You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a swimming pool and fitness suite.
• Related link West Norwood Customer Centre.
• Http://www.disabledgo.com/access-guide/london-borough-of-lambeth/west-norwood-customer-centre
• Related link Knights Hill Surgery.
• Http://www.disabledgo.com/access-guide/london-borough-of-lambeth/knights-hill-surgery

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is West Norwood.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 06:30 - 22:00.
• Tuesday 06:30 - 22:00.
• Wednesday 06:30 - 22:00.
• Thursday 06:30 - 22:00.
• Friday 06:30 - 22:00.
• Saturday 08:00 - 18:00.
• Sunday 08:00 - 18:00.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 5 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 370cm x 600cm (12ft 2in x 19ft 8in).
  • The nearest designated bay is 8m (8yd 2ft) from the main entrance.
  • The furthest designated bay is 20m (21yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is block paving.
  • The patron does have to cross a road.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Drop off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located in front of the venue.
• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The main door(s) open automatically.
• The door(s) is / are double.
• The doors are double width.
• The width of the door opening is 195cm (6ft 5in).
• The door opening is 205cm (6ft 9in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) open automatically.
  • The door(s) is / are double.
  • The doors are double width.
  • The width of the door opening is 175cm (5ft 9in).
  • The door opening is 175cm (5ft 9in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located on the path leading to the entrance.
• The ramp/slope is moderate.

You are on Reception. Skip to the next section.

Reception

• The desk is 7m (7yd 1ft) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is high (110cm+).
• The desk has a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a portable loop.

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• Comments View
  • There is a gate with a width of 88cm and a turnstile with a width of 55cm to the right of the reception to access the Leisure Centre facilities.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is a wet side chair available.
• There is a hoist for wheelchair users to access the water.
• The hoist is manual.
• There are steps into the swimming pool.
• There are 5 steps.
• The steps do have handrails.
• The handrails are on both sides.
• There is not a ladder type entrance into the water.

You are on Lift (Pool). Skip to the next section.

Lift (Pool)

• There is a lift for public use.
• The lift is located at the side of the pool.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• The lift is 23m (25yd 6in) from the reception.
• Staff do need to be notified for use of the lift.
• The clear door width is 124cm (4ft 1in).
• The dimensions of the lift are 124cm x 140cm (4ft 1in x 4ft 7in).
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is medium.

You are on Standard Changing Room (Pool). Skip to the next section.

Standard Changing Room (Pool)

• There are standard changing rooms available.
• The standard changing room is 17m (18yd 1ft) from the main entrance.
• The standard changing room is 10m (10yd 2ft) from the reception desk.
• The standard changing room is 15m (16yd 1ft) from the swimming pool.
• The standard changing rooms are located to your left on entrance behind reception.
• There is level access to the standard changing rooms.
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

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• Comments View
  • There are separate male and female changing rooms as well as two group changing rooms.
  • There is a baby change available in the male and female changing roooms.
  • There are similar changing rooms on the first floor.

You are on Accessible Shower (Standard Changing Rooms). Skip to the next section.

Accessible Shower (Standard Changing Rooms)

• Accessible shower facilities are available.
• The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
• The height of the seat is 58cm (1ft 11in).
• Other facilities available are drop down rails.
• There is level access to the services from the shower facilities.

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• Comments View
  • The shower is located in the standard changing rooms on the ground floor.

You are on Accessible Changing Room (Pool). Skip to the next section.

Accessible Changing Room (Pool)

• There are accessible changing rooms available.
• The accessible changing room is located off the main corridor.
• The facility is 25m (27yd 1ft) from the reception desk.
• The door opens outwards.
• The width of the door is 100cm (3ft 3in).
• The door is locked by a locking handle.
• The dimensions of the accessible changing room are 237cm x 285cm (7ft 9in x 9ft 4in).
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 90cm (2ft 11in).
• There is a dropdown rail on the transfer side.
• There is not a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 48cm (1ft 7in) above floor level.
• There is a sink.
• The sink can be reached from seated on the toilet.
• The height of the sink is 72cm (2ft 4in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The emergency alarm is fully functional.
• There is not a locker within the accessible changing room.
• There is a changing bench.
• The facility changing bench is wall mounted.
• The facility changing bench height is fixed.
• The length of the bench is 101cm (3ft 4in).
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
• The height of the seat is 58cm (1ft 11in).

You are on Changing Places (Pool). Skip to the next section.

Changing Places (Pool)

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• Location and access View
  • The facility is located next to the pool.
  • The facility is 22m (24yd 2in) from the Reception.
  • There is level access to the facility.
• Dimensions and features View
  • You do not need a key for the facility.
  • The door opens outwards.
  • The width of the door is 100cm (3ft 3in).
  • The dimensions of the facility are 325cm x 210cm (10ft 8in x 6ft 11in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is free standing.
  • The length of the bench is 175cm (5ft 9in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in cubicle.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet is peninsular.
  • The transfer space on the left as you face the toilet is 80cm (2ft 7in).
  • The transfer space on the right as you face the toilet is 150cm (4ft 11in).
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • Drop down rails are provided.
  • As you face the toilet the drop down rails are on both sides.
  • The type of sink is adjustable.
  • Wall mounted hand rails are available at the sink.
  • As you face the sink, rails are available on both sides.
  • Disposal facilities are available.
  • A privacy screen is not available.
  • Wide tear off paper roll is not available.
  • The facility has a non slip floor.
  • A functioning emergency alarm is available.

You are on Accessible Toilet (Group Changing Room). Skip to the next section.

Accessible Toilet (Group Changing Room)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is Braille signage on or near the toilet door.
  • The accessible toilet is located in the group changing rooms.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 97cm (3ft 2in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 143cm x 218cm (4ft 8in x 7ft 2in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 74cm (2ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are not mirrors.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The toilet roll holder is 105cm (3ft 5in) high.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Lift (Main). Skip to the next section.

Lift (Main)

• There is a lift for public use.
• The lift is located to the right of reception.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 200cm (3ft 7in x 6ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is located on the first floor.
  • The fitness suite is 10m (10yd 2ft) from the lift.
  • There is level access to the fitness suite.
  • Level access is by lift.
  • There are doors into the fitness suite.
  • The doors open towards you (pull).
  • The doors are double.
  • The doors are heavy.
• Fitness Suite (General) View
  • Staff receive no training in assisting disabled people.
  • A portable hearing loop is available for induction.
  • Staff are trained to use the portable hearing loop.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.

You are on Accessible Changing Room (Fitness Suite). Skip to the next section.

Accessible Changing Room (Fitness Suite)

• There are accessible changing rooms available.
• The accessible changing room is located on the first floor.
• The facility is 7m (7yd 1ft) from the lift.
• The door opens outwards.
• The width of the door is 100cm (3ft 3in).
• The door is locked by a twist lock.
• The dimensions of the accessible changing room are 270cm x 217cm (8ft 10in x 7ft 1in).
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the right.
• The lateral transfer space is 102cm (3ft 4in).
• There is a dropdown rail on the transfer side.
• There is a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 48cm (1ft 7in) above floor level.
• There is a sink.
• The sink can be reached from seated on the toilet.
• The height of the sink is 69cm (2ft 3in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The emergency alarm is fully functional.
• There is not a locker within the accessible changing room.
• There is a changing bench.
• The facility changing bench is wall mounted.
• The facility changing bench height is fixed.
• The length of the bench is 100cm (3ft 3in).
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
• The height of the seat is 58cm (1ft 11in).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.