You are on Introduction. Skip to the next section.

Introduction

• Ticket Office - 020 7740 3470 or [email protected].
• Disabled Liaison Officer - 020 7232 2222 or [email protected].

You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include 7 hospitality suites and Arry's bar.

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• Comments View
  • Opening times vary depending on matches and events taking place at the stadium.

You are on Opening Times (Ticket Office). Skip to the next section.

Opening Times (Ticket Office)

• Monday 09:30 - 17:00..
• Tuesday 09:30 - 17:00..
• Wednesday 09:30 - 17:00..
• Thursday 09:30 - 17:00..
• Friday 09:30 - 17:00..

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• Comments View
  • Opening times vary on a match day.
  • The ticket office is open before and after the match..

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the area.
• This venue is situated in South Bermondsey.
• There is not a bus stop within 150m (164yds) of the venue.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is South Bermondsey.
• The nearest underground station is Surrey Quays.

You are on Parking (Non Match Days). Skip to the next section.

Parking (Non Match Days)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park type is open air/surface.
  • There are 10 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 370cm x 510cm (12ft 2in x 16ft 9in).
  • The nearest designated bay is 6m (19ft 8in) from the main entrance.
  • The furthest designated bay is 40m (44yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of the venue.

You are on Parking (Match Days). Skip to the next section.

Parking (Match Days)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders can booked in advance.
  • There is/are 10 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 370cm x 510cm (12ft 2in x 16ft 9in).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the Gate W1.
  • The furthest Blue Badge bay is 40m (43yd 2ft) from the Gate W14.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of West Stand.
• Comments View
  • Parking needs to be booked in advance on match days.
  • There can be a drop-off letter provided so that people can be dropped outside the West Stand and the car parked elsewhere.
  • There is a designated car park available behind North Stand for away supporters.
  • This needs to be booked in advance.
  • There are an additional 8 spaces available in Bolina Road.
  • Please contact the Disabled Liaison Officer for more information.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located in the middle of the West Stand.
• There is level access into the venue.
• The bell is in a suitable position to allow wheelchair users to gain access.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are heavy.
• The door opening is 180cm (5ft 11in) wide.

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• Comments View
  • There is a steward stationed at the entrance on match days to open the door and provide assistance.

You are on Outside Access (Club Shop Entrance). Skip to the next section.

Outside Access (Club Shop Entrance)

• This information is for the entrance located at the front of the club shop.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are single width.
• The door opening is 80cm (2ft 7in) wide.

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• Comments View
  • There is a separate entrance and exit.

You are on Level Change (Club Shop Entrance). Skip to the next section.

Level Change (Club Shop Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the entrance.
• The ramp or slope is permanent.

You are on Outside Access (Gate W1). Skip to the next section.

Outside Access (Gate W1)

• This information is for the entrance located on the north west corner of the West Stand.
• There is level access into the venue.
• The main doors open towards you (pull).
• The doors are single width.
• The doors are heavy.
• The door opening is 103cm (3ft 5in) wide.

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• Comments View
  • There is a steward stationed at the entrance on match days to open the door and provide assistance.

You are on Lift (Gate W1). Skip to the next section.

Lift (Gate W1)

• There is a lift for public use.
• The lift is located just beyond the gate.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2.
• The lift is 3m (9ft 10in) from Gate W1.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 103cm x 205cm (3ft 5in x 6ft 9in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

You are on Outside Access (Gate W14). Skip to the next section.

Outside Access (Gate W14)

• This information is for the entrance located on the south west corner of the West Stand.
• There is level access into the venue.
• The main doors open towards you (pull).
• The doors are single width.
• The doors are heavy.
• The door opening is 103cm (3ft 5in) wide.

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• Comments View
  • There is a steward stationed at the entrance on match days to open the door and provide assistance.

You are on Lift (Gate W14). Skip to the next section.

Lift (Gate W14)

• There is a lift for public use.
• The lift is located just after the gate.
• The floors which are accessible by this lift are G-1-2.
• The lift is 4m (13ft 1in) from Gate W14.
• Staff do not need to be notified for use of the lift.
• The clear door width is 78cm (2ft 7in).
• The dimensions of the lift are 103cm x 205cm (3ft 5in x 6ft 9in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Reception (Main). Skip to the next section.

Reception (Main)

• The reception desk is 1m (3ft 3in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk does not have a lowered section.
• Lighting levels are bright.
• There is not a hearing assistance system.

You are on Other Floors (Main Reception). Skip to the next section.

