Access Guide
Introduction
- Services / facilities within the building include a health suite with sauna and steam rooms, leisure pool, 25m pool, fitness suite, spin studio, studio 1, a cafe, studio 3 and a soft play room.
-
Comments
View
- Opening times may vary for the different facilities.
- Please see the centre website for full details.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Deptford.
- The nearest underground station is Canada Water.
- The nearest DLR station is Greenwich.
COVID-19 Information
- The information in this section was taken in April 2021.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Opening Hours
Parking
- The venue does not have its own car park.
-
Public Car Parks.
View
- There is a car park for public use within 200m (approx).
- The name of the car park is Frankham Street Car Park.
- The car park is located off Deptford Church Street.
-
On Street Parking and Drop-off Details.
View
- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
-
Public Car Parks.
View
- Car park websitehttp://www.lewisham.gov.uk/inmyarea/regeneration/deptford/deptford-centre/Pages/Frankham-Street-parking.aspx.
-
On Street Parking and Drop-off Details.
View
- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located on Giffin Street.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 200cm (6ft 7in) wide.
-
Second set of doors
View
- There is a second set of doors.
- The doors open automatically.
- The doors are double width.
- The door opening is 155cm (5ft 1in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located on the path leading to the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
-
Comments
View
- There is an easy slope between the first and second set of doors.
Reception
- The desk/counter is 10m (10yd 2ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The hearing system is available only on request.
- The type of system is a fixed loop.
-
Comments
View
- There are security barriers to the left and right after reception.
- The wide barriers are 90cm.
Inside Access
- There is not level access to the service.
- There is a hearing assistance system.
- The hearing system is available only on request.
- The system is a fixed loop.
- Staff are not trained to use the system.
- This venue does play background music.
- Music is played in the foyer and fitness suite.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are varied.
-
Comments
View
- There are fixed hearing loops in the studios.
- Photographs 1 and 2 show studio 3 and the soft play area on the first floor.
- There are tables and chairs for adults in the soft play room.
- The chairs do not have armrests.
Other Floors
-
Steps
View
- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Lift
- There is a lift for public use.
- The lift is located along the corridor, to the right after reception.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1.
- The lift is 20m (21yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Restaurant Bar Internal (Rhubarb and Custard Cafe)
- The following information is for the cafe.
- Once inside, there is level access to the service.
- Full table service is not available.
- Food or drinks are ordered from the counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the service counter.
- There is ample room for a wheelchair user to manoeuvre.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 6m (6yd 1ft) from the reception.
- The distance between the floor and the lowest table is 71cm (2ft 4in).
- Menus are wall only.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot & cold snacks.
-
Comments
View
- The cafe is open the same hours as the leisure centre.
- There are also drink and snack vending machines in the foyer near the cafe.
- The cold drinks machine has controls within 120cm of the floor.
Fitness Suite
-
Access to Fitness Suite
View
- The fitness suite is located to the right after reception.
- The fitness suite is 18m (19yd 2ft) from the main entrance.
- There is level access to the fitness suite.
- There are doors into the fitness suite.
- The doors open automatically.
- The doors are double.
- The doors are heavy.
- The opening is 175cm (5ft 9in) wide.
-
Fitness Suite (General)
View
- Staff receive some training in assisting disabled people.
- Training provided is GP referral training.
- Equipment suitable for mobility or sensory impaired users includes hand bike, recumbent bike, treadmill with step and cable crossover machine.
- A portable hearing loop is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
-
Comments
View
- Studios 1 and 2 open off the fitness suite.
- Studio 1 is a multi-purpose room, used for group exercise classes.
- Studio 2 is equipped with spin cycles.
Accessible Shower (Dry Changing)
- Accessible shower facilities are available.
- The showers are located within the accessible toilets in the male and female dry changing rooms.
- The facilities available in the accessible shower are an adjustable shower head, handrails, and a flip down seat.
- The height of the seat is 53cm (1ft 9in).
- Other facilities available are accessible toilet and baby changing.
- There is level access to the services from the shower facilities.
-
Comments
View
- The dry changing areas are used for the studios and health suite as well as the fitness studio.
Accessible Toilet (Dry Changing)
- There are accessible toilets within this venue designated for public use.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 30m (32yd 2ft) from the main entrance.
- The accessible toilet is located within the male and female dry changing areas.
- There is level access to the accessible toilet.
-
Features and Dimensions
View
- This is not a unisex toilet.
- There are separate male and female accessible toilets.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door weight is light.
- The dimensions of the accessible toilet are 240cm x 250cm (7ft 10in x 8ft 2in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 170cm (5ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a coat hook.
-
Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 49cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is good.
-
Baby Change Facilities
View
- Inside the venue, there is level access to the baby change facility.
-
Colour Contrast and Lighting
View
- The contrast between the drop down rails and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the dry changing room accessible toilet.
- The height of the baby change table once extended is 89cm (2ft 11in).
-
Comments
View
- The toilet described is the female accessible toilet.
Standard Changing Room (Dry Changing)
- There are standard changing rooms available.
- The standard changing room is 20m (21yd 2ft) from the main entrance.
- The standard changing room is 10m (10yd 2ft) from the reception desk.
