You are on Overview - Stadium. Skip to the next section.

Overview - Stadium

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• Stadium View
  • The Den is the home of Millwall Football Club.
  • The stadium is made up of 4 stands.
  • The names of these are: The North Stand (visiting supporters), The Dockers (East Stand), Cold Blow Lane (South Stand) and The Barry Kitchener (West) Stand.
  • Conference and hospitality facilities are located within the Barry Kitchener (West) Stand.
  • Designated wheelchair viewing areas are available.
  • Designated wheelchair viewing areas are located within the North Stand and Barry Kitchener (West) Stand.
  • The following services are also available at the stadium: a club shop, a ticket office, a fan zone, sports bars and restaurants.
• Match Day Parking View
  • Match day parking is available in front of the Barry Kitchener Stand, along Bolina Road.
  • The telephone number for parking enquiries is 020 7232 1222.
  • [email protected]
  • View the web page for parking enquiries (opens new tab).
• Non-Match Day Parking View
  • Non match day parking is available in front of the Barry Kitchener Stand, along Bolina Road.
  • Matchday parking is only available for disabled supporters.
• Public Transport View
  • The nearest train station is South Bermondsey.
  • This station does not have step-free access.
  • The nearest step-free train station is New Cross Gate.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
  • View information on getting here (opens new tab) .
• Toilet and Changing Facilities View
  • Toilets with adaptations are located on the ground floor of the North Stand, on the ground floor of the Dockers (East) Stand and on the first floor of the Barry Kitchener (West) Stand.
  • Conference/hospitality areas which have toilets with adaptations include: the first floor of Hospitality.
  • Parent and baby rooms are located: on the ground floor and on the left side of the Barry Kitchener (West) Stand.
• Getting Help and Assistance View
  • The telephone number for disabled visitors is 020 7232 1222.
  • [email protected]
  • View the web page for disabled visitors (opens new tab).
  • There is not a hearing assistance system.
  • The alternative formats documents can be provided in include: audio (on request).
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 11 toilets with adaptations.
  • The toilets with adaptations are located on the ground floor of the North Stand, on the ground floor of the Dockers (East) Stand, on the first floor of the Barry Kitchener (West) Stand and on the first floor of Hospitality.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Female and male step-free standard toilet facilities are located on the ground and first floors of all stands.
  • Female and male step-free standard toilet facilities are located on the first floor of Hospitality.
• Changing Facilities View
  • Parent and baby changing facilities are located on the ground floor and on the left side of the Barry Kitchener (West) Stand, and within several toilet with adaptations and standard toilets.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located in front of the Barry Kitchener Stand, along Bolina Road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 10 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 350cm (width) x 487cm (depth).
  • There are no hatched/marked zones.
  • The nearest designated bay is 27m from the disabled supporters' entrance W1.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • This route has uneven surfaces.
• Charges and Restrictions View
  • This car park is for visitors, Blue Badge holders and permit holders only.
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • There are no electric vehicle charging points designated for Blue Badge holders.
  • There are 8 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 234cm (width) x 470cm (depth).
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • Payment can be made via an app.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Main Reception). Skip to the next section.

Entrance (Main Reception)

• This entrance is located at the front centre of the Barry Kitchener (West) Stand.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is an intercom at a height of 142cm.
• There is an intercom at a height of 82cm.
• There are double manual doors.
• The doors open towards you.
• The doors require effort to open.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request.
• The width of the opening is 86cm.
• There is a small lip on the threshold of the opening.
• The doors have a medium colour contrast.

You are on Reception (Main). Skip to the next section.

Reception (Main)

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• Location View
  • The reception is located ahead from the main reception entrance.
  • The distance from the main reception entrance is 3m.
• Route View
  • The most accessible route to the reception has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access to the reception.
  • The height of the reception desk is 120cm.
  • There is not a lowered section at the desk.
  • The reception has a television which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 136cm to 147cm from the floor.
  • There may be background noise in this area.
  • Some flooring is shiny and patterned.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: coffee tables.

You are on Counter (Main Ticket Office). Skip to the next section.

Counter (Main Ticket Office)

• The counter is located at the front centre of the Barry Kitchener (West) Stand.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has uneven surfaces.
• There is step-free access via a very easy slope to the counter.
• The height of the counter is 96cm.
• There is not a lowered section at the counter.
• The counter has windows which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is not a hearing assistance system.
• There may be background noise in this area.

