Skip to main content

Syon Lane Station

Syon Lane, Isleworth, Middlesex, TW7 5NT

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Assisted Travel Information

  • To make an Assisted Travel booking, contact the Assisted Travel team 24 hours a day, every day except 25 and 26 December:
  • Call 0800 52 82 100 (freephone) to speak to an in-house Assisted Travel Team.
  • National Rail Enquiries also operate a 24-hour dedicated travel assistance line by calling 08000 22 37 20.
  • Text Relay service 18001 0800 52 82 100. To use this service, simply add 18001 before the number, or download the app.
  • A relay assistant will type back anything the hearing person says at the other end of the call.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Boston Manor.

Parking

  • The venue does not have its own car park.

Outside Access (Platform 1 and Lift from Syon Lane)

  • Entrance View
    • This information is for the entrance located off Syon Lane.
    • There is ramped/sloped and stepped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 148cm.
  • Ramp/Slope View
    • The ramp/slope is located immediately after the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 148cm (4ft 10in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located ahead after the first ramp.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
  • Comments View
    • Photograph 3 shows the first ramp as you enter
    • Photographs 4 and 5 show the bridge leading to the lift which provides step free access to Platform 2.
    • Photographs 6 and 7 show the steps after the first ramp which lead down to Platform 1.

Outside Access (Platform 2- Stepped Access from Syon Lane)

  • Entrance View
    • This information is for the entrance located off Syon Lane to the left as you face the station.
    • There is stepped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 140cm.
  • Step(s) View
    • The step(s) is/are located immediately ahead of the entrance.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
  • Comments View
    • Photograph 5 shows the stairs leading from Platform 2 up to Syon Lane.
    • There is a steep slope with uneven surface located immediately before this entrance (photograph 6).
    • The stairs described above can be avoided by using the accessible lift to Platform 2.

Lift (Access Platform 2)

  • There is a lift for public use.
  • The lift is located after the accessible bridge from Syon Lane.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Platform 2.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 20m (21yd 2ft) from the Syon Lane Platform 1 Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 155cm x 168cm (5ft 1in x 5ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Outside Access (Platform 1- Accessible Entrance from Rothbury Gardens)

  • Entrance View
    • This information is for the entrance located on Rothbury Gardens.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 120cm.
  • Ramp/Slope View
    • The ramp/slope is located before and after the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • The width of the ramp/slope is 130cm (4ft 3in).
  • Comments View
    • Planting on both sides of the access leading to Platform 1 may reduce the width provided above.

Train Station

  • The station is not staffed.
  • There is not an office to obtain help.
  • There is not a ticket office.
  • The train companies operating from within this station are South Western Railways.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railways.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by lift is / are 2.
  • The platform(s) accessed by ramp / slope is / are 1.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • There are self-service ticket machines available on both platforms.
    • Help Points are available on both platforms and on overbridge leading from Syon Lane to the lift.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Comments View
    • If you require documents in any other format (for example large print or braille) please contact South Western Railway customer service team on
    • 0345 6000 650.