- The standard changing room is 8m (8yd 2ft) from the fitness suite.
- The standard changing rooms are located to the right of reception.
- There is level access to the standard changing rooms.
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
-
Comments
View
- There are separate male and female standard changing rooms.
- There are communal areas and cubicles.
- There are lockers at all heights.
Standard Shower (Dry Changing)
- Shower facilities are available.
- The showers are located within the standard changing areas.
- There is level access to the shower facilities.
-
Comments
View
- There are additional standard showers within the health suite.
Swimming Pool
- There is a 25m main pool and a separate leisure pool which has a wave machine and slides.
- There are separate male and female changing areas linked to the main pool.
- From reception there is level access to the main pool and its changing areas.
- This pool has ladder access into the water.
- The ladders have handrails to both sides.
- There is a manual hoist which fixes to the poolside of this pool.
- There is a viewing area with fixed, flip-down seating.
- The leisure pool has its own unisex changing village.
- From reception there is ramped access to the the leisure pool and its changing village.
- The leisure pool has ramped access into the water (picture 2).
- There is a viewing area with tables and chairs which overlooks this pool.
- There are two wet-side chairs which can be used in either pool.
Level Change (Access to Leisure Pool and Changing Village)
- There is a ramp or slope to access this service.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- The ramp does have handrails.
- The handrails are on the right going up.
- The width of the ramp or slope is 117cm (3ft 10in).
-
Comments
View
- There is a further moderate ramp from the changing village to the poolside (photograph 3).
Accessible Shower (Leisure Pool)
- Accessible shower facilities are available.
- The showers are located in the leisure pool accessible toilet/ shower room.
- The facilities available in the accessible shower are an adjustable shower head, handrails, a shower chair, and a flip down seat.
- The height of the seat is 53cm (1ft 9in).
- Other facilities available are accessible toilet and chair.
- There is not level access to the services from the shower facilities.
-
Comments
View
- There is a similar accessible toilet / shower room next to the main pool.
- This has dual access from the corridor and the pool side.
- A Radar key is required for the main pool accessible changing room.
- The key is available from staff.
- This room was closed for repairs at the time of our visit (December 2014).
Accessible Toilet (Leisure Pool Accessible Shower Room)
- There are accessible toilets within this venue designated for public use.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 55m (60yd 5in) from the main entrance.
- The accessible toilet is located in the leisure pool changing village.
- There is not level access to the accessible toilet.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 88cm (2ft 11in).
- The door weight is light.
- The dimensions of the accessible toilet are 260cm x 240cm (8ft 6in x 7ft 10in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 160cm (5ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
-
Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is fair.
- The contrast between the drop down rails and wall is fair.
-
Baby Change Facilities
View
- Inside the venue, there is not level access to the baby change facility.
-
Colour Contrast and Lighting
View
- The contrast between the walls and floor is good.
- The lighting levels are bright.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the leisure pool accessible toilet.
- The height of the baby change table once extended is 94cm (3ft 1in).
Standard Changing Room (Pool Changing)
- There are standard changing rooms available.
- The standard changing room is 15m (16yd 1ft) from the the pool sides.
- The standard changing rooms are located in the leisure pool changing village and near the main pool.
-
Comments
View
- There is level access to the main pool changing, 25m from the main entrance.
- There are separate male and female changing rooms (photograph 1) and two group changing rooms.
- There is ramped access to the leisure pool changing village, 50m from the main entrance.
- The changing village has unisex cubicles and some larger, family size changing rooms (photographs 2 and 3).
- The family changing rooms have baby changing benches at 90cm high.
Standard Shower (Pool Changing)
- Shower facilities are available.
- The showers are located in the changing areas for the main and leisure pools.
- There is level access to the shower facilities.
-
Comments
View
- There is level access to poolside from the main pool showers.
- There is ramped access to poolside from the leisure pool showers.
Accessible Toilet (Foyer)
- There are accessible toilets within this venue designated for public use.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 15m (16yd 1ft) from the main entrance.
- The accessible toilet is located to the right of reception, in the cafe area.
- There is level access to the accessible toilet.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 175cm x 200cm (5ft 9in x 6ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 75cm (2ft 6in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a coat hook.
-
Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is fair.
- The contrast between the drop down rails and wall is fair.
-
Baby Change Facilities
View
- Inside the venue, there is level access to the baby change facility.
-
Colour Contrast and Lighting
View
- The contrast between the walls and floor is good.
- The lighting levels are bright.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the foyer accessible toilet.
- The height of the baby change table once extended is 93cm (3ft 1in).
-
Comments
View
- There is an additional accessible toilet on the first floor, 4m from the lift.
- This is close to the soft play and studio 3.
- This was closed for repairs at the time of our visit (December 2014).
- There is also a unisex accessible toilet in the leisure pool viewing area.
- This toilet does not have adequate transfer or turning space for a wheelchair user.
Standard Toilet(s)
-
Availability and Location of Standard Toilets
View
- Standard toilets are available.
-
Access to Standard Female and Male Toilet(s)
View
- The female and male toilets are located within the male and female dry changing rooms.
- The female and male toilets are 40m (43yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are medium.
-
Comments
View
- There are additional standard toilets off the leisure poolside changing village and the main pool changing area.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.