You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Feltham.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.

You are on Parking (Platform 1). Skip to the next section.

Parking (Platform 1)

• The venue does not have its own car park.

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• Drop-off Point View
  • There is a designated drop off point.

You are on Parking (Plaftorm 2). Skip to the next section.

Parking (Plaftorm 2)

• The venue does have its own car park.

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• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Platform 1 Entrance). Skip to the next section.

Outside Access (Platform 1 Entrance)

• This information is for the entrance located on Platform 1.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 135cm (4ft 5in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 97cm (3ft 2in) wide.
• Comments View
  • The second set of doors are located beyond the ticket barriers.
  • There is an accessible ticket barrier which is 100cm wide.

You are on Outside Access (Platform 2 Entrance). Skip to the next section.

Outside Access (Platform 2 Entrance)

• This information is for the entrance located on Platform 2.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 175cm (5ft 9in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open (no doors).
• Comments View
  • The second set of doors are located beyond the ticket barriers.
  • There is an accessible ticket barrier which is 100cm wide.

You are on Level Change (Platform 2 Entrance). Skip to the next section.

Level Change (Platform 2 Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• There are steps to access this area / service.
• The steps are located leading up to the entrance.
• There is / are 2 step(s) to the area / service.
• The step(s) is/are clearly marked.
• The steps are shallow.
• The steps do have handrails.
• The handrails are on the left going up.

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• Comments View
  • The ramp overcomes the steps.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The reception desk is 7m (22ft 12in) from the Platform 1 entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk has a lowered section.
• Lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are bright.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Lift (Platform 1). Skip to the next section.

Lift (Platform 1)

• There is a lift for public use.
• The lift is located on Platform 1.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-Bridge.
• The lift is 35m (38yd) from Platform 1 entrance.
• Staff do need to be notified for use of the lift.
• The clear door width is 108cm (3ft 7in).
• The dimensions of the lift are 159cm x 178cm (5ft 3in x 5ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Lift (Plaftorm 2). Skip to the next section.

Lift (Plaftorm 2)

• There is a lift for public use.
• The lift is located on Platform 2.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-Bridge.
• The lift is 35m (38yd) from Platform 2 entrance.
• The clear door width is 108cm (3ft 7in).
• The dimensions of the lift are 159cm x 178cm (5ft 3in x 5ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Train Station. Skip to the next section.

Train Station

• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located on Platform 1.
• The ticket office is 5m (16ft 5in) from the Platform 1 entrance.
• The train companies operating from within this station are South West Trains.
• Shops and services within the station include Puccinos, Grab a Bite and a newsagents.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1-2.
  • Accessible toilets are located on the main station concourse.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-2.
• The platform(s) which has/have level access is / are 1.
• The platform(s) accessed by ramp / slope is / are 2.
• Accessible toilets are 15m (16yd) from the Platform 1 entrance.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 15m (16yd) from the Platform 1 entrance.
  • The accessible toilet is located to the right of the entrance.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is light.
  • The dimensions of the accessible toilet are 172cm x 236cm (5ft 8in x 7ft 9in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 103cm (3ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is a functional emergency alarm available.
  • It is not a push button style of alarm.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The sink is 76cm (2ft 6in) high.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located to the right of the entrance.
  • The female and male toilets are 17m (19yd) from the Platform 1 entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are bright.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not generally on duty.
• Staff are not Text Relay aware.