Skip to main content
The new name for DisabledGo

The New Generation Youth Centre (TNG)

111 The New Generation, Wells Park Road, Sydenham, London, SE26 6AD

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read


  • Services / facilities within the building include main hall, café, winter garden, recording studio, climbing wall, games, computer and crafts area, multipurpose room, wellbeing and clinical consultation rooms.
  • Services / facilities within the grounds include ball court.
  • Comments View
    • The centre has its own programme of activities and its facilities are also used by outside groups such as for fitness classes, social groups and by the local children's centres.
    • The pictures show one of the games/ crafts areas and one of the consultation rooms on Level 2.


  • The venue is situated within the centre of the area.
  • This venue is situated in Sydenham.
  • The venue is situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Sydenham.

Opening Hours


  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building, on Taylors Lane.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 135cm (4ft) wide.
  • Comments View
    • The large sliding doors are generally operated by movement sensor, but there is also an intercom at the door which is within reach of a wheelchair user.
    • There is a push button to exit which is also in reach.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the left of the entrance.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • There are steps to access this area / service.
  • The steps are located to the right of the entrance.
  • There is / are 11 step(s) to the area / service.
  • The step(s) is/are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp/slope does bypass the step(s).


  • The reception desk is 4m (4yd 14in) from the the Main Entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • Comments View
    • There are tables and chairs for waiting next to the reception desk.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are not trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • Lighting levels are varied.
  • Comments View
    • The main entrance, reception, recording studio and staff offices are on the middle level of the building, known as Level 1.
    • The main hall, café, winter garden, climbing wall and access to the ball court are on the lower floor known as Level 0.
    • The multipurpose art/ craft/ meeting and games areas and the health consultation rooms are on the upper floor, known as Level 2.
    • There is access to all areas by lift.
    • The pictures show part of the main hall and the recording studio, which overlooks it and can record live events in the hall.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are 0-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Comments View
    • The picture left shows the stairs from Level 0-1 and the picture right from Level 1 - 2.


  • The lift is located to the right of the entrance hall.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 0-1-2.
  • The lift is 3m (3yd 11in) from the Main Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft).
  • The dimensions of the lift are 110cm x 140cm (3ft x 4ft).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • On Level 2 the lift opens into a lobby which has a narrow set of double doors to exit.
    • At the time of our visit (November 2013) these doors were very hard to open and a wheelchair user would require assistance.
    • There were plans to remedy this problem.

Eating and Drinking

  • The following information is for the cafe.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 10m (10yd 2ft) from the the lift.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.

Toilet with Adaptations (All Levels)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • The accessible toilet is 2m (2yd 7in) from the the lift.
    • The accessible toilet is located to the left of the lift on Level 0.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 102cm (3ft).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 210cm (4ft x 6ft).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 82cm (2ft).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • It is out of reach (higher than 10cm (4") from floor).
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (18in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3").
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3").
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5").
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the grab rails and wall is fair.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.
  • Comments View
    • The picture left shows the toilet described.
    • There is a second accessible toilet, also on Level 0, off the main hall (20m from the lift).
    • This is in a large room (320 x 230 cm) and also has the transfer space to the left (picture right).
    • There are further accessible toilets on Level 1 (next to the lift) and Level 2 (next to the health consultation rooms).
    • Baby change facilities are available in the accessible toilets on Levels 1 and 2.
    • The height of the baby change benches when extended are 98cm (3ft 2in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are Text Relay aware.
  • Comments View
    • The picture left shows the winter garden, which has access from Level 0 but also balconies opening onto it from the upper levels.
    • This space is used for meetings and events and also as a gallery space.
    • The climbing wall (picture right) is accessed from Level 0 but can be viewed from the entrance foyer on Level 1.