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Feltham Station

Hounslow Road, High Street, Feltham, Middlesex, TW13 4BY

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Feltham.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.

Parking (Platform 1)

  • The venue does not have its own car park.

Parking (Plaftorm 2)

  • The venue does have its own car park.

Outside Access (Platform 1 Entrance)

  • This information is for the entrance located on Platform 1.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 135cm (4ft 5in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 97cm (3ft 2in) wide.
  • Comments View
    • The second set of doors are located beyond the ticket barriers.
    • There is an accessible ticket barrier which is 100cm wide.

Outside Access (Platform 2 Entrance)

  • This information is for the entrance located on Platform 2.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 175cm (5ft 9in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open (no doors).
  • Comments View
    • The second set of doors are located beyond the ticket barriers.
    • There is an accessible ticket barrier which is 100cm wide.

Level Change (Platform 2 Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • There are steps to access this area / service.
  • The steps are located leading up to the entrance.
  • There is / are 2 step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are shallow.
  • The steps do have handrails.
  • The handrails are on the left going up.

Reception (Ticket Office)

  • The reception desk is 7m (22ft 12in) from the Platform 1 entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Opening Times View
    • Monday 05:55 - 21:40.
    • Tuesday 05:55 - 21:40.
    • Wednesday 05:55 - 21:40.
    • Thursday 05:55 - 21:40.
    • Friday 05:55 - 21:40.
    • Saturday 06:25 - 21:40.
    • Sunday 07:10 - 21:40.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.
  • Customers cannot charge scooters or wheelchairs at the venue.

Lift (Platform 1)

  • There is a lift for public use.
  • The lift is located on Platform 1.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-Bridge.
  • The lift is 35m (38yd) from Platform 1 entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 108cm (3ft 7in).
  • The dimensions of the lift are 159cm x 178cm (5ft 3in x 5ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Lift (Plaftorm 2)

  • There is a lift for public use.
  • The lift is located on Platform 2.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-Bridge.
  • The lift is 35m (38yd) from Platform 2 entrance.
  • The clear door width is 108cm (3ft 7in).
  • The dimensions of the lift are 159cm x 178cm (5ft 3in x 5ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Train Station

  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located on Platform 1.
  • The ticket office is 5m (16ft 5in) from the Platform 1 entrance.
  • The train companies operating from within this station are South West Trains.
  • Shops and services within the station include Puccinos, Grab a Bite and a newsagents.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1-2.
    • Accessible toilets are located on the main station concourse.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by ramp / slope is / are 2.
  • Accessible toilets are 15m (16yd) from the Platform 1 entrance.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 15m (16yd) from the Platform 1 entrance.
    • The accessible toilet is located to the right of the entrance.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is light.
    • The dimensions of the accessible toilet are 172cm x 236cm (5ft 8in x 7ft 9in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 103cm (3ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • It is not a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The sink is 76cm (2ft 6in) high.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • Lighting levels are bright.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are not Text Relay aware.