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The new name for DisabledGo

The Centre

210 High Street, Feltham, Middlesex, TW13 4GU

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Access Guide

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Introduction

Opening Times

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 17:30.
  • Thursday 09:00 - 17:30.
  • Friday 09:00 - 17:30.
  • Saturday 09:00 - 17:30.
  • Sunday 10:00 - 17:00.
  • Comments View
    • Some stores do trade different hours to the centre.
    • Please check with individual stores for details of opening times.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Feltham.
  • There is a bus stop within 150m (164yds) of the venue.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Feltham.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 366cm x 430cm (12ft 0in x 14ft 1in).
    • The nearest designated bay is 20m (22yd) from the car park entrance.
    • The furthest designated bay is 40m (44yd) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Car Park Entrance)

  • This information is for the entrance located at the rear of The Centre.
  • There is level access into the venue.
  • The main doors open (no doors).

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • Motorised scooters are welcomed in public parts of the venue.
  • Customers cannot charge scooters or wheelchairs at the venue.

Lift (Car Park)

  • There is a lift for public use.
  • The lift is located to the right of the car park entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3.
  • The lift is 3m (9ft 10in) from car park entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 107cm (3ft 6in).
  • The dimensions of the lift are 138cm x 146cm (4ft 6in x 4ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Standard Toilet(s)

Toilet with Adaptations

  • There are not accessible toilets within this venue designated for public use.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.