You are on Entrance (Disabled Supporters' Entrance W1). Skip to the next section.

Entrance (Disabled Supporters' Entrance W1)

• This entrance is located at the front left side of the Barry Kitchener (West) Stand.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a slope at the entrance.
• The slope has a slight gradient.
• There is a single manual door.
• The door opens towards you.
• The door requires effort to open.
• The width of the opening is 97cm.
• The door has a high colour contrast.

You are on Entrance (Disabled Supporters' Entrance W14). Skip to the next section.

Entrance (Disabled Supporters' Entrance W14)

• This entrance is located at the front right side of the Barry Kitchener (West) Stand.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a slope at the entrance.
• The slope has a slight gradient.
• There is an intercom at a height of 157cm.
• There is a single manual door.
• The door opens towards you.
• The door requires effort to open.
• The width of the opening is 96cm.
• The door has a high colour contrast.

You are on Turnstiles. Skip to the next section.

Turnstiles

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• Turnstile View
  • This turnstile is located at the Barry Kitchener (West) Stand, along Bolina Road.
  • The approach to the turnstile has uneven surfaces.
  • The turnstiles are clearly signed.
  • Turnstile A9 was surveyed.
  • Assistance is available at the turnstiles.
  • There is step-free level access at the turnstile.
  • There are handheld ticket readers.
  • The width of the turnstile opening is 48cm.
  • The turnstile surveyed can be overcome by using the Disabled Supporters' Entrance W1 or W14.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • All floors of the Barry Kitchener (West) Stand can be accessed via the lifts.
  • All floors of Hospitality can be accessed via lift.
  • The first and second floors of the North Stand, the Cold Blow Lane (South) Stand and the Dockers (East) Stand can only be accessed via stairs.
  • There is step-free level access throughout the majority of walkways.
  • The following areas have step-free access via slopes: ahead and to the right as you enter the disabled supporters' entrance W1.
• Circulation View
  • Doors are held open along circulation routes.
  • Access throughout may include uneven surfaces and narrow walkways.
  • There is a high colour contrast between the walls and floor along the majority of circulation routes.
  • Some flooring is shiny.
  • There may be background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Spectator Seating Area (The Barry Kitchener (West) Stand - Home Supporters). Skip to the next section.

Spectator Seating Area (The Barry Kitchener (West) Stand - Home Supporters)

• The seating area is sheltered.
• There is tiered seating in this area.
• Designated spaces for wheelchair users are available.
• There is standard seating with step-free level access in this area.
• Step-free level access seating is located in the front row.
• All the other rows of seating have stepped access.
• Seating available includes: flip-down seats without armrests.
• This seating area does not have a dedicated food and drink outlet.
• This seating area has toilet facilities with adaptations.

You are on Designated Seating (The Barry Kitchener (West) Stand - Home Supporters). Skip to the next section.

Designated Seating (The Barry Kitchener (West) Stand - Home Supporters)

• The designated seating area surveyed is located ahead as you exit via the West Stand W1 lift or West Stand W14 lift on the first floor.
• The distance from the West Stand W14 lift is 7m.
• The most accessible route to the designated seating has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the designated seating.
• There is a single manual door.
• The door is permanently held open.
• The width of the opening is 82cm.
• There is a small lip on the threshold of the opening.
• The door has a high colour contrast.
• The designated viewing area is clearly signed.
• There are 10+ designated spaces for wheelchair users.
• The view from this seating area is clear from obstructions.
• Companions can sit next to you.
• There is a steward available for assistance.
• There is space for an assistance dog to rest.
• Seating available in this area includes: flip-down seats without armrests.
• Seating is fixed.
• There is an accessible toilet close to the seating area (within approximately 50m).

You are on Spectator Seating Area (North Stand - Visiting Supporters). Skip to the next section.

Spectator Seating Area (North Stand - Visiting Supporters)

• The seating area is sheltered.
• There is tiered seating in this area.
• Designated spaces for wheelchair users are available.
• There is standard seating with step-free level access in this area.
• Step-free level access seating is located in the front row.
• All the other rows of seating have stepped access.
• Seating available includes: flip-down seats without armrests.
• This seating area does not have a dedicated food and drink outlet.
• This seating area has toilet facilities with adaptations.

You are on Designated Seating (North Stand - Visiting Supporters). Skip to the next section.

