You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a health suite with sauna and steam rooms, leisure pool, 25m pool, fitness suite, spin studio, studio 1, a cafe, studio 3 and a soft play room.

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• Comments View
  • Opening times may vary for the different facilities.
  • Please see the centre website for full details.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Deptford.
• The nearest underground station is Canada Water.
• The nearest DLR station is Greenwich.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in April 2021.
• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks. View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Frankham Street Car Park.
  • The car park is located off Deptford Church Street.
• On Street Parking and Drop-off Details. View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
• Public Car Parks. View
  • Car park websitehttp://www.lewisham.gov.uk/inmyarea/regeneration/deptford/deptford-centre/Pages/Frankham-Street-parking.aspx.
• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located on Giffin Street.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 200cm (6ft 7in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 155cm (5ft 1in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located on the path leading to the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.

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• Comments View
  • There is an easy slope between the first and second set of doors.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 10m (10yd 2ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The hearing system is available only on request.
• The type of system is a fixed loop.

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• Comments View
  • There are security barriers to the left and right after reception.
  • The wide barriers are 90cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• There is a hearing assistance system.
• The hearing system is available only on request.
• The system is a fixed loop.
• Staff are not trained to use the system.
• This venue does play background music.
• Music is played in the foyer and fitness suite.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • There are fixed hearing loops in the studios.
  • Photographs 1 and 2 show studio 3 and the soft play area on the first floor.
  • There are tables and chairs for adults in the soft play room.
  • The chairs do not have armrests.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located along the corridor, to the right after reception.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is 20m (21yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Restaurant Bar Internal (Rhubarb and Custard Cafe). Skip to the next section.

Restaurant Bar Internal (Rhubarb and Custard Cafe)

• The following information is for the cafe.
• Once inside, there is level access to the service.
• Full table service is not available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 6m (6yd 1ft) from the reception.
• The distance between the floor and the lowest table is 71cm (2ft 4in).
• Menus are wall only.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot & cold snacks.

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• Comments View
  • The cafe is open the same hours as the leisure centre.
  • There are also drink and snack vending machines in the foyer near the cafe.
  • The cold drinks machine has controls within 120cm of the floor.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is located to the right after reception.
  • The fitness suite is 18m (19yd 2ft) from the main entrance.
  • There is level access to the fitness suite.
  • There are doors into the fitness suite.
  • The doors open automatically.
  • The doors are double.
  • The doors are heavy.
  • The opening is 175cm (5ft 9in) wide.
• Fitness Suite (General) View
  • Staff receive some training in assisting disabled people.
  • Training provided is GP referral training.
  • Equipment suitable for mobility or sensory impaired users includes hand bike, recumbent bike, treadmill with step and cable crossover machine.
  • A portable hearing loop is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
• Comments View
  • Studios 1 and 2 open off the fitness suite.
  • Studio 1 is a multi-purpose room, used for group exercise classes.
  • Studio 2 is equipped with spin cycles.

You are on Accessible Shower (Dry Changing). Skip to the next section.

Accessible Shower (Dry Changing)

• Accessible shower facilities are available.
• The showers are located within the accessible toilets in the male and female dry changing rooms.
• The facilities available in the accessible shower are an adjustable shower head, handrails, and a flip down seat.
• The height of the seat is 53cm (1ft 9in).
• Other facilities available are accessible toilet and baby changing.
• There is level access to the services from the shower facilities.

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• Comments View
  • The dry changing areas are used for the studios and health suite as well as the fitness studio.

You are on Accessible Toilet (Dry Changing). Skip to the next section.

Accessible Toilet (Dry Changing)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 30m (32yd 2ft) from the main entrance.
  • The accessible toilet is located within the male and female dry changing areas.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is not a unisex toilet.
  • There are separate male and female accessible toilets.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 240cm x 250cm (7ft 10in x 8ft 2in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 170cm (5ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the grab rails and wall is good.
• Baby Change Facilities View
  • Inside the venue, there is level access to the baby change facility.
• Colour Contrast and Lighting View
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the dry changing room accessible toilet.
  • The height of the baby change table once extended is 89cm (2ft 11in).
• Comments View
  • The toilet described is the female accessible toilet.

You are on Standard Changing Room (Dry Changing). Skip to the next section.

Standard Changing Room (Dry Changing)

• There are standard changing rooms available.
• The standard changing room is 20m (21yd 2ft) from the main entrance.
• The standard changing room is 10m (10yd 2ft) from the reception desk.
• The standard changing room is 8m (8yd 2ft) from the fitness suite.
• The standard changing rooms are located to the right of reception.
• There is level access to the standard changing rooms.
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

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• Comments View
  • There are separate male and female standard changing rooms.
  • There are communal areas and cubicles.
  • There are lockers at all heights.

You are on Standard Shower (Dry Changing). Skip to the next section.