Other Floors (Main Reception)

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• Steps View
  • The floors which are accessible by stairs are G-1-2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is bright.

You are on Lift (Main Reception). Skip to the next section.

Lift (Main Reception)

• There is a lift for public use.
• The lift is located opposite the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2.
• The lift is 4m (13ft 1in) from main entrance.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 104cm x 140cm (3ft 5in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The reception desk is 3m (9ft 10in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk does not have a lowered section.
• There is a hearing assistance system.

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• Comments View
  • There are hearing loops located at counters 4, 11 and the ticket collection.
  • There is a ticket office for away supporters behind the North Stand.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does play background music.
• Music is played depending on events.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are varied.

You are on Sports Ground. Skip to the next section.

Sports Ground

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• Non-Segregated Seating View
  • Home and Away wheelchair users have separate seating areas.
• Home Support Seating View
  • Wheelchair users have a designated accessible seating area.
  • There is level access to the designated seating area.
  • The access is by lift.
  • Wheelchair seating is located in the Lower West Stand.
  • The view from this area is good.
  • A companion can sit beside / near you.
  • Accessible toilets are available.
  • The closest accessible toilet to the seating area is 5m (16ft 5in).
  • The accessible toilet is located either end of the stand.
  • There is an audio description service.
  • Staff are trained to use the system.
  • A deposit is required for the system.
• Away Support Seating View
  • Wheelchair users have a designated accessible seating area.
  • There is level access to the designated seating area.
  • Wheelchair seating is located in the Lower North Stand.
  • The view from this area is good.
  • A companion can sit beside / near you.
  • Accessible toilets are available.
  • The closest accessible toilet to the seating area is 7m.
  • The accessible toilet is located in the north west corner.
  • There is an audio description service.
  • Staff are trained to use the system.
  • A deposit is required for the system.
• Comments View
  • The away designated supporters area is not covered and can be subject to the elements.
  • Supporters can be moved to the home designated supporters area.
  • Supporters wishing to stay in the away supporters area blankets and rain coats can be provided.
  • Please ask a steward for either of these.

You are on Toilet with Adaptations (Lower West Stand). Skip to the next section.

Toilet with Adaptations (Lower West Stand)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 4m (4yd 1ft) from the the W1 lift.
  • This accessible toilet is located on the north west corner of the Lower West Stand.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door is light.
  • The dimensions of the accessible toilet are 175cm x 210cm (5ft 9in x 6ft 11in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 137cm (4ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • The lighting levels are medium.

You are on Toilet with Adaptations (Lower West Stand B). Skip to the next section.

Toilet with Adaptations (Lower West Stand B)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 5m (5yd 1ft) from the the W14 lift.
  • This accessible toilet is located south west corner of the Lower West Stand.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door is light.
  • The dimensions of the accessible toilet are 160cm x 210cm (5ft 3in x 6ft 11in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 91cm (2ft 12in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • The lighting levels are medium.

You are on Toilet with Adaptations (Lower North Stand). Skip to the next section.

Toilet with Adaptations (Lower North Stand)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the W1 Gate.
  • This accessible toilet is located next to the away designated seating in the north west corner of the Lower North Stand.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door is light.
  • The dimensions of the accessible toilet are 150cm x 390cm (4ft 11in x 12ft 10in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are not available.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Comments View
  • There are similar accessible toilets in the other 3 corners of the stadium.

You are on Toilet with Adaptations (East Stand Block 43). Skip to the next section.

Toilet with Adaptations (East Stand Block 43)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 2m (2yd 7in) from the Block 43.
  • This accessible toilet is located in the centre of the East Stand.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door is light.
  • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • The lighting levels are medium.
• Comments View
  • There are 3 similar accessible toilets in the East Stand.
  • Baby change facilities are located within the venue.
  • The baby change facilities are located in the East Stand Block 43 accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • Inside the venue, there is level access to the baby change facility.

You are on Toilet with Adaptations (Hospitality First floor). Skip to the next section.

Toilet with Adaptations (Hospitality First floor)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the main lift.
  • This accessible toilet is located in the hospitality suite on the West Stand first floor.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 81cm (2ft 8in).
  • The door is light.
  • The dimensions of the accessible toilet are 190cm x 330cm (6ft 3in x 10ft 10in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • Baby change facilities are located within the venue.
  • The baby change facilities are located in the hospitality suite accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • Inside the venue, there is level access to the baby change facility.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located throughout the stadium.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are bright.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • The picture on the left shows the view from the home designated area and the photo on the right shows the view from the away designated area.