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London Waterloo

Station Approach, London, SE1 8SW

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Access Guide

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COVID-19 Information

  • The information in this section was taken in September 2020.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are hand held.
  • Hand sanitisers are available inside the venue.
  • There are members of staff located around the station with hand held hand sanitisers for passengers to use.
    There are also fixed hand sanitisers available around the concourse which are 85cm high.
    There is also a fixed hand sanitiser in the station reception, which is 105cm high.
  • There is a one-way system in some places within the station.
  • There is clear signage inside to help with social distancing.
  • The signage is on information boards or on the floor.
    There is signage to remind passengers to wear a face covering at all times.
  • There are protective screens located between the self-service ticket machines.
  • There are restrictions on the number of people using the lift at a time. It is restricted to either one person, people from one household or people who need assistance plus a carer.
  • Toilets are available.

Summary

  • Station, Shops and Services View
    • London Waterloo is open Monday to Friday 04.30 to 01.05, Saturday 04.30 to 01.45 and Sunday 05.30 to 01.05.
    • Shops and services at this station include; shops, cafes, restaurants and bars.
    • This station has 24 platforms.
    • This train station has step free access to and from all platforms.
  • Getting Help and Assistance View
    • Passengers can get assistance from the station reception on Station Approach, the Railway Information Desk (opposite Platforms 12 and 13), one of the information points located around the concourse or from a member of staff located around the station.
    • Water bowls for assistance dogs are available.
    • The mobility aids available include wheelchairs.
    • To obtain mobility aids please contact a member of staff.
  • Rail Companies View
  • Toilets and Changing Facilities Available View
    • The following facilities are available here; a Changing Places facility, an accessible toilet, standard toilets and baby changing facilities.
    • There is not an assistance dog toilet or toileting area at the venue/nearby.

Arriving and Leaving

  • Access By Road View
    • London Waterloo is located in Central London, within the congestion charging zone.
      The station is located off Addington Street.
    • There are 3 Blue Badge drop off/pick up spaces located on Station Approach.
      There is a 20 minute time limit.
      There is a pay display car park at the rear of the station on Station Approach.
      There are no Blue Badge spaces in this car park.
  • Dropping Off View
    • There is a designated drop off point.
    • The drop-off point is located on Station Approach.
  • Bus Information View
  • Taxi Information View
    • There is a taxi rank at the station.
    • The taxi rank is located on Station Approach, next to the entrance.
    • The taxi rank is 3m (3yd 10in) from the Station Approach - Taxi Rank entrance.
  • Underground Information View
  • National Rail Station(s) Nearby View
    • Waterloo East Station is connected to Waterloo Station via a walkway to the upper balcony.
  • Cycle Information View
    • Free bicycle racks are located outside the station opposite exit 3.
      These are double decker racks designed to accommodate standard bicycles and they are in an outdoor uncovered location that has lighting and CCTV coverage.
      There are usually plenty of spaces available.
      You must return to your bicycle within two weeks of leaving it at Waterloo.
      Abandoned bicycles are periodically tagged for removal to maintain sufficient space in the racks.
      Removed bicycles are stored at the station for a further few weeks prior to disposal.
    • For more information please click here (opens new tab).

Drop-Off Point / Pick Up Point

  • There is a designated drop-off point.
  • Drop-Off Point View
    • The drop-off point is located on Station Approach.
    • The drop-off point is clearly marked.
    • There is/are 3 Blue Badge parking bay(s) within the drop-off area.
    • The dimensions of the designated Blue Badge parking bay(s) are 270cm x 600cm.
    • The route from the drop-off point is accessible to a wheelchair user with assistance.
    • Free parking for Blue Badge holders is for 20 minutes only.

Parking

  • The car park is located on Station Approach.
  • Parking View
    • The station entrances located along Station Approach are accessed from this car park.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is concrete.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is not a/are not Blue Badge parking bay(s) available.
  • Paying View
    • Parking charges apply for all users (including Blue Badge holders).
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment for parking charges is made over the phone and via an app/online.
    • To see the parking charges please click here (opens new tab).

