You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Syon Lane.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the store.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 300cm x 490cm (9ft 10in x 16ft 1in).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the Main Entrance.
  • The furthest Blue Badge bay is 40m (43yd 2ft) from the Main Entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does have a height restriction barrier.
  • The maximum height is 270cm (8ft 10in).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There is a pedestrian crossing between the car park and the Garden Centre, as shown in picture 5.
  • The bollards by the pedestrian crossing are 97cm high.
  • The minimum gap between the bollards is 120cm.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the store.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.

You are on Outside Access (Exit). Skip to the next section.

Outside Access (Exit)

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• Entrance View
  • This information is for the entrance located past the tills.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
• Comments View
  • This is an exit only. The automatic doors only open for people leaving the store.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • The Garden Centre has indoor and outdoor shopping areas.
  • Some of the outdoor areas are under cover, some are open-air.
  • There are automatic doors between the inside and outside shopping areas, as shown in picture 3.
  • These are double doors with an open width of 140cm.
  • The majority of the garden store has level access, with the exception of a mezzanine floor (accessible by stairs and lift), and a section of the shop floor is accessible by a ramp, as detailed in Level Change (Inside Shop).

You are on Level Change (Inside Shop). Skip to the next section.

Level Change (Inside Shop)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located near the rear of the shop.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

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• Comments View
  • Inside the shop there is one section reached by the ramp shown in picture 1.

You are on Counter (Sales Counters). Skip to the next section.

Counter (Sales Counters)

• The counter is 40m (43yd 2ft) from the main entrance.
• There is level access to the counter from the entrance.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 96cm (3ft 2in).
• There is a lowered section.
• The height of the lowered section of the counter is 80cm.
• There is not a hearing assistance system.
• Lighting levels are good.

You are on Lift (Mezzanine). Skip to the next section.

Lift (Mezzanine)

• There is a lift for public use.
• The lift is located at the back of the shop, beneath the mezzanine floor.
• The lift is a platform lift.
• The floors which are accessible by this lift are G and mezzanine.
• The lift is approximately 50m (54yd 2ft) from the Main Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 100cm x 120cm (3ft 3in x 3ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • There is a short, steep ramp to enter the lift, as shown in picture 2.

You are on Other Floors (Mezzanine). Skip to the next section.

Other Floors (Mezzanine)

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• Steps View
  • The floors which are accessible by stairs are G and mezzanine.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is not a landing.
  • The lighting levels are good.

You are on Outside Access (The Clocktower Café Main Entrance). Skip to the next section.

Outside Access (The Clocktower Café Main Entrance)

• This information is for the entrance located at the front of the Café.
• There is level access into the venue.
• The main door(s) open(s) both ways.
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 170cm (5ft 7in).

You are on Outside Access (The Clocktower Café Side Entrance). Skip to the next section.

Outside Access (The Clocktower Café Side Entrance)

• This information is for the entrance located at the side of the Café.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 85cm (2ft 9in).

You are on Restaurant Bar Internal (The Clocktower Café). Skip to the next section.

Restaurant Bar Internal (The Clocktower Café)

• Once inside, there is not level access to the service.
• Full table service is not available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 2m (2yd 7in) from the Café Entrance.
• The distance between the floor and the lowest table is 74cm (2ft 5in).
• The distance between the floor and the highest table is 74cm (2ft 5in).
• Menus are wall only.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is drinks and snacks.

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• Comments View
  • The floor is made of a mixture of small and large stone bricks and is uneven in places.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 100m (109yd 1ft) from the Main Entrance.
  • This accessible toilet is located ahead from the Main Entrance, then left past the Courtyard Restaurant.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • There are separate male and female Accessible Toilets in the same area.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 160cm x 200cm (5ft 3in x 6ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are clinical waste and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Comments View
  • The male and female Accessible Toilets are both left transfer.

You are on Level Change (Accessible Toilet). Skip to the next section.

Level Change (Accessible Toilet)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located between the courtyard and the Accessible Toilet.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• The ramp does not have handrails.

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• Comments View
  • Between the Main Entrance of the shop and the Accessible Toilet, there is an uneven, cobbled hump in the ground, as shown in the picture.
  • The ground here slopes steeply from both sides.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located ahead and to the left from the Main Entrance, in the Courtyard.
  • The female and male toilets are approximately 25m (27yd 1ft) from the Main Entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in one cubicle in each of the male and female toilets.
  • The height of the baby change table once extended is 93cm (3ft 1in).
  • Inside the venue, there is level access to the baby change facility.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.