Access Guide
Location
- The venue is situated within the centre of the town or city.
- This venue is situated in Forest Hill.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is Forest Hill.
COVID-19 Information
- The information in this section was taken in March 2021.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Opening Times
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 10:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
Parking
- The venue does not have its own car park.
Outside Access (Main Entrance)
- This information is for the entrance located on Dartmouth Road.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are single width.
- The door opening is 133cm (4ft 4in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located at the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
Outside Access (Ramped Entrance)
- This information is for the entrance located on Dartmouth Road.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are single width.
- The door opening is 102cm (3ft 4in) wide.
Level Change (Ramped Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located at the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- The width of the ramp or slope is 152cm (4ft 12in).
Reception
- The reception desk is 5m (16ft 5in) from the front entrance.
- There is level access to reception from the entrance.
- Lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
View
- The toilet is for the sole use of disabled people.
- The accessible toilet is 20m (21yd 2ft) from the accessible entrance.
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Features and Dimensions
View
- This is a unisex toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 155cm x 176cm (5ft 1in x 5ft 9in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 124cm (4ft 1in).
- The tap type is lever.
- The emergency alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on the right.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The hand dryer is 117cm (3ft 10in) high.
- There is a towel dispenser.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The towel dispenser is 120cm (3ft 11in) high.
- There is a toilet roll holder.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink is placed higher than 74cm (2ft 5in).
- The height of the sink is 75cm (2ft 6in).
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Colour Contrast and Lighting
View
- The contrast between the walls and floor is good.
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Comments
View
- Wall mounted and drop down rails are available.
- Use of the accessible toilet is available to the public by request only.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is generally on duty.
- Staff are trained to BSL level 2.