Approach (Station Approach)

  • Approach View
    • The surface of the approach is concrete.
    • There is a long slight slope leading from the bottom of Station Approach up to the taxi rank.
      There is clear directional signage located along Station Approach.
      There are a series of bollards located along Station Approach, next to the station entrances.
      There are paths located either side of the road along Station Approach, where there are pedestrian crossing available.
      The entrances along Station Approach include - Victory Arch (stepped access), Station Approach Main Entrance (step-free access), Station Approach Taxi Rank Entrance (step-free access) and Station Approach Lower Marsh Entrance (step-free access).
      There are 3 Blue Badge drop off points located next to the main entrance which overcomes the slope along Station Approach.
      The taxi rank is located opposite the taxi rank entrance and overcomes the slope along Station Approach.
      There is a cycle rack storage area located on Station Approach opposite the main entrance.
      There are bus stops located along Station Approach.
      .
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 110cm.
    • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.

Accessible Toilet (Station Approach)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located along Station Approach, near to the Station Approach Main Entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is pictorial, written text and 'Not all Disabilities are Visible' signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is fair.
    • The door(s) open(s) outwards.
    • The door(s) may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 86cm.
    • The contrast between the internal door(s) and wall(s) is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 170cm x 290cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • The lighting is permanent.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm.
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 49cm.
    • The toilet seat contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 115cm.
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is lever.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 83cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm.
    • The contrast between the hand dryer and the wall is poor.
    • There is not a hand sanitiser.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 79cm.

Entrance (Station Reception)

  • Entrance View
    • This information is for the entrance located along Station Approach.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 105cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 120cm.

Reception (Station)

  • The reception point is located ahead as you enter.
  • The reception point is approximately 1m (3ft 3in) from the Station Reception entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is 111cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 74cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the reception point.
  • The type of flooring in the reception area is carpet and tiles.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is a mixture of seating with and without armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.

Station Entrance (Station Approach - Victory Arch)

  • This information is for the entrance located at the bottom of Station Approach.
  • Entrance View
    • It gives access to the main concourse.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Waterloo Station'.
    • There is stepped access at this entrance.
    • There is not a train departure screen at this entrance.
    • Clear directional signage is provided at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 155cm.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 15+ step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 13cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.

Station Entrance (Station Approach - Main Entrance)

  • This information is for the entrance located along Station Approach, at the top of the slope, next to the drop off point.
  • Entrance View
    • It gives access to the main concourse.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Waterloo Station'.
    • There is step-free access at this entrance.
    • There is a train departure screen at this entrance.
    • Clear directional signage is provided at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are no doors at this entrance.

Station Entrance (Station Approach - Taxi Rank)

  • This information is for the entrance located along Station Approach, at the top of the ramp next to the taxi rank.
  • Entrance View
    • It gives access to the main concourse.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Waterloo Station'.
    • There is step-free access at this entrance.
    • There is a train departure screen at this entrance.
    • Clear directional signage is provided at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are no doors at this entrance.

Station Entrance (Station Approach - Westminster Bridge Road)

  • This information is for the entrance located along Station Approach, at the rear of the station.
  • Entrance View
    • It gives access to the main concourse.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a train departure screen at this entrance.
    • Clear directional signage is provided at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There are no doors at this entrance.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 120cm.
    • The bollards do not contrast visually with the paving but have an identification band.
    • There is a slope with a very easy incline.
  • Ramp/Slope View
    • The ramp/slope is located just before the entrance.

Station Entrance (Tenison Way)

  • This information is for the entrance located off Tenison Way.
  • Entrance View
    • It gives access to the main concourse.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Waterloo Station'.
    • There is stepped access at this entrance.
    • There is not a train departure screen at this entrance.
    • Clear directional signage is provided at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are no doors at this entrance.
  • Step(s) View
    • The step(s) is/are located off Tenison Way, leading down to the subway.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a short walk along the subway leading to the escalators which take you up to the main concourse.
      There is a very slight slope along the subway.
  • Escalator(s) View
    • The escalator(s) is/are located leading up to the main concourse from the subway.
    • The escalators go both up and down.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.

Station Entrance (Southbank)

  • This information is for the entrance located off York Road and Southbank Place.
  • Entrance View
    • It gives access to the main concourse.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Waterloo Station'.
    • There is stepped access at this entrance.
    • There is not a train departure screen at this entrance.
    • Clear directional signage is provided at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There are no doors at this entrance.
  • Step(s) View
    • The step(s) is/are located off York Road (2 Sets) and off Southbank Place (1 Set).
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.

