You are on Introduction. Skip to the next section.

Introduction

• Related link Osterley Park.
• Http://www.disabledgo.info/AccessGuide.asp?VenueID=223670&TownID=2192
• Related link Osterley Garden.
• Http://www.disabledgo.info/AccessGuide.asp?VenueID=223668&TownID=2192
• Related link Tea Rooms.
• Http://www.disabledgo.info/AccessGuide.asp?VenueID=223669&TownID=2192

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• Comments View
  • A volunteer buggy service from the car park to the House entrance is available, subject to availability of volunteers.
  • If you require more information on the access to the venue, please call 020 8232 5050.
  • .

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in Isleworth.
• The venue is not situated on a road which has a steep gradient.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Isleworth.
• The nearest underground station is Osterley.

You are on Opening Times. Skip to the next section.

Opening Times

• The venue has seasonal opening times and please contact the venue for details of opening times.

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• Comments View
  • Last entry to the House one hour before closing. Last entry to the Garden 30 mins before closing, or dusk if earlier.
  • Property closed 25 and 26 December.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is free for Blue Badge holders.
• The car park type is open air/surface.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are uneven surfaces.
• The car park surface is tarmac.

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• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.
• Comments View
  • The car park is over 200m from the venue.
  • There is a designated area in the car park for Blue Badge holders.There is a £7.00 for parking.

You are on Level Change (Front Stairs). Skip to the next section.

Level Change (Front Stairs)

• There are steps to access this area / service.
• The steps are located at the front of the house.
• There is / are 15+ step(s) to the area / service.
• The steps are not clearly marked.
• The steps are medium.
• The steps do not have handrails.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the side of the building.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are single width.
• The doors are heavy.
• The door opening is 121cm (3ft 12in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There are steps to access this area / service.
• The steps are located just after the entrance.
• There is / are 1 step(s) to the area / service.
• Lighting levels at the steps are medium.
• The steps are shallow.
• The steps do not have handrails.

You are on Inside Access. Skip to the next section.

Inside Access

• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• Lighting levels are varied.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1-2.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting level is bright.
• Other View
  • The services on the floors which are not accessible are the main exhibits.

You are on Museum. Skip to the next section.

Museum

• Exhibits cannot be audio described.
• Video tours are not available.
• Concessions are not available.
• There is a wheelchair to borrow.
• To borrow the wheelchair, ask a member of staff.

You are on Outside Access (Toilet Block Entrance). Skip to the next section.

Outside Access (Toilet Block Entrance)

• This information is for the entrance located in the grounds of the park, near the stable block.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are permanently held open.
• The door opening is 122cm (4ft 0in) wide.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 2m (2yd 7in) from the toilet block entrance.
  • This accessible toilet is located in the toilet block.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 97cm (3ft 2in).
  • The door is light.
  • The dimensions of the accessible toilet are 256cm x 278cm (8ft 5in x 9ft 1in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 149cm (4ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
• Position of Fixtures View
  • Wall-mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the toilet block.
  • The female and male toilets are approximately 2m (2yd 7in) from the toilet block entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the standard toilets.
  • The height of the baby change table once extended is 96cm (3ft 2in).

You are on Level Change (Toilet Block Entrance). Skip to the next section.

Level Change (Toilet Block Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading up to the entrance.
• The ramp/slope gradient is slight.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are available in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located within the grounds.
• A member of staff trained in BSL skills is not normally on duty.