Access Guide
Introduction
- Services / facilities within the building include Twentynine restaurant, a spa and Gold's Gym.
- Related link Twentynine.
- Https://www.accessable.co.uk/london-borough-of-hounslow/access-guides/twentynine
- Related link Gold's Gym.
- Https://www.accessable.co.uk/london-borough-of-hounslow/access-guides/gold-s-gym-middlesex
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Comments
View
- The reception is staffed 24 hours a day.
Location
- The venue is situated within the centre of the town.
- This venue is situated in Hounslow.
- The venue is not situated on a road which has a steep gradient.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Hounslow.
- The nearest underground station is Hounslow Central.
Opening Times
- Reception is staffed 24 hours per day.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park type is underground.
- There are 1 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 355cm x 490cm (11ft 8in x 16ft 1in).
- The nearest designated bay is 50m (55yd) from the hotel entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
View
- There is not a designated drop off point.
Outside Access (Hotel Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
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Second set of doors
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- The automatic doors are push pad activated.
- The door(s) is / are double.
- The door(s) is / are heavy.
- The width of the door opening is 192cm (6ft 4in).
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 192cm (6ft 4in).
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Comments
View
- The first set of doors are power assisted doors from the outside but automatic from the inside.
Level Change (Hotel Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
Reception
- The reception desk is 3m (9ft 10in) from the hotel entrance.
- There is level access to reception from the entrance.
- The reception desk is high height.
- The desk has a lowered section.
- Lighting levels are bright.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service.
- This venue does play background music.
- Music is played in the reception area.
- Motorised scooters are welcomed in public parts of the venue.
- Lighting levels are bright.
- Customers can charge scooters or wheelchairs at the venue.
Other Floors
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Steps
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- The floors which are accessible by stairs are LG-G-1-2-3-4.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is bright.
Lift
- There is a lift for public use.
- The lift is located next to reception.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG-G-1-2-3-4.
- The lift is 11m (12yd) from hotel entrance.
- The clear door width is 77cm (2ft 6in).
- The dimensions of the lift are 120cm x 190cm (3ft 11in x 6ft 3in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
Room
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General Information
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- The Tourist Board rating is 4.
- There are 70 rooms in total.
- There are 0 standard ground floor rooms.
- There are 63 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 4 room(s) which has / have accessible ensuite facilities.
- There is / are 0 adjoining room(s) available for carers.
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Location and Access
View
- There is level access from an accessible entrance.
- No accessible rooms are located in a separate building from the main hotel.
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Accessible Room
View
- The room number or room name viewed was 206.
- The width of the door is 91cm.
- The height of the bed is 58cm.
- The measurement between the bed base and floor is 40cm (1ft 4in).
- Light switches are within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- No emergency alarm is fitted in the room.
- An adjoining room is not available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 89cm (2ft 11in).
- The door opens outwards.
- The door weight is light.
- The door is locked by a twist lock.
- The dimensions of the accessible ensuite are 138cm x 175cm (4ft 6in x 5ft 9in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- There (no dropdown rail) on the transfer side.
- There is a flush on the transfer side.
- Wall mounted grab rails are not available for the toilet.
- The toilet seat is 80cm (2ft 7in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 82cm (2ft 8in).
- The tap type is twist/turn.
- There is not a mixer tap for the sink.
- There is not a functional emergency alarm available in the ensuite.
- It is out of reach(higher than 10cm (4") from floor).
- Disposal facilities are not available.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is not a bath.
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Wheel In Shower
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- There is a wheel in shower.
- The shower head is fixed.
- The shower head height is 190cm (6ft 3in).
- The shower control type is twist/turn.
- There is a shower chair.
- There are handrails available for the shower.
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Signage, colour contrast and lighting in accessible rooms
View
- There is no additional signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is high.
- The colour contrast between the walls and floor is high.
- The colour contrast between the internal hotel room door and wall is high.
- The colour contrast between the external ensuite door and wall is high.
- Lighting levels are bright.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is high.
- The colour contrast between the walls and floor in the ensuite is medium.
- Lighting levels are bright.
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Auxiliary Aids - General
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- Some rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) Teletext/subtitles.
- The venue does not provide other auxiliary aids for people with mobility impairments.
- The number of accessible rooms with baths is 0.
- The number of accessible rooms with wheel in showers is 4.
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Ground Floor Standard Rooms
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- There are not standard rooms on the ground floor.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located at the rear of the building on the ground floor.
- The female and male toilets are 16m (17yd) from the hotel entrance.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are bright.
Toilet with Adaptations
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 16m (17yd 1ft) from the hotel entrance.
- This accessible toilet is located at the rear of the building on the ground floor.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is light.
- The dimensions of the accessible toilet are 140cm x 170cm (4ft 7in x 5ft 7in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 60cm (1ft 12in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are not available in the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer can be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 118cm (3ft 10in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 84cm (2ft 9in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
View
- Baby change facilities are located within the venue.
- The baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 105cm (3ft 5in).
- Inside the venue, there is level access to the baby change facility.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.