Station Entrance (Waterloo Road - Ramp and/or Steps)

  • This information is for the entrance located off Waterloo Road.
  • Entrance View
    • It gives access to the main concourse.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Welcome to Waterloo Station'.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a train departure screen at this entrance.
    • Clear directional signage is provided at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 170cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 170cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 120cm.
    • The bollards do not contrast visually with the paving but have an identification band.
    • There are three sets of automatic doors, one at the base of the ramp, one at the base of the steps and one at the top of the ramp/to the right of the top of the steps.
  • Ramp/Slope View
    • The ramp/slope is located just beyond the automatic doors to the ramp.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The lighting levels at the ramp/slope are moderate to good.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located ahead after the automatic doors to the steps.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Station Entrance (Waterloo Road - Ramp Only)

  • This information is for the entrance located off Waterloo Road.
  • Entrance View
    • It gives access to the Waterloo Road concourse.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Welcome to Waterloo Station'.
    • There is ramped/sloped access at this entrance.
    • There is a train departure screen at this entrance.
    • Clear directional signage is provided at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There are no doors at this entrance.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 120cm.
    • The bollards do not contrast visually with the paving but have an identification band.
  • Ramp/Slope View
    • The ramp/slope is located just beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.

Concourse (Waterloo Road)

  • Access View
    • There is step-free access to the concourse from the Waterloo Road entrances.
    • There is step-free access to the concourse, via lift, from the main concourse.
    • There is level access throughout this concourse area.
  • Maps and Signage View
    • There are digital display(s) for train times and service update boards in this concourse area.
    • Wayfinding signage in this concourse area includes; directional to lifts, directional to exits, directional to underground station, directional to toilet facilities and directional to ATM's.
    • Wayfinding signage is positioned; overhead.
  • Other Features and Facilities View
    • The services on this concourse include; cafés and restaurants.
    • A member of staff is available to provide assistance.
    • ATM machines are located ahead as you enter from the Waterloo Road - Ramp Only entrance.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 85cm.
    • Announcements in this concourse area are audio and visual.
    • The main train departure screens are located ahead as you enter the concourse area.
    • The type of flooring in this area is tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The colour contrast between the walls and floor in this concourse area is fair.
    • The lighting levels are moderate to good.

Access From (Waterloo Road Concourse to Main Concourse)

  • Escalator(s) View
    • The escalator(s) is/are located at the rear of the concourse area.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are Waterloo Road Entrance / Concourse to Main Concourse / Platforms.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are moderate to good.
  • Lift View
    • There is a lift for public use.
    • The lift is located at the rear of the concourse.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are Waterloo Road Entrance / Concourse to Main Concourse / Platforms.
    • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do not contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is poor.
    • The colour contrast between the external lift control plate and the wall is good.
    • The clear door width of the lift is 105cm (3ft 5in).
    • The dimensions of the lift are 180cm x 175cm (5ft 11in x 5ft 9in).
    • There are no separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • There is a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is not a hearing loop system.
    • The lift does not have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are moderate to good.

Concourse (Main Concourse)

  • Access View
    • There is step-free access to the concourse from all entrances.
    • There is step-free access to the concourse from Platforms 1-19.
    • There is ramped/sloped access to the concourse from Platforms 20-24.
    • There is level access throughout this concourse area.
  • Maps and Signage View
    • There are station maps, service update screens and digital display(s) for train times in this concourse area.
    • Wayfinding signage in this concourse area includes; directional to lifts, directional to exits, directional to ticket office, directional to underground station, directional to platforms, directional to self-service ticket machines, directional to toilet facilities and destinations by platform number.
    • Wayfinding signage is positioned; overhead, on walls, on floors, on posts and on boards.
  • Seating Area(s) View
    • The seating area is located throughout the main concourse area, at regular intervals.
    • There is step-free access to the seating area.
    • There is sufficient space for a wheelchair user to use the seating area.
    • There is space for an assistance dog to rest within the seating area.
    • There is are; fixed seats with armrests.
    • The height of the seating is 47cm.
    • The width of the majority of seats is 50cm.
  • Other Features and Facilities View
    • The services on this concourse include; shops, restaurants and cafés.
    • A member of staff is available to provide assistance.
    • There are staffed information help points located around the station.
    • ATM machines are located opposite Platforms 1/2 and Platforms 12/13.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 85cm.
    • There are members of staff located around the station with hand sanitiser spray.
    • Announcements in this concourse area are audio and visual.
    • The main train departure screens are located above the ticket barriers to Platforms 1-6, 11-12 and 14-18.
    • The type of flooring in this area is tiles.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The colour contrast between the walls and floor in this concourse area is fair.
    • The lighting levels are moderate to good.

