Access Guide

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Introduction

The parking is 24 hour and the centre is open until 20:00.

Location

The venue is situated within the centre of the town.
This venue is situated in Hounslow.
The venue is not situated on a road which has a steep gradient.
There is a bus stop within 150m (164yds) of the venue.
The nearest mainline station is Hounslow.
The nearest underground station is Hounslow.

Parking

The venue does have its own car park.

Venue Car Park View
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park type is underground.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 320cm x 477cm (10ft 6in x 15ft 8in).
- The nearest Blue Badge bay is 10m (10yd 2ft) from the car park entrance.
- The furthest Blue Badge bay is 56m (61yd 9in) from the car park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
Drop-off Point View
- There is not a designated drop off point.
Comments View
- There is a free parking scheme available for Shopmobility members.
- Please check at Shopmobility reception for details.

Outside Access (Car Park Entrance)

There is level access into the venue.
The main doors open away from you (push).
The doors are double width.
The doors are permanently held open.
The door opening is 183cm (6ft 0in) wide.

Reception (Car Park Office)

The reception desk is 2m (6ft 7in) from the car park entrance.
There is level access to reception from the entrance.
The reception desk is low height.
The desk does not have a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The type of system is a fixed loop.
Staff are trained to use system.

Inside Access

There is level access to the service.
This venue does not play background music.
Motorised scooters are welcomed in public parts of the venue.
Lighting levels are bright.
Customers can charge scooters or wheelchairs at the venue.

Other Floors (Blenheim Centre to Prince Regent Street)

Escalators View
- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are Blenheim Centre to Prince Regent Street.
- The escalators steps are not clearly marked.
- The head and foot of the escalators are not clearly marked.
- The lighting level is bright.

Lift (Blenheim Centre to Prince Regent Street)

There is a lift for public use.
The lift is located to the right of the car park.
The lift is a standard lift.
The floors which are accessible by this lift are Blenheim Centre to Prince Regent Street.
The lift is 6m (19ft 8in) from car park entrance.
The clear door width is 89cm (2ft 11in).
The dimensions of the lift are 139cm x 152cm (4ft 7in x 4ft 12in).
There are separate entry and exit doors in the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lift controls do have Braille markings.
The lift controls do have tactile markings.
The lighting level in the lift is bright.

Accessible Toilet

Accessible toilet facilities are available.

Location and Access View
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 22m (24yd 2in) from the car park entrance.
- This accessible toilet is located to the left of the lift.
- There is level access to this accessible toilet.
Features and Dimensions View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 97cm (3ft 2in).
- The door is light.
- The dimensions of the accessible toilet are 146cm x 180cm (4ft 9in x 5ft 11in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 73cm (2ft 5in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
Position of Fixtures View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 97cm (3ft 2in).
Colour Contrast and Lighting View
- The contrast between the external door and wall is poor.
- There is a low colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- The lighting levels are bright.