Access Guide
Introduction
- Services / facilities within the building include National Rail, London Underground (District Line) and Tramlink services.
Location
- The venue is situated within the centre of the area.
- This venue is situated in Wimbledon.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is Wimbledon.
- There is a tram stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 400cm x 580cm (13ft 1in x 19ft).
- The nearest Blue Badge bay is 35m (38yd 10in) from the main entrance.
- The furthest Blue Badge bay is 37m (40yd 1ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Station Entrance)
- This information is for the entrance located at the front of the station on Wimbledon Bridge.
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are heavy.
- The door opening is 160cm (5ft 3in) wide.
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Comments
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- Beyond the entrance and ticket office there is a wider ticket barrier available leading to the platforms.
- The barrier is 90cm wide, automatic and open away from you.
Level Change (Main Station Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading up to the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
Outside Access (Side Entrance)
- This information is for the entrance located next to Centre Court Shopping Centre.
- There is not level access into the venue.
- The main doors open (no doors).
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Comments
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- There are ticket barriers immediately beyond the entrance leading into the station.
- There is a wider barrier available that is 90cm wide, automatic and opens away from you.
Level Change (Side Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
Reception (Ticket Office)
- The reception desk is 12m (13yd) from the main station entrance.
- There is level access to reception from the entrance.
- The reception desk is low height.
- Lighting levels are bright.
- There is a hearing assistance system.
Reception (Passenger Assistance)
- The reception desk is 58m (63yd) from the lift 4.
- There is level access to reception from the entrance.
- The reception desk is low height.
- Lighting levels are bright.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The system is a fixed loop.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are varied.
Level Change (Platforms 1-10)
- There are steps to access this area / service.
- The steps are located leading down to the platforms.
- There is / are 15+ step(s) to the area / service.
- Lighting levels at the steps are medium.
- The steps are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The handrails are on both sides.
- There is a standard and / or platform lift to access this service.
Lift (Lift 1 - Platforms 9/10)
- There is a lift for public use.
- The lift is located on the corridor beyond the ticket barriers.
- The lift is a standard lift.
- The floors which are accessible by this lift are P-G.
- The lift is 70m (77yd) from main station entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 107cm (3ft 6in).
- The dimensions of the lift are 135cm x 145cm (4ft 5in x 4ft 9in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The lift controls do have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- There are four lifts in the station.
- Lift 1 is for access to Platforms 9-10.
- Lift 2 is 50m from the main station entrance and is for access to Platforms 7-8.
- Lift 3 is 30m from the main station entrance and is for access to Platforms 5-6.
- Lift 4 is 22m from the main station entrance and is for access to Platforms 1-4.
- All four lifts are identical except for lift 4, which has separate entry and exit doors.
Train Station
- There are generally 10 member(s) of staff on duty.
- The station is staffed.
- There is an office to obtain help.
- The office to obtain help is 58m (63yd) from the lift 4.
- This office is located next to Platforms 1-4.
- There is a ticket office.
- The ticket office is located in the main station foyer.
- The train companies operating from within this station are South West Trains, First Capital Connect, London Underground and Croydon Tramlink.
- There is a taxi rank at the station.
- The taxi rank is located at the side of the main station entrance next to the Blue Badge parking.
- The taxi rank is 38m (42yd) from the main station entrance.
- Shops and services within the station include Kiosk, AMT Coffee, Dino's, West Cornwall Pasty Co, Snoggy's, Upper Crust, Sweet Express, The Nut Tree, Costa and Paperchase.
- All key concourse shops and services have level access.
- There are 10 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1-10.
- Accessible toilets are located on the platform(s).
- Accessible toilets are located on platform(s) 1-4.
- There is not a wheelchair available to borrow.
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Comments
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- Platforms 1-4 are for access to London Underground.
- Platforms 5-9 are for access to National Rail services.
- Platform 10 is for access to Tramlink.
Train Station Platform
- The platform(s) accessed by lift is / are 1-10.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-10.
- Accessible toilets are 55m (60yd) from the lift 4.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 55m (60yd) from the lift 4.
- The accessible toilet is located next to Platforms 1-4.
- There is level access to the accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from Passenger Assistance.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 88cm (2ft 11in).
- The door is heavy.
- The dimensions of the accessible toilet are 140cm x 140cm (4ft 7in x 4ft 7in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 77cm (2ft 6in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is a functional emergency alarm available.
- It is not a push button style of alarm.
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are not mirrors in the accessible toilet.
- The height of the toilet seat above floor level is 49cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The toilet roll holder is 102cm (3ft 4in) high.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is placed higher than 74cm (2ft 5in).
- The sink is 75cm (2ft 6in) high.
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is poor.
- The contrast between the drop down rails and wall is poor.
- The contrast between the walls and floor is good.
- Lighting levels are bright.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located next to Platforms 1-4.
- The female and male toilets are 46m (50yd) from the lift 4.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
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Comments
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- Standard toilets cost 20p to use.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.