Access Guide
Location
- The venue is situated outside the centre of the town.
- This venue is situated in Brentford.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Kew Bridge.
- The nearest underground station is Gunnersbury.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is at the front of the venue.
- The car park type is open air/surface.
- There are 7 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 350cm x 550cm (11ft 6in x 18ft 1in).
- The nearest designated bay is 4m (13ft 1in) from the underground car park entrance.
- The furthest designated bay is 19m (21yd) from the underground car park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is block paving.
- The patron does not have to cross a road.
- The car park does have a height restriction barrier.
- The maximum height is 200.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The details here are for the 4 designated bays in the underground car park.
- There are a further 3 designated bays in the open air car park, outside the main entrance.
Outside Access (Underground Car Park Entrance)
- This information is for the entrance located in the car park.
- There is level access into the venue.
- The intercom is not in a suitable position to allow wheelchair users to gain access.
- The main doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 82cm (2ft 8in) wide.
Outside Access (Main Entrance)
- This information is for the entrance located at the rear of the building.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 150cm (4ft 11in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 150cm (4ft 11in) wide.
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Comments
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- There is a similar entrance at the front of the hotel, off the High Street.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the left as as you the face the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The width of the ramp or slope is 115cm (3ft 9in).
- There are steps to access this area / service.
- The steps are located to the right of the entrance as you face it.
- There is / are 10 step(s) to the area / service.
- The steps are not clearly marked.
- The steps are deep.
- The steps do have handrails.
- The handrails are on both sides.
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Comments
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- The ramp bypasses the steps.
Reception
- The reception desk is 9m (29ft 6in) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is high height.
- The desk does not have a lowered section.
- Lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a portable loop.
- Staff are not trained to use system.
Inside Access
- There is level access to the service(s).
- This venue does play background music.
- Music is played In the Lobby and in the Bar.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are varied.
Other Floors
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Steps
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- The floors which are accessible by stairs are B-G-1-2-3-4.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is medium.
Lift
- There is a lift for public use.
- The lift is located to the left of the reception desk as you face it.
- The lift is a standard lift.
- The floors which are accessible by this lift are B-G-1-2-3-4.
- The lift is 12m (13yd) from main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 109cm x 149cm (3ft 7in x 4ft 11in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is medium.
Room
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General Information
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- There are 111 rooms in total.
- There are 11 standard ground floor rooms.
- There are 100 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 6 room(s) which has / have accessible ensuite facilities.
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Location and Access
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- The accessible room viewed is 16m (17yd) from the main entrance.
- There is level access from an accessible entrance.
- No accessible rooms are located in a separate building from the main hotel.
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Accessible Room
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- The room number or room name viewed was 6.
- The width of the door is 82cm (2ft 8in).
- The height of the bed is 57cm (1ft 10in).
- The measurement between the bed base and floor is 17cm (0ft 7in).
- Light switches are within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- It is out of reach(higher than 10cm (0ft 4in) from floor).
- An adjoining room is not available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 92cm (3ft 0in) (3ft 0in).
- The door opens outwards.
- The door is light.
- The door is locked by a twist lock.
- The dimensions of the accessible ensuite are 152cm x 195cm (4ft 12in x 6ft 5in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 72cm (2ft 4in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- Wall mounted grab rails are available.
- As you face the toilet, the wall mounted grab rails are on both sides.
- The toilet seat is 45cm (1ft 6in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 73cm (2ft 5in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is not a functional emergency alarm in the ensuite.
- It is out of reach(higher than 10cm (0ft 4in) from floor).
- Disposal facilities are not available.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is a bath.
- The height of the side of the bath from floor level is 51cm (1ft 8in).
- The tap type is lever.
- There is a mixer tap.
- There is a shower over the bath.
- The shower head height is adjustable.
- The shower control type is lever.
- There are handrails available.
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Wheel In Shower
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- There is not a wheel in shower.
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Signage, colour contrast and lighting in accessible rooms
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- There is no additional signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is good.
- The colour contrast between the walls and floor is good.
- The colour contrast between the internal hotel room door and wall is fair.
- The colour contrast between the external ensuite door and wall is good.
- Lighting levels are medium.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is good.
- The colour contrast between the walls and floor in the ensuite is good.
- The colour contrast between the drop down rails and wall is poor.
- The colour contrast between the grab rails and wall is good.
- Lighting levels are medium.
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Auxiliary Aids - General
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- Some hotel rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) flashing alarms and vibrating pillows.
- Flashing fire alarms are in rooms.
- Vibrating fire alarms are In rooms.
- The hotel does not provide any other auxiliary aids for people with mobility impairments.
- The number of accessible rooms with baths is 6.
- The number of accessible rooms with wheel in showers is 0.
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Ground Floor Standard Rooms
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- There are standard rooms on the ground floor.
- There is level access to ground floor rooms.
- Adjoining rooms are not available.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are not available.
Restaurant Bar Internal
- The following information is for the cafe.
- Once inside, there is level access to the service.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 25m (27yd) from the main entrance.
- The distance between the floor and the lowest table is 61cm (2ft 0in).
- The distance between the floor and the highest table is 112cm (3ft 8in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is main meals.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Shared Toilet(s)
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- The unisex toilets are located just inside the cafe bar.
- Unisex toilets are 20m (22yd) from the main entrance.
- Inside the venue, there is level access to the unisex toilet.
- Lighting levels are medium.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 10m (32ft 10in) from the main entrance.
- The accessible toilet is located just inside the corridor opposite the reception desk.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 92cm (3ft 0in).
- The door is heavy.
- The dimensions of the accessible toilet are 159cm x 296cm (5ft 3in x 9ft 9in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 86cm (2ft 10in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is a functional emergency alarm available.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors in the accessible toilet.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The hand dryer is 104cm (3ft 5in) high.
- There is not a toilet roll holder.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is poor.
- The contrast between the drop down rails and wall is poor.
- The contrast between the walls and floor is fair.
- Lighting levels are bright.
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Comments
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- There is a similiar adapted toilet located just inside the Cafe Bar.
- Baby change facilities are located within the venue.
- The baby change facilities are located in the adapted toilet opposite reception.
- The height of the baby change table once extended is 88cm (2ft 10in).
Additional Info
- Staff do receive disability awareness / equality training.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.