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Centre Court Shopping Centre

4 Queens Road, Wimbledon, London, SW19 8YA

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Access Guide

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2020 Changes

  • AccessAble are aware that there have been changes to this Access Guide, which includes the information for the refurbishment carried out to the lift and the accessible toilet. Our surveyors will revisit the venue to update the information as soon as possible, subject to Government restrictions.

Location

  • The venue is situated within the centre of the area.
  • This venue is situated in Wimbledon.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Wimbledon.
  • The nearest underground station is Wimbledon.
  • There is a tram stop within 150m (164yds) of the venue.

COVID-19 Information

  • There are separate doors for entering and exiting.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • There is a limited number of people allowed inside.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There is clear signage inside to help with social distancing.
  • Toilets are available.

Opening Times

  • Monday 09:30 - 19:00.
  • Tuesday 09:30 - 19:00.
  • Wednesday 09:30 - 19:00.
  • Thursday 09:30 - 20:00.
  • Friday 09:30 - 19:00.
  • Saturday 09:00 - 18:00.
  • Sunday 11:00 - 17:00.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 365cm x 490cm (11ft 12in x 16ft 1in).
  • The nearest Blue Badge bay is 6m (6yd 1ft) from the car park entrance.
  • The furthest Blue Badge bay is 15m (16yd 1ft) from the car park entrance.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.

Outside Access (Upper Mall Entrance)

  • Entrance View
    • This information is for the entrance located on The Broadway.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 154cm.
  • Ramp/Slope View
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
  • Step(s) View
    • The step(s) is/are located to the right of the entrance.
    • There is/are 1-7 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • The lighting levels at the step(s) are moderate to good.
  • Comments View
    • The steps are on a slope.
    • The ramp overcomes the steps.

Outside Access (Car Park Entrance)

  • Entrance View
    • This information is for the entrance located on the upper level.
    • There is step-free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 160cm.

Outside Access (Queens Road Entrance)

  • Entrance View
    • This information is for the entrance located Queens Road.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 138cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.

Outside Access (Lower Mall Entrance)

  • Entrance View
    • This information is for the entrance located on The Broadway.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 148cm.
  • Ramp/Slope View
    • The ramp/slope is located leads from the pavement to the entrance and beyond.
    • The ramp/slope is permanent.
  • Comments View
    • Some users may need assistance with this slope.

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Music is played throughout the centre.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.
  • Comments View
    • There is a moderate slope inside the upper shopping level entrance that some users may need assistance with.

Other Floors

  • Steps View
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The escalators steps are clearly marked.
    • The head and foot of the escalators are not clearly marked.
    • The lighting level is bright.
  • Comments View
    • The floors which are accessible by stairs are lower parking level-upper parking level-lower shopping level-upper shopping level-cafe court level.
    • The floors which are accessible by escalator are lower shopping level-upper shopping level-cafe court level.

Lift

  • There is a lift for public use.
  • The lift is a standard lift.
  • The lift is 33m (36yd) from Queens Road entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 153cm x 203cm (5ft 0in x 6ft 8in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within reach for a wheelchair user.
  • They are between 110cm and 140cm.
  • The lift controls do have Braille markings.
  • The lift controls do not have tactile markings.
  • The lighting level in the lift is low.
  • Comments View
    • The floors which are accessible by stairs are lower parking level-upper parking level-lower shopping level-upper shopping level-cafe court level.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 48m (52yd 1ft) from the lift.
    • This accessible toilet is located off the cafe court.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from security or cleaning staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 79cm (2ft 7in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 149cm x 222cm (4ft 11in x 7ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are bright.
  • Comments View
    • There are 3 similar accessible toilets within the centre.

Standard Toilet(s)

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.