Counter (Rail Information and Mobility Assistance Point - Under the Clock)

  • Counter View
    • The counter is located opposite Platforms 11 and 12.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the counter are good.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 85cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
  • Comments View
    • The information point is open -
    • Monday to Thursday 06.45 - 22.00.
    • Friday and Saturday 06.45 - 22.30.
    • Sunday 08.00 - 22.00.

Self-Service Ticket Machines

  • Self-service ticket machines are available.
  • Self-service ticket machines are located opposite Platforms 6/7, 10/11, 13/14 and next to the entrance from Waterloo East.
  • The self-service ticket machines are clearly signposted.
  • There is a clear unobstructed route to the ticket machines.
  • During busy periods there is a snake queuing system in place.
  • The height range for the ticket machine controls and touch screen is 76cm to 120cm from floor level.
  • There is a level turning space (minimum 185cm x 210cm) in front of the self-service ticket machine(s).
  • Self-service ticket machines do not have a physical button to summon assistance if required.

Ticket Office

  • The ticket office counter is located opposite Platforms 15, 16 and 17.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • Counter View
    • There is a snake queuing system to the main ticket counters, with separate access to the lowered counters.
    • The counter is clearly signed.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is 100cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The flooring in this area consists of tiles.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.

Accessible Toilet (Main Concourse)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located opposite Platforms 19 and 20.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is pictorial, written text and 'Not all Disabilities are Visible' signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is good.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 86cm.
    • The contrast between the internal door(s) and wall(s) is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 145cm x 186cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • The lighting is permanent.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm.
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 115cm.
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 87cm.
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser can be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.
    • There is not a hand sanitiser.

Step(s) (Parent and Baby Room - Main Concourse)

  • There is a/are step(s) located in front of the parent and baby room.
  • The step(s) is/are used to access the parent and baby room.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are moderate to good.

Parent and Baby Room (Main Concourse)

  • The parent and baby room is located opposite Platforms 19 and 20.
  • There is stepped access to the parent and baby room.
  • A key is required for the parent and baby room.
  • The key can be obtained from a member of staff.
  • There is pictorial signage on or near the parent and baby room door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 85cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby changing table is not height adjustable.
  • The height of the baby changing table once extended is 105cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 84cm.
  • The wash basin tap type is lever.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.
  • The lighting is permanent.
  • There is not a hand sanitiser.

Step(s) (Main Concourse Standard Toilets)

  • There is a/are step(s) located at the entrance to the toilets.
  • The step(s) is/are used to access the standard toilets.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Standard Toilet(s) (Main Concourse)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located opposite Platforms 19 and 20.
    • There is stepped access to the toilet(s).
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 82cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
    • The lighting is permanent.
    • There is not a hand sanitiser.

Access To (Upper Balcony and Waterloo East)

  • Description View
    • The upper balcony contains a number of bars and restaurants. The upper balcony also provides access to Waterloo East. This section describes the access between the main concourse and upper balcony.
  • Stairs View
    • There are 15+ steps.
    • The steps are clearly marked.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels at the steps are moderate to good.
  • Escalator(s) View
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are the main concourse to upper balcony and Waterloo East.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
  • Lift View
    • There is a lift for public use.
    • The lift is located opposite Platforms 10 and 11.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are the main concourse to upper balcony and Waterloo East.
    • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is poor.
    • The colour contrast between the external lift control plate and the wall is poor.
    • The clear door width of the lift is 140cm (4ft 7in).
    • The dimensions of the lift are 180cm x 330cm (5ft 11in x 10ft 10in).
    • There are no separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • There is a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is a hearing loop system.
    • The lift does have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are moderate to good.

Ticket Barriers (Waterloo East)

  • The width of the standard barriers is 60cm.
  • The ticket slot heights for the standard barriers are 90cm (insert ticket) and 105cm (remove ticket).
  • The Oyster card reader height is 100cm for the standard barriers.
  • The width of the wider access barriers is 85cm.
  • The barriers have ramped thresholds.
  • The ticket slot heights for the wider access barriers are 90cm (insert ticket) and 105cm (remove ticket).
  • The Oyster card reader height is 100cm for the wider access barriers.
  • Staff are available to provide assistance at the barriers.