Designated Seating (North Stand - Visiting Supporters)

• The designated seating area surveyed is located ahead as you enter via the disabled supporters' entrance W1.
• The distance from the disabled supporters' entrance W1 is 20m.
• The most accessible route to the designated seating has step-free level access.
• Doors are held open along the most accessible route.
• This route has uneven surfaces.
• There is step-free level access to the designated seating.
• There is a single manual door.
• The door is permanently held open.
• The width of the opening is 112cm.
• There is a small lip on the threshold of the opening.
• The door has a high colour contrast.
• The designated viewing area is clearly signed.
• There are 10+ designated spaces for wheelchair users.
• The view from this seating area is clear from obstructions.
• Companions can sit next to you.
• There is a steward available for assistance.
• There is space for an assistance dog to rest.
• Seating available in this area includes: flip-down seats without armrests.
• Seating is fixed.
• There is an accessible toilet close to the seating area (within approximately 50m).

You are on Lift (West Stand W1). Skip to the next section.

Lift (West Stand W1)

• The lift surveyed is located ahead and to the right as you enter via the disabled supporters' entrance W1.
• The distance from the disabled supporters' entrance W1 is 5m.
• The most accessible route to the lift has a very easy slope.
• There are no doors to open along the most accessible route.
• This route has uneven surfaces.

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• Standard Lift View
  • The ground, first and second floors can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1000kg.
  • The control buttons have a high colour contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 75cm.
  • The internal dimensions of the lift are 107cm (width) x 207cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • None of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and a mirror to aid reversing.
  • Lighting levels were low at the time of the survey.

You are on Lift (West Stand W14). Skip to the next section.

Lift (West Stand W14)

• The lift surveyed is located ahead and to the left as you enter via the disabled supporters' entrance W14.
• The distance from the disabled supporters' entrance W14 is 5m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has uneven surfaces.

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• Standard Lift View
  • The ground, first and second floors can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1000kg.
  • The control buttons have a high colour contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 76cm.
  • The internal dimensions of the lift are 107cm (width) x 207cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • None of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Stairs (The Barry Kitchener (West) Stand - Home Supporters). Skip to the next section.

Stairs (The Barry Kitchener (West) Stand - Home Supporters)

• The stairs are located on the right side of the Barry Kitchener (West) Stand.
• The ground and second floors can be accessed by these stairs.
• There are permanently held open doors to access the stairwell.
• There are handrails on both sides and also a central handrail.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Eating and Drinking (The Den). Skip to the next section.

Eating and Drinking (The Den)

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• Location and Access View
  • The Den food and drink counters are located throughout the stadium, on all floors of each stand.
  • The most accessible route has step-free level access.
  • Doors are held open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The service counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 106cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 86cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Menus types include: wall-mounted.
  • There is not a hearing assistance system.

You are on Eating and Drinking (The Dockers (East) Stand - Spitfire Bar). Skip to the next section.

Eating and Drinking (The Dockers (East) Stand - Spitfire Bar)

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• Location and Access View
  • The Spitfire Bar is located on the ground floor, to the left side of The Dockers (East) Stand.
  • The most accessible route has step-free level access.
  • Doors are held open along the most accessible route.
  • This route has uneven surfaces.
  • There is step-free level access into this area.
  • There are double manual doors.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 136cm.
  • The doors have a high colour contrast.
• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The service counter was surveyed.
  • The counter is located ahead and to the left as you enter the bar.
  • There is step-free level access to the counter.
  • The height of the counter is 116cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 96cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menus types include: wall-mounted.
  • The following are available: takeaway cups.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and high stools.
  • Furniture available in this area includes: tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Eating and Drinking (Cold Blow Lane (South) Stand - Fan Zone). Skip to the next section.

Eating and Drinking (Cold Blow Lane (South) Stand - Fan Zone)

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• Location and Access View
  • The Fan Zone is located on the south side of the stadium grounds, behind the Cold Blow Lane (South) Stand.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is step-free level access into this area.
  • There is open plan access.
• Order and Payment View
  • This area has counters where food and drink can be ordered.
  • The bar was surveyed.
  • The bar is located on the left side of the Fan Zone.
  • There is step-free level access to the bar.
  • The height of the bar is 133cm.
  • There is a lowered section at the bar.
  • The height of the lowered section is 107cm.
• Service View
  • Full table service is available on request only.
  • There is not a hearing assistance system.
  • There are multiple private food and drink vendors available within the Fan Zone.
• Seating Area View
  • The seating area is partially covered.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: benches and N/A.
  • Seating is fixed.
  • Furniture available in this area includes: picnic tables.
  • The tables are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.

