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West Norwood Health and Leisure Centre

25 Devane Way, West Norwood, London, SE27 0DF

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Access Guide

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Introduction

Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is West Norwood.

Opening Times

  • Monday 06:30 - 22:00.
  • Tuesday 06:30 - 22:00.
  • Wednesday 06:30 - 22:00.
  • Thursday 06:30 - 22:00.
  • Friday 06:30 - 22:00.
  • Saturday 08:00 - 18:00.
  • Sunday 08:00 - 18:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located at the front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 5 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 370cm x 600cm (12ft 2in x 19ft 8in).
    • The nearest designated bay is 8m (8yd 2ft) from the main entrance.
    • The furthest designated bay is 20m (21yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is block paving.
    • The patron does have to cross a road.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located in front of the venue.
  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The main door(s) open automatically.
  • The door(s) is / are double.
  • The doors are double width.
  • The width of the door opening is 195cm (6ft 5in).
  • The door opening is 205cm (6ft 9in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) open automatically.
    • The door(s) is / are double.
    • The doors are double width.
    • The width of the door opening is 175cm (5ft 9in).
    • The door opening is 175cm (5ft 9in) wide.

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope is moderate.

Reception

  • The desk is 7m (7yd 1ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Comments View
    • There is a gate with a width of 88cm and a turnstile with a width of 55cm to the right of the reception to access the Leisure Centre facilities.

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is manual.
  • There are steps into the swimming pool.
  • There are 5 steps.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is not a ladder type entrance into the water.

Lift (Pool)

  • There is a lift for public use.
  • The lift is located at the side of the pool.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • The lift is 23m (25yd 6in) from the reception.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 124cm (4ft 1in).
  • The dimensions of the lift are 124cm x 140cm (4ft 1in x 4ft 7in).
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is medium.

Standard Changing Room (Pool)

  • There are standard changing rooms available.
  • The standard changing room is 17m (18yd 1ft) from the main entrance.
  • The standard changing room is 10m (10yd 2ft) from the reception desk.
  • The standard changing room is 15m (16yd 1ft) from the swimming pool.
  • The standard changing rooms are located to your left on entrance behind reception.
  • There is level access to the standard changing rooms.
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • Comments View
    • There are separate male and female changing rooms as well as two group changing rooms.
    • There is a baby change available in the male and female changing roooms.
    • There are similar changing rooms on the first floor.

Accessible Shower (Standard Changing Rooms)

  • Accessible shower facilities are available.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
  • The height of the seat is 58cm (1ft 11in).
  • Other facilities available are drop down rails.
  • There is level access to the services from the shower facilities.
  • Comments View
    • The shower is located in the standard changing rooms on the ground floor.

Accessible Changing Room (Pool)

  • There are accessible changing rooms available.
  • The accessible changing room is located off the main corridor.
  • The facility is 25m (27yd 1ft) from the reception desk.
  • The door opens outwards.
  • The width of the door is 100cm (3ft 3in).
  • The door is locked by a locking handle.
  • The dimensions of the accessible changing room are 237cm x 285cm (7ft 9in x 9ft 4in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 48cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 72cm (2ft 4in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • There is not a locker within the accessible changing room.
  • There is a changing bench.
  • The facility changing bench is wall mounted.
  • The facility changing bench height is fixed.
  • The length of the bench is 101cm (3ft 4in).
  • There is a wheel in shower.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
  • The height of the seat is 58cm (1ft 11in).

Changing Places (Pool)

  • Location and access View
    • The facility is located next to the pool.
    • The facility is 22m (24yd 2in) from the Reception.
    • There is level access to the facility.
  • Dimensions and features View
    • You do not need a key for the facility.
    • The door opens outwards.
    • The width of the door is 100cm (3ft 3in).
    • The dimensions of the facility are 325cm x 210cm (10ft 8in x 6ft 11in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the bench is 175cm (5ft 9in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 80cm (2ft 7in).
    • The transfer space on the right as you face the toilet is 150cm (4ft 11in).
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rails are on both sides.
    • The type of sink is adjustable.
    • Wall mounted hand rails are available at the sink.
    • As you face the sink, rails are available on both sides.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is not available.
    • The facility has a non slip floor.
    • A functioning emergency alarm is available.

Accessible Toilet (Group Changing Room)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille signage on or near the toilet door.
    • The accessible toilet is located in the group changing rooms.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 97cm (3ft 2in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 143cm x 218cm (4ft 8in x 7ft 2in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 74cm (2ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are not mirrors.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 105cm (3ft 5in) high.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Lift (Main)

  • There is a lift for public use.
  • The lift is located to the right of reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 200cm (3ft 7in x 6ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located on the first floor.
    • The fitness suite is 10m (10yd 2ft) from the lift.
    • There is level access to the fitness suite.
    • Level access is by lift.
    • There are doors into the fitness suite.
    • The doors open towards you (pull).
    • The doors are double.
    • The doors are heavy.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • A portable hearing loop is available for induction.
    • Staff are trained to use the portable hearing loop.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Accessible Changing Room (Fitness Suite)

  • There are accessible changing rooms available.
  • The accessible changing room is located on the first floor.
  • The facility is 7m (7yd 1ft) from the lift.
  • The door opens outwards.
  • The width of the door is 100cm (3ft 3in).
  • The door is locked by a twist lock.
  • The dimensions of the accessible changing room are 270cm x 217cm (8ft 10in x 7ft 1in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 102cm (3ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 48cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 69cm (2ft 3in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • There is not a locker within the accessible changing room.
  • There is a changing bench.
  • The facility changing bench is wall mounted.
  • The facility changing bench height is fixed.
  • The length of the bench is 100cm (3ft 3in).
  • There is a wheel in shower.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
  • The height of the seat is 58cm (1ft 11in).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.