Station Entrance (Waterloo East Upper Balcony)

  • This information is for the entrance located at the end of the walkway from Waterloo East, just beyond the ticket barriers.
  • Entrance View
    • It gives access to the upper concourse.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Welcome to Waterloo Station'.
    • There is step-free access at this entrance.
    • There is not a train departure screen at this entrance.
    • Clear directional signage is provided at this entrance.
    • There are no doors at this entrance.
    • There is a slope with a very easy incline.
  • Ramp/Slope View
    • The ramp/slope is located just before the entrance.

Concourse (Upper Balcony)

  • Access View
    • There is step-free access to the concourse, via lift, from the main concourse.
    • There is step-free access to the concourse from Waterloo East.
    • There is level access throughout this concourse area.
  • Maps and Signage View
    • Wayfinding signage in this concourse area includes; directional to lifts, directional to exits, directional to platforms and directional to toilet facilities.
    • Wayfinding signage is positioned; on posts.
  • Seating Area(s) View
    • The seating area is located along the concourse.
    • There is step-free access to the seating area.
    • There is sufficient space for a wheelchair user to use the seating area.
    • There is space for an assistance dog to rest within the seating area.
    • There is are; bench seats with table attachments at the end and fixed table attachments.
    • The height of the seating is 47cm.
    • The width of the majority of seats is 85cm.
    • The fixed tables are 73cm high.
  • Other Features and Facilities View
    • The services on this concourse include; bars and restaurants.
    • A member of staff is available to provide assistance.
    • The type of flooring in this area is tiles.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The colour contrast between the walls and floor in this concourse area is fair.
    • The lighting levels are moderate to good.

Access To (Lower Concourse Area)

  • Description View
    • There is an additional seating area, changing places, accessible toilet, standard and parent & baby room located on the lower concourse.
  • Ramp/Slope View
    • There is a long very slight ramp leading from the main concourse to the Platform 20-24 seating area, ticket barriers to the platforms and lifts down to the lower concourse and underground.
    • There is a/are handrail(s) at the ramp.
  • Stairs View
    • One set of steps is located off the main concourse next to Platform 19 and one set of steps is located from the Platform 20-24 seating area.
    • There are 15+ steps.
    • The steps are not clearly marked.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels at the steps are moderate to good.
  • Lift View
    • There is a lift for public use.
    • The lift is located just off the Platform 20-24 seating area.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are the Underground Corridor - Lower Concourse - Main Concourse / Platform 20-24 Seating Area.
    • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is poor.
    • The colour contrast between the external lift control plate and the wall is poor.
    • The clear door width of the lift is 120cm (3ft 11in).
    • The dimensions of the lift are 175cm x 225cm (5ft 9in x 7ft 5in).
    • There are separate entry and exit doors in the lift.
    • There is a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is a hearing loop system.
    • The lift does have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are moderate to good.

Concourse (Lower Concourse)

  • Access View
    • There is step-free access to the concourse, via lift, from the main concourse.
  • Maps and Signage View
    • There are station maps and digital display(s) for train times in this concourse area.
    • Wayfinding signage in this concourse area includes; directional to lifts, directional to platforms and directional to toilet facilities.
    • Wayfinding signage is positioned; on posts.
  • Seating Area(s) View
    • The seating area is located throughout the lower concourse area.
    • There is step-free access to the seating area.
    • There is sufficient space for a wheelchair user to use the seating area.
    • There is space for an assistance dog to rest within the seating area.
    • There is are; fixed rows of individual seats with armrests.
    • The height of the seating is 47cm.
    • The width of the majority of seats is 85cm.
  • Other Features and Facilities View
    • A member of staff is available to provide assistance.
    • Announcements in this concourse area are audio and visual.
    • The main train departure screens are located near to the lower concourse Platforms 20-24 ticket barriers.
    • The type of flooring in this area is tiles.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The colour contrast between the walls and floor in this concourse area is fair.
    • The lighting levels are moderate to good.

Ramp(s) or Slope(s) (Lower Concourse - Toilets, Parent & Baby Room and Changing Places)

  • There is a ramp/slope located to the left of the lower concourse seating area.
  • The ramp/slope is used to access the lower concourse toilets, parent & baby room and changing places.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The lighting levels at the ramp/slope are moderate to good.

