You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include indoor tennis courts, a gym, an indoor ski slope, table tennis tables, the café bar, function room and the golf and tennis shop.
• Services / facilities within the grounds include outdoor tennis courts, a golf course and a driving range.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in Chiswick.
• There is not a bus stop within 150m (164yds) of the venue.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Chiswick.
• The nearest underground station is Gunnersbury.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 07:00 - 22:00.
• Tuesday 07:00 - 22:00.
• Wednesday 07:00 - 22:00.
• Thursday 07:00 - 22:00.
• Friday 07:00 - 21:00.
• Saturday 07:00 - 21:00.
• Sunday 07:00 - 21:00.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 7 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 500cm (11ft 6in x 16ft 5in).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 25m (27yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The details here are for the 3 bays next to the main entrance.
  • There are a further 4 designed bays located outside the golf entrance.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 88cm (2ft 11in).

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• Second set of doors View
  • There is a small raised threshold in the doorway.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located to the left as you face the entrance.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp/slope is 130cm (4ft 3in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 3 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

You are on Reception (Tennis Reception). Skip to the next section.

Reception (Tennis Reception)

• The desk/counter is 3m (3yd 10in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

You are on Outside Access (Golf Entrance). Skip to the next section.

Outside Access (Golf Entrance)

• This information is for the entrance located to the right side of the building.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are single.
• The width of the door opening is 88cm (2ft 11in).

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• Comments View
  • This entrance leads directly into the golf and tennis shop.
  • There is level areas to the shop from the main accessible entrance.
  • Tokens for the driving range are purchased in the shop.

You are on Level Change (Golf Entrance). Skip to the next section.

Level Change (Golf Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 3 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Level Change (Golf Range and Outdoor Tennis Courts). Skip to the next section.

Level Change (Golf Range and Outdoor Tennis Courts)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located before the walkway to the Gold Range and Outdoor Tennis Courts.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 120cm (3ft 11in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located before the walkway to the Gold Range and Outdoor Tennis Courts.
• There is/are 2 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).
• The ramp/slope does bypass the step(s).

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 20m (21yd 2ft) from the main accessible entrance.
• The standard changing room(s) is/are approximately 15m (16yd 1ft) from the reception desk.
• The standard changing room(s) is/are approximately 10m (10yd 2ft) from the the indoor tennis area.
• The standard changing room(s) surveyed is/are located behind the tennis reception.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

You are on Standard Shower. Skip to the next section.

Standard Shower

• Shower facilities are available.
• The shower(s) surveyed is/are located in the standard changing rooms.
• There is level access to the shower facilities.

You are on Accessible Changing Room. Skip to the next section.

Accessible Changing Room

• There are accessible changing rooms available.
• The accessible changing room is located in the male changing room.
• There is an identical facility in the female changing room.
• The facility is 30m (32yd 2ft) from the Main Entrance.
• The door opens outwards.
• The width of the door is 86cm (2ft 10in).
• The door is locked by a twist lock.
• The dimensions of the accessible changing room are 185cm x 214cm (6ft 1in x 7ft).
• The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• There is not a sink.
• There is not an emergency alarm in the cubicle.
• There is not a locker within the accessible changing room.
• There is not a changing bench.
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 49cm (1ft 7in).

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• Comments View
  • The accessible shower is located within the adapted changing room.

You are on Outside Access (Golf Range). Skip to the next section.

Outside Access (Golf Range)

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• Entrance View
  • This information is for the entrance located at the Golf Range.
  • There is stepped access at this entrance.
  • There are no doors at this entrance.
• Step(s) View
  • The step(s) is/are located in front of the Gold Range Entrance.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Fitness Suite (Gym). Skip to the next section.

Fitness Suite (Gym)

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• Access to Fitness Suite View
  • The fitness suite is located opposite the tennis reception.
  • The fitness suite is 5m (5yd 1ft) from the main accessible entrance.
  • There is step free access to the fitness suite.
  • There are doors into the fitness suite.
  • The doors open away from you (push).
  • The doors are single.
  • The door(s) may be difficult to open.
  • The opening is 71cm wide.
• Fitness Suite (General) View
  • Staff receive no training in assisting disabled people.
  • A portable hearing assistance system is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.

You are on Level Change (Gym). Skip to the next section.

Level Change (Gym)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The width of the ramp/slope is 71cm (2ft 4in).

You are on Level Change (Indoor Tennis Area). Skip to the next section.

Level Change (Indoor Tennis Area)

• There are steps to access this area / service.
• The steps are located leading down to the indoor tennis area.
• There is / are 3 step(s) to the area / service.
• Lighting levels at the steps are medium.
• The step(s) is/are not clearly marked.
• The steps are deep.
• The steps do have handrails.

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• Comments View
  • These steps can be overcome by using the indoor tennis accessible entrance.

You are on Outside Access (Indoor Tennis Entrance). Skip to the next section.

Outside Access (Indoor Tennis Entrance)

• This information is for the entrance located at the side of the indoor tennis area.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 110cm (3ft 7in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 110cm (3ft 7in).
• Comments View
  • This entrance can only be used on request and this entrance is accessed via a gate of 118cm width.
    
  • The gate is located to the left of the main entrance.

You are on Level Change (Indoor Tennis Entrance). Skip to the next section.

Level Change (Indoor Tennis Entrance)

• There are steps to access this area / service.
• The steps are located in front of the entrance.
• There is / are 1 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are shallow.
• The steps do not have handrails.

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• Comments View
  • Part of the path leading to this entrance has a gravel surface.

You are on Outside Access (Café Bar). Skip to the next section.

Outside Access (Café Bar)

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• Entrance View
  • This information is for the entrance located on the rear side of the venue.
  • There is stepped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) may be difficult to open.
  • The door(s) is/are double width.
  • The width of the door opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 3 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 11cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Restaurant Bar Internal (Café Bar). Skip to the next section.

Restaurant Bar Internal (Café Bar)

• The following information is for the café.
• Once inside, there is level access to the service.
• Food is available from the bar.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 40m (43yd 2ft) from the main accessible entrance.
• The distance between the floor and the lowest table is 71cm (2ft 4in).
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is breakfasts, main meals and snacks.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 14 steps between floors.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is not a landing.
  • The lighting levels are moderate to good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are the squash court viewing gallery.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located within the standard changing rooms.
  • The female and male toilets are approximately 26m (28yd 1ft) from the main accessible entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Comments View
  • There are also standard toilets located either side of the cafe Bar.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 57m (62yd 1ft) from the main entrance.
  • This accessible toilet is located next to the Golf and Tennis shop, on the far side of the building from the main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from from the staff at the Golf Shop.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 89cm (2ft 11in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 206cm (4ft 11in x 6ft 9in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 81cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 148cm and 155cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 109cm.
  • The shelf is not located where it is reachable.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 107cm (3ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the Accessible Toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • There is an additional permanent steep ramp from the Parking Lot to the Tennis Shop Entrance.