You are on Parent and Baby Room / Feeding Room (The Barry Kitchener (West) Stand - Baby Changing). Skip to the next section.

Parent and Baby Room / Feeding Room (The Barry Kitchener (West) Stand - Baby Changing)

• The room is located on the ground floor, on the left side of The Barry Kitchener (West) Stand.
• The distance from the disabled supporters' entrance W14 is 35m.
• The most accessible route to the room has step-free level access.
• Doors are held open along the most accessible route.
• There is Braille, pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 76cm.
• The door has a high colour contrast.
• Internally the door has a high colour contrast.
• The height of the baby change facility when in use is 115cm.
• There is also a toilet, a wash basin, a paper towel dispenser and a mirror in the room.
• The wash basin has push taps.
• The room has a pedal bin.
• The walls and floor colour contrast varies between low and high.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (The Barry Kitchener (West) Stand - First Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (The Barry Kitchener (West) Stand - First Floor - Left Hand Transfer)

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• Location View
  • The toilet surveyed is located ahead as you exit the West Stand W14 lift on the first floor.
  • The distance from the West Stand W14 lift is 6m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 98cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 192cm (width) x 178cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 121cm (from the side of the toilet pan).
  • There is a lever flush for the toilet.
  • The flush is on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a low colour contrast.
  • The toilet seat is 44cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet has a padded backrest.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 97cm from the floor.
  • The wash basin has lever taps.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There is a vertical grab rail on the left side of the wash basin.
  • The wash basin grab rail has a low colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 90cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 107cm from the floor.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Hospitality - First Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Hospitality - First Floor - Left Hand Transfer)

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• Location View
  • The toilet surveyed is located on the first floor, to the right side of hospitality.
  • The distance from the hospitality lift is 30m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are manual doors along the most accessible route.
  • This route has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • There is tactile and pictorial signage on or near the door.
  • The door opens inwards and has a medium colour contrast.
  • The door is easy to open.
  • The width of the opening is 76cm.
  • The door has a locking handle.
  • Internally the door has a medium colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 186cm (width) x 334cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 93cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a low colour contrast.
  • The toilet seat is 50cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 108cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a low colour contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 87cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a sanitary bin and a pedal bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 81cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (North Stand - Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (North Stand - Ground Floor - Right Hand Transfer)

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• Location View
  • The toilet surveyed is located ahead as you enter via the disabled supporters' entrance W1.
  • The distance from the disabled supporters' entrance W1 is 20m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • Doors are held open along the most accessible route.
  • This route has uneven surfaces.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 100cm.
  • The door has a lever twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 148cm (width) x 372cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 76cm (from the side of the toilet pan).
  • There is a lever flush for the toilet.
  • The flush is on the transfer side.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet has a padded backrest.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 86cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 81cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 98cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a high colour contrast.
  • The towel dispenser is 86cm from the floor.
  • There is not a hand dryer.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin.
  • There are multiple coat hooks.
  • The coat hooks are 140cm from the floor.
  • The walls and floor have a low colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (The Dockers (East) Stand - Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (The Dockers (East) Stand - Ground Floor - Right Hand Transfer)

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• Location View
  • The toilet surveyed is located on the ground floor, to the left side of The Dockers (East) Stand.
  • The distance from the disabled supporters' entrance W1 is 110m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • Doors are held open along the most accessible route.
  • This route has uneven surfaces.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 99cm.
  • The door has a lever twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 149cm (width) x 186cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 78cm (from the side of the toilet pan).
  • There is a lever flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet has a padded backrest.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 100cm from the floor.
  • The wash basin has a push tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There is a vertical grab rail on the right side of the wash basin.
  • The wash basin grab rail has a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 99cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a high colour contrast.
  • The towel dispenser is 102cm from the floor.
  • There is not a hand dryer.
  • There is no emergency alarm.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a waste bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 92cm.
  • The walls and floor have a low colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Entrance (Hospitality). Skip to the next section.

Entrance (Hospitality)

• This entrance is located to the left as you face the main reception.
• The entrance area is not clearly signed.
• There is step-free level access at the entrance.
• There is a single manual door.
• The door opens towards you.
• The door requires effort to open.
• The width of the opening is 75cm.
• The door has a high colour contrast.
• There is a push pad or push button to exit at a height of 120cm.