Standard Shower (Dry Changing)

• Shower facilities are available.
• The showers are located within the standard changing areas.
• There is level access to the shower facilities.

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• Comments View
  • There are additional standard showers within the health suite.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• There is a 25m main pool and a separate leisure pool which has a wave machine and slides.
• There are separate male and female changing areas linked to the main pool.
• From reception there is level access to the main pool and its changing areas.
• This pool has ladder access into the water.
• The ladders have handrails to both sides.
• There is a manual hoist which fixes to the poolside of this pool.
• There is a viewing area with fixed, flip-down seating.
• The leisure pool has its own unisex changing village.
• From reception there is ramped access to the the leisure pool and its changing village.
• The leisure pool has ramped access into the water (picture 2).
• There is a viewing area with tables and chairs which overlooks this pool.
• There are two wet-side chairs which can be used in either pool.

You are on Level Change (Access to Leisure Pool and Changing Village). Skip to the next section.

Level Change (Access to Leisure Pool and Changing Village)

• There is a ramp or slope to access this service.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• The ramp does have handrails.
• The handrails are on the right going up.
• The width of the ramp or slope is 117cm (3ft 10in).

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• Comments View
  • There is a further moderate ramp from the changing village to the poolside (photograph 3).

You are on Accessible Shower (Leisure Pool). Skip to the next section.

Accessible Shower (Leisure Pool)

• Accessible shower facilities are available.
• The showers are located in the leisure pool accessible toilet/ shower room.
• The facilities available in the accessible shower are an adjustable shower head, handrails, a shower chair, and a flip down seat.
• The height of the seat is 53cm (1ft 9in).
• Other facilities available are accessible toilet and chair.
• There is not level access to the services from the shower facilities.

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• Comments View
  • There is a similar accessible toilet / shower room next to the main pool.
  • This has dual access from the corridor and the pool side.
  • A Radar key is required for the main pool accessible changing room.
  • The key is available from staff.
  • This room was closed for repairs at the time of our visit (December 2014).

You are on Accessible Toilet (Leisure Pool Accessible Shower Room). Skip to the next section.

Accessible Toilet (Leisure Pool Accessible Shower Room)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 55m (60yd 5in) from the main entrance.
  • The accessible toilet is located in the leisure pool changing village.
  • There is not level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 260cm x 240cm (8ft 6in x 7ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 160cm (5ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the grab rails and wall is fair.
  • The contrast between the drop down rails and wall is fair.
• Baby Change Facilities View
  • Inside the venue, there is not level access to the baby change facility.
• Colour Contrast and Lighting View
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the leisure pool accessible toilet.
  • The height of the baby change table once extended is 94cm (3ft 1in).

You are on Standard Changing Room (Pool Changing). Skip to the next section.

Standard Changing Room (Pool Changing)

• There are standard changing rooms available.
• The standard changing room is 15m (16yd 1ft) from the the pool sides.
• The standard changing rooms are located in the leisure pool changing village and near the main pool.

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• Comments View
  • There is level access to the main pool changing, 25m from the main entrance.
  • There are separate male and female changing rooms (photograph 1) and two group changing rooms.
  • There is ramped access to the leisure pool changing village, 50m from the main entrance.
  • The changing village has unisex cubicles and some larger, family size changing rooms (photographs 2 and 3).
  • The family changing rooms have baby changing benches at 90cm high.

You are on Standard Shower (Pool Changing). Skip to the next section.

Standard Shower (Pool Changing)

• Shower facilities are available.
• The showers are located in the changing areas for the main and leisure pools.
• There is level access to the shower facilities.

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• Comments View
  • There is level access to poolside from the main pool showers.
  • There is ramped access to poolside from the leisure pool showers.

You are on Accessible Toilet (Foyer). Skip to the next section.

Accessible Toilet (Foyer)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 15m (16yd 1ft) from the main entrance.
  • The accessible toilet is located to the right of reception, in the cafe area.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 175cm x 200cm (5ft 9in x 6ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the grab rails and wall is fair.
  • The contrast between the drop down rails and wall is fair.
• Baby Change Facilities View
  • Inside the venue, there is level access to the baby change facility.
• Colour Contrast and Lighting View
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the foyer accessible toilet.
  • The height of the baby change table once extended is 93cm (3ft 1in).
• Comments View
  • There is an additional accessible toilet on the first floor, 4m from the lift.
  • This is close to the soft play and studio 3.
  • This was closed for repairs at the time of our visit (December 2014).
  • There is also a unisex accessible toilet in the leisure pool viewing area.
  • This toilet does not have adequate transfer or turning space for a wheelchair user.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located within the male and female dry changing rooms.
  • The female and male toilets are 40m (43yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are medium.
• Comments View
  • There are additional standard toilets off the leisure poolside changing village and the main pool changing area.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.