Accessible Toilet (Lower Concourse Area)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located on the lower concourse, along the toilet corridor.
    • There is ramped/sloped access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written text and side for transfer signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is good.
    • The door(s) open(s) outwards.
    • The door(s) may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 100cm.
    • The contrast between the internal door(s) and wall(s) is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is poor.
  • Toilet Features View
    • The dimensions of the accessible toilet are 230cm x 230cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • The lighting is permanent.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 160cm.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are not available in the toilet.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 105cm and 180cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 47cm.
    • The toilet seat contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 95cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The contrast between the towel dispenser and the wall is good.
    • There is a hand dryer.
    • The hand dryer requires hands to be inserted into the top.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.
    • There is not a hand sanitiser.
  • Comments View
    • There is a third coot hook 140cm high.
    • There is a similar accessible toilet available with the lateral transfer space on the left.

Standard Toilet(s) (Lower Concourse Area)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located on the lower concourse, along the toilet corridor.
    • There is ramped/sloped access to the toilet(s).
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • There are vertical wall mounted rails on both sides of the toilet.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.
    • The lighting is permanent.
    • There is not a hand sanitiser.

Changing Places (Lower Concourse Area)

  • The facility is located on the lower concourse, along the toilet corridor.
  • The facility is in addition to standard and accessible toilets.
  • There is ramped/sloped access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door(s) open(s) outwards.
  • The door(s) may be difficult to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door opening is 115cm.
  • The dimensions of the facility are 300cm x 405cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet is peninsular.
    • The transfer space on the right as you face the toilet is 95cm.
    • The transfer space on the left as you face the toilet is 77cm.
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet there are vertical grab rails on both sides.
    • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 47cm.
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The toilet has a cistern.
    • The toilet seat contrast is poor.
    • There is an emergency pull cord alarm for the toilet.
    • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 180cm.
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is a shower unit with a detachable shower head.
    • The shower head is height adjustable.
    • The adjustable shower head can be placed between 105cm and 185cm when mounted.
    • There is no seat for the shower.
    • There is not a vertical grab rail for the shower.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The contrast between the wash basin grab rail(s) and wall is good.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is not at the recommended height of 80cm-100cm.
    • The height of the wall fixed soap dispenser is 110cm.
    • Wide tear off paper roll is not available.
    • There is a hand dryer.
    • The hand dryer requires hands to be inserted into the top.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • There is a towel dispenser.
    • The towel dispenser is at the recommended height of 80cm-100cm.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is an emergency pull cord alarm for the facility.
    • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
    • There is a/are coat hook(s).
    • The coat hooks are 105cm and 180cm from the floor.
    • There is not a hand sanitiser.
    • There is not a red flashing fire alarm beacon within the toilet.
    • The lighting levels are moderate to good.
    • The lighting is permanent.
  • Comments View
    • There is a third coat hook 140cm high.

Parent and Baby Room (Lower Concourse)

  • The parent and baby room is located on the lower concourse, along the toilet corridor.
  • There is ramped/sloped access to the parent and baby room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The signage says 'Babycare'.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 100cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby changing table is not height adjustable.
  • The height of the baby changing table once extended is 85cm.
  • There are not disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 85cm.
  • The wash basin tap type is sensor.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.
  • The lighting is permanent.
  • There is not a hand sanitiser.

Ticket Barriers (Platforms 1-24)

  • The width of the standard barriers is 60cm.
  • The ticket slot heights for the standard barriers are 90cm (insert ticket) and 105cm (remove ticket).
  • The Oyster card reader height is 100cm for the standard barriers.
  • The barcode scanner height is 80cm for the standard barriers.
  • The width of the wider access barriers is 85cm.
  • The barriers have ramped thresholds.
  • The ticket slot heights for the wider access barriers are 90cm (insert ticket) and 105cm (remove ticket).
  • The Oyster card reader height is 100cm for the wider access barriers.
  • The barcode scanner height is 80cm for the wider barriers.
  • Staff are available to provide assistance at the barriers.

