You are on Introduction. Skip to the next section.

Introduction

• Related link Syon House.
• Https://www.accessable.co.uk/london-borough-of-hounslow/access-guides/syon-house
• Related link Syon Park.
• Https://www.accessable.co.uk/london-borough-of-hounslow/access-guides/syon-park

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in Brentford.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Syon Lane.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is free for all users.
  • The car park type is open air/surface.
  • There are 6 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 300cm x 490cm (9ft 10in x 16ft 1in).
  • The nearest designated bay is 35m (38yd) from the visitor centre entrance.
  • The furthest designated bay is 45m (49yd) from the visitor centre entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are loose chippings.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Syon Gardens Entrance). Skip to the next section.

Outside Access (Syon Gardens Entrance)

• This information is for the entrance located leading into Syon Gardens.
• There is level access into the venue.
• The main doors open away from you (push).
• The doors are permanently held open.
• The door opening is 137cm (4ft 6in) wide.

Collapse all Expand all

• Comments View
  • These gates are locked at 16:45.

You are on Outside Access (Visitor Centre Entrance). Skip to the next section.

Outside Access (Visitor Centre Entrance)

• This information is for the entrance located at the front of the venue.
• The door opening is 89cm (2ft 11in) wide.

You are on Reception (Visitor Centre ). Skip to the next section.

Reception (Visitor Centre )

• The reception desk is 1m (3ft 3in) from the Visitor Centre entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk does not have a lowered section.
• Lighting levels are bright.
• There is not a hearing assistance system.

You are on Inside Access (Syon Gardens). Skip to the next section.

Inside Access (Syon Gardens)

• There is not level access to the service.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are bright.

You are on Level Change (Syon Gardens). Skip to the next section.

Level Change (Syon Gardens)

• Throughout the venue there are a series of easy to moderate slopes.
• In some parts the paths are uneven or have a grass surface.

You are on Outside Access (The Great Conservatory Main Entrance). Skip to the next section.

Outside Access (The Great Conservatory Main Entrance)

• This information is for the entrance located at the front of The Great Conservatory.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The door opening is 167cm (5ft 6in) wide.

You are on Level Change (The Great Conservatory Main Entrance). Skip to the next section.

Level Change (The Great Conservatory Main Entrance)

• There are steps to access this area / service.
• The steps are located in front of entrance.
• There is / are 5 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are medium.
• The steps do not have handrails.

You are on Outside Access (The Great Conservatory Side Entrance). Skip to the next section.

Outside Access (The Great Conservatory Side Entrance)

• This information is for the entrance located at the side of The Great Conservatory.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are heavy.
• The door opening is 123cm (4ft 0in) wide.

You are on Level Change (The Great Conservatory Side Entrance). Skip to the next section.

Level Change (The Great Conservatory Side Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The width of the ramp or slope is 123cm (4ft 0in).

You are on Outside Access (The Great Conservatory Rear Entrance). Skip to the next section.

Outside Access (The Great Conservatory Rear Entrance)

• This information is for the entrance located at the rear of The Great Conservatory.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are heavy.
• The door opening is 162cm (5ft 4in) wide.

You are on Level Change (The Great Conservatory Rear Entrance). Skip to the next section.

Level Change (The Great Conservatory Rear Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Inside Access (The Great Conservatory). Skip to the next section.

Inside Access (The Great Conservatory)

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are bright.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Outside Access (Syon Gardens to Refectory). Skip to the next section.

Outside Access (Syon Gardens to Refectory)

• This information is for the entrance located to the left of The Great Conservatory.
• There is level access into the venue.
• The main doors open away from you (push).
• The doors are single width.
• The doors are heavy.
• The door opening is 84cm (2ft 9in) wide.

Collapse all Expand all

• Comments View
  • The surface leading up to the entrance is loose chippings.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located to the left of the path leading to Syon Gardens.
  • Inside the venue, there is not level access to the female and male toilet.
  • Lighting levels are medium.

You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There are steps to access this area / service.
• The steps are located in front of entrance.
• There is / are 1 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are shallow.
• The steps do not have handrails.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located to the left of the path leading to Syon Gardens.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The door is light.
  • The dimensions of the accessible toilet are 156cm x 176cm (5ft 1in x 5ft 9in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 81cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 119cm (3ft 11in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Level Change (Accessible Toilet). Skip to the next section.

Level Change (Accessible Toilet)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the toilet.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• A member of staff trained in BSL skills is not normally on duty.