You are on Lift (Hospitality). Skip to the next section.

Lift (Hospitality)

• The lift surveyed is located beyond the main reception.
• The distance from the hospitality entrance is 5m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The ground, first and second floors can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 630kg.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 79cm.
  • The internal dimensions of the lift are 106cm (width) x 137cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • None of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator and a mirror to aid reversing.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Stairs (Hospitality). Skip to the next section.

Stairs (Hospitality)

• The stairs are located behind the main reception.
• The ground, first and second floors can be accessed by these stairs.
• There is a single manual door to access the stairwell.
• There are handrails on both sides, which are within reach.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps have some clear markings.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Eating and Drinking (Hospitality - First Floor - No.11). Skip to the next section.

Eating and Drinking (Hospitality - First Floor - No.11)

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• Location and Access View
  • No.11 is located on the far left side of hospitality on first floor.
  • The most accessible route has step-free level access.
  • There are manual doors along the most accessible route.
  • There is step-free level access into this area.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 92cm.
  • The door has a low colour contrast.
• Order and Payment View
  • This area has a bar where drinks can be ordered.
  • The bar was surveyed.
  • The bar is located at the very rear of No.11.
  • There is step-free level access to the bar.
  • The height of the bar is 113cm.
  • There is not a lowered section at the bar.
  • The bar has mirrors and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menus types include: countertop.
  • The following are available: takeaway cups.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Eating and Drinking (Hospitality - First Floor - Club 1885). Skip to the next section.

Eating and Drinking (Hospitality - First Floor - Club 1885)

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• Location and Access View
  • Club 1885 is located to the left as you exit the hospitality lift on the first floor.
  • The most accessible route has step-free level access.
  • There is a manual door along the most accessible route.
  • There is step-free level access into this area.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 105cm.
  • The door has a high colour contrast.
• Order and Payment View
  • This area has a buffet counter and a bar where drinks can be ordered.
  • The bar was surveyed.
  • The bar is located to the left as you enter Club 1885.
  • There is step-free level access to the bar.
  • The height of the bar is 114cm.
  • There is not a lowered section at the bar.
  • The bar has mirrors and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 119cm.
  • The payment machine is portable.
  • The buffet counter was surveyed.
  • The counter is located on the left side of Club 1885.
  • There is step-free level access to the counter.
  • The height of the counter is 109cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • The following are available: takeaway cups.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.
  • Lighting levels are adjustable.
  • The Barry Kitchener (West) Stand disabled viewing area can also be accessed from Club 1885, via a door that opens away from you to a width of 96cm.

You are on Area (Zampa's Family Stand). Skip to the next section.

Area (Zampa's Family Stand)

• The Zampa's Family Stand is located on the second floor and to left side of the Dockers (East) Stand.
• There is step-free level access to this area.
• There is written text signage on or near the entrance.
• There are double manual doors.
• The doors are permanently held open.
• The width of the opening is 222cm.
• The doors have a low colour contrast.
• Services and facilities in this area include: a sensory room, lions lounge, lions feeding counter and toilets.
• There is step-free level access throughout all areas.
• There are no doors along circulation routes in this area.
• There is room for a wheelchair user to manoeuvre.
• Some flooring is shiny.
• The walls and floor colour contrast varies between low and high.
• Seating available in this area includes: chairs without armrests and benches.
• Some seating is fixed.
• Furniture available in this area includes: tables and coffee tables.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Area signage is provided.
• Area signage is clearly visible with high contrasting colours.
• The colour, design and typeface of area signage is not consistent throughout.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Shop (Lion Store). Skip to the next section.

Shop (Lion Store)

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• Access to the Shop View
  • The shop is along Bolina Road.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is step-free access via slope into the shop.
  • The slope has a slight gradient.
  • There is a single automatic door.
  • The door opens by sliding.
  • The width of the opening is 81cm.
  • The door has a low colour contrast.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 120cm - 150cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some aisles did have obstructions at the time of the survey, these included: pillars.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
  • Some flooring is shiny.
  • There is background noise.
  • There is product signage.
  • Signage is clearly visible with high contrasting colours.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Payment Counters and Checkouts View
  • The payment counter is located on the right of the store.
  • Signage is provided for the counter.
  • Signage is clearly visible with high contrasting colours.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 105cm.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.