Platform(s) (1-19)

  • Access to Platform(s) View
    • There is step-free access to the platform(s) from the concourse.
  • Platform Information View
    • The platform is flat throughout its length.
    • There are not raised areas which are flush with train doors for level access boarding and alighting.
    • There are tactile markings along the platform edge, throughout its length.
    • The edge of the platform is clearly marked.
    • There are digital display(s) for train times on this platform.
    • Signage on this platform includes; directional to way out and directional to underground station.
    • Announcements on this platform are audio and visual.
    • A member of staff is available to provide assistance.
    • There is fixed bench seating with armrests on this platform.
    • The height of the seating is 48cm.
    • The width of the majority of seats is 50cm.
    • The colour contrast for the seating is poor.
    • There are no toilet facilities on the platform(s).
    • Lighting levels are moderate to good.
  • Access from the Platform(s) View
    • There is step-free access from the platform(s) to the concourse.
    • There is step-free access from the platform(s) to the exits.
    • There is ramped/sloped access from the platform(s) to Platforms 20-24.

Access From (Lower Concourse Seating Area to Platforms 20-24)

  • Ramp/Slope View
    • The ramp is located along the walkway leading to the ticket barriers and lifts up to Platforms 20-24.
    • The gradient of the ramp/slope is slight.
    • There is not a/are not handrail(s) at the ramp.
  • Lift View
    • There is a lift for public use.
    • The lift is located just beyond the ticket barriers.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are the ticket barriers to platform.
    • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is poor.
    • The colour contrast between the external lift control plate and the wall is poor.
    • The clear door width of the lift is 130cm (4ft 3in).
    • The dimensions of the lift are 180cm x 200cm (5ft 11in x 6ft 7in).
    • There are no separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • There is a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is a hearing loop system.
    • The lift does have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are good.
    • There is a/are similar lift(s) available.
  • Comments View
    • There are two other similar lifts to access the platforms.

Ramp(s) or Slope(s) (Main Concourse to Platform 20-24 Seating Area, Ticket Barriers and Platforms)

  • There is a ramp/slope located off the main concourse.
  • The ramp/slope is used to access the Platform 20-24 seating area, ticket barriers and platform.
  • The ramp/slope has resting areas.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails are easy to grip.
  • The lighting levels at the ramp/slope are moderate to good.

Platform(s) (20-24)

  • Access to Platform(s) View
    • There is ramped/sloped access to the platform(s) from the main concourse.
    • There is ramped/sloped and lift access to the platform(s) from the lower concourse.
  • Platform Information View
    • The platform is flat throughout its length.
    • There are not raised areas which are flush with train doors for level access boarding and alighting.
    • There are tactile markings along the platform edge, throughout its length.
    • The edge of the platform is clearly marked.
    • There are digital display(s) for train times on this platform.
    • Signage on this platform includes; directional to other platforms.
    • Announcements on this platform are audio and visual.
    • A member of staff is available to provide assistance.
    • The help point is fitted with a hearing loop system.
    • The height of the buttons at the help point(s) are; 120cm (emergency) and 130cm (information).
    • There is no seating on this platform.
    • There are no toilet facilities on the platform(s).
    • Lighting levels are moderate to good.
  • Access from the Platform(s) View
    • There is ramped/sloped or stepped access from the platform(s) to the concourse.
    • There is ramped/sloped access from the platform(s) to the exits.
    • There is ramped/sloped access from the platform(s) to Platforms 1-19.

Ramp(s)/Slope(s) and Step(s) (Platforms 19-20)

  • Ramp/Slope View
    • There is a ramp/slope located between Platforms 19 and 20.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The lighting levels at the ramp/slope are moderate to good.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located between Platforms 19 and 20.
    • There is/are 6-7 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • The lighting levels at the step(s) are moderate to good.
  • Comments View
    • On one set of steps the handrails extend horizontally beyond the first and last steps.

Stations Exits

  • After arriving at London Waterloo there is clear directional signage from the platforms to the exits from the station.
  • There is clear signage at each exit.
  • Exit 1 - provides step-free access onto Station Approach near the taxi rank.
  • Exit 2 - provides step-free access onto Station Approach. The taxi rank is located next to this exit. Exit 2 also provides step-free access via lift to Waterloo Road.
  • Exit 3 - provides step-free access onto Station Approach. The bus stops, pick up/drop off point and taxi rank are near to the exit.
  • Exit 4 - provides stepped access to Tennison Way which can be overcome by using Exit 3 and following the path on Station Approach.
  • Exit 5 - provides stepped access to Station Approach which can be overcome by using Exit 3 and following the path on Station Approach.
  • Exit 6 - provides stepped access to York Road and Southbank Place which can be overcome by using Exit 3 and following the path on Station Approach.
  • Exit 7 - provides access to the underground. There is directional signage from the platforms to the access points to the underground. There is stepped, escalator or lift access depending on the underground line.