Access Guide
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is West Drayton.
- The nearest underground station is Uxbridge.
Opening Times
- Monday 09:00 - 18:00.
- Tuesday 09:00 - 18:00.
- Wednesday 09:00 - 18:00.
- Thursday 09:00 - 18:00.
- Friday 09:00 - 18:00.
- Saturday 09:00 - 18:00.
- Sunday 11:00 - 17:00.
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Comments
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- Bank Holiday opening hours are 10:00 - 17:00.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located above the shopping centre.
- The car park type is multi storey.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 8 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 360cm x 510cm (11ft 10in x 16ft 9in).
- The nearest Blue Badge bay is 35m (38yd 10in) from the Pavilions lift - level 1.
- The furthest Blue Badge bay is 47m (51yd 1ft) from the Pavilions lift - level 1.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is concrete.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 183cm (6ft).
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- Level 2 has 9 Blue Badge bays.
- The car parking hours are:
- Monday to Saturday 06:00 - 20:00.
- Sunday 09:00 - 18:00.
Level Change (Car Park)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading from car park level 1.
- The ramp/slope is permanent.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp/slope is 145cm (4ft 9in).
Other Floors (Car Park)
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Steps
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- The floors which are accessible by stairs are G-1-2-3.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
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Comments
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- The lifts only go to level 2 and then it is stairs to level 3.
Lift (Car Park)
- There is a lift for public use.
- The lift is located at the rear of the shopping mall.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2.
- The lift is approximately 121m (132yd 12in) from the Market Mall entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 114cm x 170cm (3ft 9in x 5ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
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Comments
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- Ground - Shops
- Level 1 - Car Park
- Level 2 - Car Park.
Outside Access (Market Mall Entrance)
- This information is for the entrance located on High Street.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 180cm (5ft 11in).
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Comments
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- There are also three sets of manual double doors, 200cm wide opening both ways at this entrance.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout the shopping centre.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Other Floors (Pavilions Shopping Centre)
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Steps
View
- The floors which are accessible by stairs are G-1-2-3.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Lift (Pavilions Shopping Centre)
- There is a lift for public use.
- The lift is located in the centre of Market Mall.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2-3.
- The lift is approximately 60m (65yd 1ft) from the Market Mall entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 120cm x 190cm (3ft 11in x 6ft 3in).
- There are separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
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Comments
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- Ground - Shops
- Level 1 - Car Park
- Level 2 - Car Park
- Level 3 - Car Park.
Toilet with Adaptations (1)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial and Braille signage on or near the toilet door.
- This accessible toilet is approximately 137m (149yd 2ft) from the Market Mall entrance.
- This accessible toilet is located in the toilet village at the rear of the shopping centre.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door is light.
- The dimensions of the accessible toilet are 165cm x 220cm (5ft 5in x 7ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 97cm (3ft 2in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a low colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Toilet with Adaptations (2)
- There is an/are accessible toilet(s) within this venue designated for public use.
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Location and Access
View
- The toilet is for the sole use of disabled people.
- There is pictorial and Braille signage on or near the toilet door.
- This accessible toilet is approximately 137m (149yd 2ft) from the Market Mall entrance.
- This accessible toilet is located in the toilet village at the rear of the shopping centre.
- There is level access to this accessible toilet.
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Features and Dimensions
View
- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door is light.
- The dimensions of the accessible toilet are 150cm x 215cm (4ft 11in x 7ft 1in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 77cm (2ft 6in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a low colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located in the toilet village at the rear of the shopping centre.
- The female toilet(s) is/are approximately 138m (150yd 2ft) from the Market Mall entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located in the toilet village.
- The male toilet(s) is/are approximately 138m (150yd 2ft) from the Market Mall entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the toilet village.
- The height of the baby change table once extended is 95cm (3ft 1in).
- Inside the venue, there is level access to the baby change facility.
Access Guides Available For (Pavilions Shopping Centre)
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.