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Syon Park Garden Centre

Syon Park, London Road, Brentford, Middlesex, TW8 8JG

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Access Guide

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Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Syon Lane.

Opening Hours

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located in front of the store.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 300cm x 490cm (9ft 10in x 16ft 1in).
    • The nearest Blue Badge bay is 20m (21yd 2ft) from the Main Entrance.
    • The furthest Blue Badge bay is 40m (43yd 2ft) from the Main Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does have a height restriction barrier.
    • The maximum height is 270cm (8ft 10in).
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • There is a pedestrian crossing between the car park and the Garden Centre, as shown in picture 5.
    • The bollards by the pedestrian crossing are 97cm high.
    • The minimum gap between the bollards is 120cm.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the store.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.

Outside Access (Exit)

  • Entrance View
    • This information is for the entrance located past the tills.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
  • Comments View
    • This is an exit only. The automatic doors only open for people leaving the store.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • The Garden Centre has indoor and outdoor shopping areas.
    • Some of the outdoor areas are under cover, some are open-air.
    • There are automatic doors between the inside and outside shopping areas, as shown in picture 3.
    • These are double doors with an open width of 140cm.
    • The majority of the garden store has level access, with the exception of a mezzanine floor (accessible by stairs and lift), and a section of the shop floor is accessible by a ramp, as detailed in Level Change (Inside Shop).

Level Change (Inside Shop)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located near the rear of the shop.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • Comments View
    • Inside the shop there is one section reached by the ramp shown in picture 1.

Counter (Sales Counters)

  • The counter is 40m (43yd 2ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 96cm (3ft 2in).
  • There is a lowered section.
  • The height of the lowered section of the counter is 80cm.
  • There is not a hearing assistance system.
  • Lighting levels are good.

Lift (Mezzanine)

  • There is a lift for public use.
  • The lift is located at the back of the shop, beneath the mezzanine floor.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are G and mezzanine.
  • The lift is approximately 50m (54yd 2ft) from the Main Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 100cm x 120cm (3ft 3in x 3ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.
  • Comments View
    • There is a short, steep ramp to enter the lift, as shown in picture 2.

Other Floors (Mezzanine)

  • Steps View
    • The floors which are accessible by stairs are G and mezzanine.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is not a landing.
    • The lighting levels are good.

Outside Access (The Clocktower Café Main Entrance)

  • This information is for the entrance located at the front of the Café.
  • There is level access into the venue.
  • The main door(s) open(s) both ways.
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 170cm (5ft 7in).

Outside Access (The Clocktower Café Side Entrance)

  • This information is for the entrance located at the side of the Café.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 85cm (2ft 9in).

Restaurant Bar Internal (The Clocktower Café)

  • Once inside, there is not level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the service counter.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 2m (2yd 7in) from the Café Entrance.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • The distance between the floor and the highest table is 74cm (2ft 5in).
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is drinks and snacks.
  • Comments View
    • The floor is made of a mixture of small and large stone bricks and is uneven in places.

Accessible Toilet (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 100m (109yd 1ft) from the Main Entrance.
    • This accessible toilet is located ahead from the Main Entrance, then left past the Courtyard Restaurant.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is not a shared toilet.
    • There are separate male and female Accessible Toilets in the same area.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 160cm x 200cm (5ft 3in x 6ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are clinical waste and waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Comments View
    • The male and female Accessible Toilets are both left transfer.

Level Change (Accessible Toilet)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located between the courtyard and the Accessible Toilet.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • The ramp does not have handrails.
  • Comments View
    • Between the Main Entrance of the shop and the Accessible Toilet, there is an uneven, cobbled hump in the ground, as shown in the picture.
    • The ground here slopes steeply from both sides.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located ahead and to the left from the Main Entrance, in the Courtyard.
    • The female and male toilets are approximately 25m (27yd 1ft) from the Main Entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels in the female and male toilets are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in one cubicle in each of the male and female toilets.
    • The height of the baby change table once extended is 93cm (3ft 1in).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.