at the café and basement entrances are 85cm wide.
• Due to the bunker's accessibility issues, a video tour is available to watch here.

You are on Eating and Drinking (Daisys - Upper Level). Skip to the next section.

Eating and Drinking (Daisys - Upper Level)

• The following information is for the café.
• The café is located on the right as you enter through the main entrance.
• Full table service is available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 15m (16yd 1ft) from the main entrance.
• The distance between the floor and the lowest table is 76cm (2ft 6in).
• The distance between the floor and the highest table is 106cm (3ft 6in).
• The standard height for tables is 76cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There is seating available outside of the café.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift. Skip to the next section.

Lift

• The lift is located beyond reception on the left side.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1.
• There are manual, heavy, single doors to access the lift lobby on the lower ground floor.
• The lift is approximately 38m (41yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Accessible Toilet (Upper Level). Skip to the next section.

Accessible Toilet (Upper Level)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 24m (26yd 9in) from the main entrance.
  • This accessible toilet is located to the rear of reception, on the right.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 175cm x 238cm (5ft 9in x 7ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 92cm (3ft).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).
• Comments View
  • There is a similar accessible toilet on the lower level by the lift entrance.

You are on Standard Toilet(s) (Upper Level). Skip to the next section.

Standard Toilet(s) (Upper Level)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the rear of reception on the right.
  • The female and male toilets are approximately 24m (26yd 9in) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.

You are on Standard Toilet(s) (Lower Level). Skip to the next section.

Standard Toilet(s) (Lower Level)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the lower level near to the lift.
  • The female toilet(s) is/are approximately 4m (4yd 1ft) from the lift.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the right as you go down the stairs to the lower level.
  • The male toilet(s) is/are approximately 28m (30yd 1ft) from the lift.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are bright.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is normally on duty.
• Staff are trained to BSL level (unknown at time of research).