You are on Introduction. Skip to the next section.

Introduction

• Related link Osterley Park.
• Https://www.accessable.co.uk/london-borough-of-hounslow/access-guides/osterley-park
• Related link Osterley Garden.
• Https://www.accessable.co.uk/london-borough-of-hounslow/access-guides/osterley-garden
• Related link Tea Rooms.
• Https://www.accessable.co.uk/london-borough-of-hounslow/access-guides/tea-rooms

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• Comments View
  • A volunteer buggy service from the car park to the House entrance is available, subject to availability of volunteers.
  • If you require more information on the access to the venue, please call 020 8232 5050.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in Isleworth.
• The venue is not situated on a road which has a steep gradient.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Isleworth.
• The nearest underground station is Osterley.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park type is open air/surface.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The car park is over 200m from the venue.
  • There is a designated area in the car park for Blue Badge holders.There is a £7.00 for parking.

You are on Level Change (Front Stairs). Skip to the next section.

Level Change (Front Stairs)

• There are steps to access this area / service.
• The steps are located at the front of the house.
• There is / are 15+ step(s) to the area / service.
• The steps are not clearly marked.
• The steps are medium.
• The steps do not have handrails.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the side of the building.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are single width.
• The doors are heavy.
• The door opening is 121cm (3ft 12in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There are steps to access this area / service.
• The steps are located just after the entrance.
• There is / are 1 step(s) to the area / service.
• Lighting levels at the steps are medium.
• The steps are shallow.
• The steps do not have handrails.

You are on Inside Access. Skip to the next section.

Inside Access

• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• Lighting levels are varied.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1-2.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting level is bright.
• Other View
  • The services on the floors which are not accessible are the main exhibits.

You are on Museum. Skip to the next section.

Museum

• Exhibits cannot be audio described.
• Video tours are not available.
• Concessions are not available.
• There is a wheelchair to borrow.
• To borrow the wheelchair, ask a member of staff.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the toilet block.
  • The female and male toilets are approximately 2m (2yd 7in) from the toilet block entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the standard toilets.
  • The height of the baby change table once extended is 96cm (3ft 2in).

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 2m (2yd 7in) from the toilet block entrance.
  • This accessible toilet is located in the toilet block.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 97cm (3ft 2in).
  • The door is light.
  • The dimensions of the accessible toilet are 256cm x 278cm (8ft 5in x 9ft 1in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 149cm (4ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
• Position of Fixtures View
  • Wall-mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Outside Access (Toilet Block Entrance). Skip to the next section.

Outside Access (Toilet Block Entrance)

• This information is for the entrance located in the grounds of the park, near the stable block.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are permanently held open.
• The door opening is 122cm (4ft 0in) wide.

You are on Level Change (Toilet Block Entrance). Skip to the next section.

Level Change (Toilet Block Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading up to the entrance.
• The ramp/slope gradient is slight.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are available in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located within the grounds.
• A member of staff trained in BSL skills is not normally on duty.