You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include the Museum, a Concert Hall, and a Café.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Kew Bridge.
• The nearest underground station is Gunnersbury.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 330cm x 500cm (10ft 10in x 16ft 5in).
  • The nearest Blue Badge bay is 3m (3yd 10in) from the Main Entrance.
  • The furthest Blue Badge bay is 9m (9yd 2ft) from the Main Entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There is an entrance barrier to the car park.
  • To lift the barrier, press the reception button on the intercom on the pavement to the right of the car park entrance.
  • The reception intercom button is 100cm from the ground.
  • Blue Badge bays can be reserved in advance. Please phone the venue to arrange this.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The width of the door opening is 182cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 160cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance doors.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 2m (2yd 7in) from the Main Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are good.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.
• This venue does play background music.
• Music is played in the Reception Area and some Galleries.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Museum. Skip to the next section.

Museum

• Exhibits cannot be audio described.
• Tactile signage for exhibits is not available.
• Braille signage for exhibits is not available.
• There is not a hearing assistance system.
• The hearing assistance system was not tested at the time of the survey.
• Concessions are available.
• There is a wheelchair to borrow.
• To borrow the wheelchair, ask at Reception.

You are on Restaurant Bar Internal (Riverview Tea Room). Skip to the next section.

Restaurant Bar Internal (Riverview Tea Room)

• Once inside, there is level access to the service.
• Food or drinks are ordered from the counter.
• Some tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 17m (18yd 1ft) from the lift.
• The distance between the floor and the lowest table is 72cm (2ft 4in).
• The distance between the floor and the highest table is 103cm (3ft 5in).
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold snacks.

Collapse all Expand all

• Comments View
  • The Café is located on the first floor of the Museum and closes at 16.00 every day.

You are on Theatre (Concert Hall). Skip to the next section.

Theatre (Concert Hall)

• There is a hearing assistance system.
• The hearing assistance system is a portable loop.
• Staff are trained to use the hearing assistance system.
• The hearing assistance system was not tested at the time of the survey.
• There is a wheelchair to borrow.
• To borrow a wheelchair, speak to reception.
• Concessions are not available.
• Assistance dogs are allowed in the auditorium.

Collapse all Expand all

• Comments View
  • There is no fixed seating on the main level of the Concert Hall (the first floor of the Museum), so wheelchair users can be accommodated anywhere here.
  • The Balcony (the second floor of the Museum) has fixed seating, but the first row has level access from the lift.

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are G, 1, and 2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located directly to the right as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, and 2.
• The lift is approximately 8m (8yd 2ft) from the Main Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 180cm (5ft 11in).
• The dimensions of the lift are 187cm x 500cm (6ft 2in x 16ft 5in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The controls are between 102 - 112 cm high.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 2m (2yd 7in) from the Main Entrance.
  • This accessible toilet is located directly to the left of the Main Entrance as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 99cm (3ft 3in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 114cm x 186cm (3ft 9in x 6ft 1in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 103cm (3ft 5in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 102cm (3ft 4in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the Accessible Toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).
• Comments View
  • There is also an adapted toilet on the first floor, which has the transfer space on the left as you face the toilet.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the 1st floor, to the left as you exit the lift.
  • The female and male toilets are approximately 10m (10yd 2ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels in the female and male toilets are good.
• Comments View
  • There are also standard toilets available on the second floor.

You are on Additional Info. Skip to the next section.

Additional Info

• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.