Access Guide
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Blackheath.
- The nearest DLR station is Lewisham.
Opening Times
- Monday 11:30 - 22:00.
- Tuesday 11:30 - 22:00.
- Wednesday 11:30 - 22:00.
- Thursday 11:30 - 22:00.
- Friday 11:30 - 22:00.
- Saturday 11:30 - 22:00.
- Sunday 11:30 - 22:00.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are available.
- The dimensions of the standard marked parking bays are 253cm x 497cm (8ft 4in x 16ft 4in).
- Standard marked parking bays are located on Tranquil Vale, just outside the venue.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- There is ramped/sloped or stepped access at this entrance.
- There is a bell/buzzer.
- The height of the bell/buzzer is 105cm (3ft 5in).
- The main door(s) open(s) towards you (pull).
- The door(s) may be difficult to open.
- The door(s) is/are single width.
- The width of the door opening is 77cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 80cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located to the right as you face the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is portable.
- Please contact a member of staff using the accessibility assistance button for use of the portable ramp.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 80cm (2ft 7in).
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located to the right as you face the entrance.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 8cm.
- There is not a/are not handrail(s) at the step(s).
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Comments
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- Wheelchair users should press the assistance button (on the right of the first set of doors, 105cm high) upon arrival. A member of staff will then bring the portable ramp out to bypass the step, and can assist you if necessary.
Inside Access
- There is not level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played in all areas of the restaurant.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are low to moderate.
Eating and Drinking
- The following information is for the restaurant.
- Full table service is available.
- Food or drinks are not ordered from the service counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 3m (3yd 10in) from the main entrance.
- The standard height for tables is 71cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are not available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is Italian.
Other Floors
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Steps
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- The floors which are accessible by stairs are LG.
- There are 14 steps between floors.
- The steps are not clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is not a landing.
- The lighting levels are low to moderate.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are additional seating.
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Comments
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- Wheelchair and any other mobility impaired customers would always be accommodated on the Ground Floor.
Level Change (Toilets)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located towards the rear of the venue.
- The ramp/slope gradient is steep.
- The ramp/slope is portable.
- Please contact any member of staff within the restaurant for use of the portable ramp.
- The ramp does not have handrails.
- The width of the ramp/slope is 80cm (2ft 7in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located towards the rear of the venue.
- There is/are 1 step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- The step(s) is/are clearly marked.
- The step(s) is/are deep (18cm+).
- There is not a/are not handrail(s) at the step(s).
- The ramp/slope does bypass the step(s).
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
- This accessible toilet is located in the toilet area, to the rear of the venue.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 72cm (2ft 4in).
- The door is easy to open.
- The dimensions of the accessible toilet are 165cm x 188cm (5ft 5in x 6ft 2in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is not a lateral transfer space.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 99cm.
- The shelf is located where it is reachable.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 42cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 114cm (3ft 9in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 90cm (2ft 11in).
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Comments
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- There is an additional door with similar specifications to access the accessible and female toilets from the main toilet lobby area (photograph 1).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located in the toilet lobby to the rear of the venue.
- The female and male toilets are approximately 20m (21yd 2ft) from the main entrance.
- Inside the venue, there is not level access to the female and male toilets.
- Lighting levels in the female and male toilets are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 90cm (2ft 11in).
- Inside the venue, there is not level access to the baby change facility.
Additional Info
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
- Home visits / services are not available.