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Millwall Football Club

The Den, Zampa Road, London, SE16 3LN

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Access Guide

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Introduction

Introduction

  • Services / facilities within the building include 7 hospitality suites and Arry's bar.
  • Comments View
    • Opening times vary depending on matches and events taking place at the stadium.

Opening Times (Ticket Office)

  • Monday 09:30 - 17:00..
  • Tuesday 09:30 - 17:00..
  • Wednesday 09:30 - 17:00..
  • Thursday 09:30 - 17:00..
  • Friday 09:30 - 17:00..
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • Opening times vary on a match day.
    • The ticket office is open before and after the match..

Location

  • The venue is situated outside the centre of the area.
  • This venue is situated in South Bermondsey.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is South Bermondsey.
  • The nearest underground station is Surrey Quays.

Parking (Non Match Days)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • There are 10 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 370cm x 510cm (12ft 2in x 16ft 9in).
    • The nearest designated bay is 6m (19ft 8in) from the main entrance.
    • The furthest designated bay is 40m (44yd) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located in front of the venue.

Parking (Match Days)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do need to be booked in advance.
    • There are 10 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 370cm x 510cm (12ft 2in x 16ft 9in).
    • The nearest designated bay is 20m (22yd) from the Gate W1.
    • The furthest designated bay is 40m (44yd) from the Gate W14.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located in front of West Stand.
  • Comments View
    • Parking needs to be booked in advance on match days.
    • There can be a drop off letter arranged so that people can be dropped outside the West Stand and the car parked elsewhere.
    • There is a designated parking area available behind North Stand for away supporters.
    • This needs to be booked in advance.
    • Contact the Disabled Liaison Officer for more information.

Outside Access (Main Entrance)

  • This information is for the entrance located in the middle of the West Stand.
  • There is level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 180cm (5ft 11in) wide.
  • Comments View
    • There is a steward stationed at the entrance on match days to open the door and provide assistance.

Outside Access (Club Shop Entrance)

  • This information is for the entrance located at the front of the club shop.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 80cm (2ft 7in) wide.

Level Change (Club Shop Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Outside Access (Gate W1)

  • This information is for the entrance located on the north west corner of the West Stand.
  • There is level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 103cm (3ft 5in) wide.
  • Comments View
    • There is a steward stationed at the entrance on match days to open the door and provide assistance.

Lift (Gate W1)

  • There is a lift for public use.
  • The lift is located just beyond the gate.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • The lift is 3m (9ft 10in) from Gate W1.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 103cm x 205cm (3ft 5in x 6ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Outside Access (Gate W14)

  • This information is for the entrance located on the south west corner of the West Stand.
  • There is level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 103cm (3ft 5in) wide.
  • Comments View
    • There is a steward stationed at the entrance on match days to open the door and provide assistance.

Lift (Gate W14)

  • There is a lift for public use.
  • The lift is located just after the gate.
  • The floors which are accessible by this lift are G-1-2.
  • The lift is 4m (13ft 1in) from Gate W14.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 78cm (2ft 7in).
  • The dimensions of the lift are 103cm x 205cm (3ft 5in x 6ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Reception (Main)

  • The reception desk is 1m (3ft 3in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • Lighting levels are bright.
  • There is not a hearing assistance system.

Other Floors (Main Reception)

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.

Lift (Main Reception)

  • There is a lift for public use.
  • The lift is located opposite the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • The lift is 4m (13ft 1in) from main entrance.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 104cm x 140cm (3ft 5in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Reception (Ticket Office)

  • The reception desk is 3m (9ft 10in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • There is a hearing assistance system.
  • Comments View
    • There are hearing loops located at counters 4, 11 and the ticket collection.
    • There is a ticket office for away supporters behind the North Stand.

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Music is played depending on events.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.

Sports Ground

  • Non-Segregated Seating View
    • Home and Away wheelchair users have separate seating areas.
  • Home Support Seating View
    • Wheelchair users have a designated accessible seating area.
    • There is level access to the designated seating area.
    • The access is by lift.
    • Wheelchair seating is located in the Lower West Stand.
    • The view from this area is good.
    • A companion can sit beside / near you.
    • Accessible toilets are available.
    • The closest accessible toilet to the seating area is 5m (16ft 5in).
    • The accessible toilet is located either end of the stand.
    • There is an audio description service.
    • Staff are trained to use the system.
    • A deposit is required for the system.
  • Away Support Seating View
    • Wheelchair users have a designated accessible seating area.
    • There is level access to the designated seating area.
    • Wheelchair seating is located in the Lower North Stand.
    • The view from this area is good.
    • A companion can sit beside / near you.
    • Accessible toilets are available.
    • The closest accessible toilet to the seating area is 7m.
    • The accessible toilet is located in the north west corner.
    • There is an audio description service.
    • Staff are trained to use the system.
    • A deposit is required for the system.
  • Comments View
    • The away designated supporters area is not covered and can be subject to the elements.
    • Supporters can be moved to the home designated supporters area.
    • Supporters wishing to stay in the away supporters area blankets and rain coats can be provided.
    • Please ask a steward for either of these.

Accessible Toilet (Lower West Stand)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 4m (4yd 1ft) from the the W1 lift.
    • This accessible toilet is located on the north west corner of the Lower West Stand.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door is light.
    • The dimensions of the accessible toilet are 175cm x 210cm (5ft 9in x 6ft 11in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 137cm (4ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.

Accessible Toilet (Lower West Stand B)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 5m (5yd 1ft) from the the W14 lift.
    • This accessible toilet is located south west corner of the Lower West Stand.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door is light.
    • The dimensions of the accessible toilet are 160cm x 210cm (5ft 3in x 6ft 11in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 91cm (2ft 12in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.

Accessible Toilet (Lower North Stand)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 15m (16yd 1ft) from the W1 Gate.
    • This accessible toilet is located next to the away designated seating in the north west corner of the Lower North Stand.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door is light.
    • The dimensions of the accessible toilet are 150cm x 390cm (4ft 11in x 12ft 10in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are not available.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • There are similar accessible toilets in the other 3 corners of the stadium.

Accessible Toilet (East Stand Block 43)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 2m (2yd 7in) from the Block 43.
    • This accessible toilet is located in the centre of the East Stand.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door is light.
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.
  • Comments View
    • There are 3 similar accessible toilets in the East Stand.
    • Baby change facilities are located within the venue.
    • The baby change facilities are located in the East Stand Block 43 accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.

Accessible Toilet (Hospitality First floor)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 15m (16yd 1ft) from the main lift.
    • This accessible toilet is located in the hospitality suite on the West Stand first floor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 81cm (2ft 8in).
    • The door is light.
    • The dimensions of the accessible toilet are 190cm x 330cm (6ft 3in x 10ft 10in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • Baby change facilities are located within the venue.
    • The baby change facilities are located in the hospitality suite accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • The picture on the left shows the view from the home designated area and the photo on the right shows the view from the away designated area.