You are on Introduction. Skip to the next section.

Introduction

• Related link London Waterloo Station.
• Https://www.accessable.co.uk/london-waterloo/access-guides/london-waterloo-station

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• Comments View
  • This station has three entrances.
  • The entrance from within Waterloo Station is the only step-free route.
  • Please see the guide for details.
  • The entrances from Sandell Street and within Southwark underground station are by steps only.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Waterloo.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located on Sandell Street.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • On-street parking is limited to 30 minutes.

You are on Outside Access (Waterloo East Station Entrance). Skip to the next section.

Outside Access (Waterloo East Station Entrance)

• This information is for the entrance located on the Balcony.
• There is not level access into the venue.
• There are no doors at this entrance.
• The door opening is 290cm (9ft 6in) wide.

You are on Level Change (Waterloo East Station Entrance). Skip to the next section.

Level Change (Waterloo East Station Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located just beyond the entrance towards the ticket barriers.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.

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• Comments View
  • This entrance gives access to Waterloo East Station from Waterloo Station.

You are on Outside Access (Sandell Street - Waterloo Road). Skip to the next section.

Outside Access (Sandell Street - Waterloo Road)

• This information is for the entrance located on Sandell Street.
• There is not level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 138cm (4ft 6in).

You are on Level Change (Sandell Street - Waterloo Road). Skip to the next section.

Level Change (Sandell Street - Waterloo Road)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of and immediately beyond the entrance.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • There are ticket machines and barriers at top of stairs (photographs 4 and 5).

You are on Level Change (link from Waterloo Station / Sandell Street entrances). Skip to the next section.

Level Change (link from Waterloo Station / Sandell Street entrances)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located at several points along the link bridge.
• The ramp/slope is permanent.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Outside Access (Access from Southwark Underground Station). Skip to the next section.

Outside Access (Access from Southwark Underground Station)

• This information is for the entrance located in Southwark Underground Station.
• There is not level access into the venue.

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• Comments View
  • Access to this level through the underground station is by steps/escalators only.
  • This entrance is below the level of the Waterloo East platforms.
  • There are automatic ticket barriers, including 100cm wide barriers.

You are on Level Change (Access from Southwark Underground Station). Skip to the next section.

Level Change (Access from Southwark Underground Station)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located after the ticket barriers, into Waterloo East from Southwark Underground Station.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • The stairs to platform D have an additional 2 steps down onto the platform at the top (photographs 1, 2 and 3).
  • There is an underpass to reach the stairs to platforms B-C and platform A (photographs 4 and 5).

You are on Reception (Information Point). Skip to the next section.

Reception (Information Point)

• The desk/counter is 120m (131yd 8in) from the Waterloo Station entrance.
• There is not level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • This information point is open during train running hours. The lowered counter to the right of the booth is not in use.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 10 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 120m (131yd 8in) from the Waterloo Station entrance.
• This office is located on the link bridge from Waterloo East / Sandell Street.
• There is not a ticket office.
• The train companies that operate within this station include:.
• Please click here for access information for Southeastern Railway.
• There is not a taxi rank at the station.
• Not all key concourse shops and services have level access.
• There are 4 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are A-B-C-D.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are A-B-C-D.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 0.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) B-C.
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, please use a call point.
• Comments View
  • There is no ticket office within Waterloo East Station. There is a ticket office and ticket machines on the main concourse of Waterloo Station.
  • There is a waiting room with level access and automatic doors operated by push button on platform B-C. There are some seats with armrests in the waiting room. There are no audio or visual announcements in the waiting room.
  • There are seats with armrests in covered areas on the other platforms. There are push-button help points with hearing loops on all platforms.

You are on Level Change (Link Bridge to Platforms). Skip to the next section.

Level Change (Link Bridge to Platforms)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located from the link bridge down to platforms A, B-C and D.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

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• Comments View
  • These are long ramps, without intermediate resting places. They are likely to be very challenging to wheelchair users without assistance.

You are on Eating and Drinking (Starbucks Coffee). Skip to the next section.

Eating and Drinking (Starbucks Coffee)

• The following information is for the cafe.
• The cafe is located on platform B-C.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• All tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 1m (3ft 3in) from the cafe entrance.
• The standard height for tables is 98cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are not clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is drinks and snacks.

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• Comments View
  • There is level access at the entrance to the cafe. The entrance door is 90cm wide and opens away from you (push).

You are on Eating and Drinking (Aromas Cafe). Skip to the next section.

Eating and Drinking (Aromas Cafe)

• The following information is for the cafe.
• The cafe is located on platform A.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 1m (3ft 3in) from the cafe entrance.
• The distance between the floor and the lowest table is 68cm (2ft 3in).
• The distance between the floor and the highest table is 109cm (3ft 7in).
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There is level access at the entrance with no doors.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is written text, tactile, pictorial and Braille signage on or near the toilet door.
  • This accessible toilet is approximately 200m (218yd 2ft) from the Waterloo Station entrance.
  • This accessible toilet is located in the centre of platform B-C.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 210cm x 290cm (6ft 11in x 9ft 6in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 140cm (4ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 95cm (3ft 1in).
• Comments View
  • The shelf below the mirror was broken at the time of the survey (March 2016).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on platform B-C.
  • The female toilet(s) is/are approximately 200m (218yd 2ft) from the Waterloo Station entrance.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on platform B-C.
  • The male toilet(s) is/are 200m (218yd 2ft) from the Waterloo Station Entrance.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the standard female toilets.
  • The height of the baby change table once extended is 95cm (3ft 1in).
• Comments View
  • At the time of the survey (March 2016), the standard male toilets were closed for refurbishment.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.