You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include indoor tennis courts, a gym, an indoor ski slope, table tennis tables, the café bar, function room and the golf and tennis shop.
• Services / facilities within the grounds include outdoor tennis courts, a golf course and a driving range.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in Chiswick.
• There is not a bus stop within 150m (164yds) of the venue.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Chiswick.
• The nearest underground station is Gunnersbury.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 07:00 - 22:00.
• Tuesday 07:00 - 22:00.
• Wednesday 07:00 - 22:00.
• Thursday 07:00 - 22:00.
• Friday 07:00 - 21:00.
• Saturday 07:00 - 21:00.
• Sunday 07:00 - 21:00.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 7 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 500cm (11ft 6in x 16ft 5in).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 25m (27yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The details here are for the 3 bays next to the main entrance.
  • There are a further 4 designed bays located outside the golf entrance.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 88cm (2ft 11in).

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• Second set of doors View
  • There is a small raised threshold in the doorway.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located to the left as you face the entrance.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp/slope is 130cm (4ft 3in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 3 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

You are on Reception (Tennis Reception). Skip to the next section.

Reception (Tennis Reception)

• The desk/counter is 3m (3yd 10in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

You are on Outside Access (Golf Entrance). Skip to the next section.

Outside Access (Golf Entrance)

• This information is for the entrance located to the right side of the building.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are single.
• The width of the door opening is 88cm (2ft 11in).

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• Comments View
  • This entrance leads directly into the golf and tennis shop.
  • There is level areas to the shop from the main accessible entrance.
  • Tokens for the driving range are purchased in the shop.

You are on Level Change (Golf Entrance). Skip to the next section.

Level Change (Golf Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 3 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Level Change (Golf Range and Outdoor Tennis Courts). Skip to the next section.

Level Change (Golf Range and Outdoor Tennis Courts)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located before the walkway to the Gold Range and Outdoor Tennis Courts.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 120cm (3ft 11in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located before the walkway to the Gold Range and Outdoor Tennis Courts.
• There is/are 2 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).
• The ramp/slope does bypass the step(s).

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 20m (21yd 2ft) from the main accessible entrance.
• The standard changing room(s) is/are approximately 15m (16yd 1ft) from the reception desk.
• The standard changing room(s) is/are approximately 10m (10yd 2ft) from the the indoor tennis area.
• The standard changing room(s) surveyed is/are located behind the tennis reception.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

You are on Standard Shower. Skip to the next section.

Standard Shower

• Shower facilities are available.
• The shower(s) surveyed is/are located in the standard changing rooms.
• There is level access to the shower facilities.

You are on Accessible Changing Room. Skip to the next section.

Accessible Changing Room

• There are accessible changing rooms available.
• The accessible changing room is located in the male changing room.
• There is an identical facility in the female changing room.
• The facility is 30m (32yd 2ft) from the Main Entrance.
• The door opens outwards.
• The width of the door is 86cm (2ft 10in).
• The door is locked by a twist lock.
• The dimensions of the accessible changing room are 185cm x 214cm (6ft 1in x 7ft).
• The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• There is not a sink.
• There is not an emergency alarm in the cubicle.
• There is not a locker within the accessible changing room.
• There is not a changing bench.
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 49cm (1ft 7in).

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• Comments View
  • The accessible shower is located within the adapted changing room.

You are on Outside Access (Golf Range). Skip to the next section.

Outside Access (Golf Range)

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• Entrance View
  • This information is for the entrance located at the Golf Range.
  • There is stepped access at this entrance.
  • There are no doors at this entrance.
• Step(s) View
  • The step(s) is/are located in front of the Gold Range Entrance.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Fitness Suite (Gym). Skip to the next section.

Fitness Suite (Gym)

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• Access to Fitness Suite View
  • The fitness suite is located opposite the tennis reception.
  • The fitness suite is 5m (5yd 1ft) from the main accessible entrance.
  • There is step free access to the fitness suite.
  • There are doors into the fitness suite.
  • The doors open away from you (push).
  • The doors are single.
  • The door(s) may be difficult to open.
  • The opening is 71cm wide.
• Fitness Suite (General) View
  • Staff receive no training in assisting disabled people.
  • A portable hearing assistance system is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.

You are on Level Change (Gym). Skip to the next section.

Level Change (Gym)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The width of the ramp/slope is 71cm (2ft 4in).

You are on Level Change (Indoor Tennis Area). Skip to the next section.

Level Change (Indoor Tennis Area)

• There are steps to access this area / service.
• The steps are located leading down to the indoor tennis area.
• There is / are 3 step(s) to the area / service.
• Lighting levels at the steps are medium.
• The step(s) is/are not clearly marked.
• The steps are deep.
• The steps do have handrails.

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• Comments View
  • These steps can be overcome by using the indoor tennis accessible entrance.

You are on Outside Access (Indoor Tennis Entrance). Skip to the next section.

Outside Access (Indoor Tennis Entrance)

• This information is for the entrance located at the side of the indoor tennis area.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 110cm (3ft 7in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 110cm (3ft 7in).
• Comments View
  • This entrance can only be used on request and this entrance is accessed via a gate of 118cm width.
    
  • The gate is located to the left of the main entrance.

You are on Level Change (Indoor Tennis Entrance). Skip to the next section.

Level Change (Indoor Tennis Entrance)

• There are steps to access this area / service.
• The steps are located in front of the entrance.
• There is / are 1 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are shallow.
• The steps do not have handrails.

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• Comments View
  • Part of the path leading to this entrance has a gravel surface.

You are on Outside Access (Café Bar). Skip to the next section.

Outside Access (Café Bar)

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• Entrance View
  • This information is for the entrance located on the rear side of the venue.
  • There is stepped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) may be difficult to open.
  • The door(s) is/are double width.
  • The width of the door opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 3 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 11cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Restaurant Bar Internal (Café Bar). Skip to the next section.

Restaurant Bar Internal (Café Bar)

• The following information is for the café.
• Once inside, there is level access to the service.
• Food is available from the bar.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 40m (43yd 2ft) from the main accessible entrance.
• The distance between the floor and the lowest table is 71cm (2ft 4in).
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is breakfasts, main meals and snacks.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 14 steps between floors.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is not a landing.
  • The lighting levels are moderate to good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are the squash court viewing gallery.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located within the standard changing rooms.
  • The female and male toilets are approximately 26m (28yd 1ft) from the main accessible entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Comments View
  • There are also standard toilets located either side of the cafe Bar.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 57m (62yd 1ft) from the main entrance.
  • This accessible toilet is located next to the Golf and Tennis shop, on the far side of the building from the main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from from the staff at the Golf Shop.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 89cm (2ft 11in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 206cm (4ft 11in x 6ft 9in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 81cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 148cm and 155cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 109cm.
  • The shelf is not located where it is reachable.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 107cm (3ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the Accessible Toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • There is an additional permanent steep ramp from the Parking Lot to the Tennis Shop Entrance.