You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include exhibition halls, banqueting suites, meeting rooms, International Convention Centre, auditorium.
• Related link Custom House DLR Station for ExCel West.
• Https://www.accessable.co.uk/london-borough-of-newham/access-guides/custom-house-dlr-station-for-excel-west

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• Comments View
  • The ExCel Centre is a very large venue.
  • It is over 600m long from the west to east entrances.
  • Visitors with mobility difficulties are advised to check the car park or DLR station closest to their event location.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is West Ham.
• The nearest underground station is Custom House for EXCeL DLR Station - Elizabeth Line.
• The nearest DLR station is Custom House for EXCeL DLR Station.

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• Comments View
  • The venue is close to IFS cable car from North Greenwich.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Parking is charged at £25.00 per day, per vehicle, per entry, with some exceptions. There is a fine of £80 for parking in a disabled bay without displaying a valid disabled badge. Pre-booking is recommended via the venue's page: click here.
  • The car park is located below the exhibition halls level.
  • The car park type is sheltered.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 400cm x 600cm (13ft 1in x 19ft 8in).
  • The nearest Blue Badge bay is 4m (4yd 1ft) from the car park entrance to the building.
  • The furthest Blue Badge bay is 70m (76yd 1ft) from the car park entrance to the building.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 190cm (6ft 3in).
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located at the west end of the building, near to the taxi ranks.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.
• Comments View
  • There are over 80 Blue Badge bays in the car parks.
  • Blue Badge bays are on a first come, first served, basis.
  • There is direct access to the centre from the car park level by lift.
  • Blue Badge bays are located in zones 3, 8, 9 and 14.
  • There are standard parking bays available with charging points for electric vehicles.
  • Visitors cross a building access road.
  • There is a dropped kerb with tactile paving at the road crossing.

You are on Outside Access (Entrance to Building from Car Park). Skip to the next section.

Outside Access (Entrance to Building from Car Park)

• This information is for the entrance located leading from the car park on level 0.
• There is level access into the venue.
• There is not a bell/buzzer.
• There is not an intercom.
• The main door(s) open(s) automatically (towards you).
• The door(s) is / are double.
• The width of the door opening is 156cm (5ft 1in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 154cm (5ft 1in).
• Comments View
  • There are similar entrances from all areas of the car park.
  • In each location the entrances from both sides of the car park open into a shared area on level 0.
  • There are accessible and standard toilets in this area, 20m from the entrances.
  • There is lift access from this area to level 1 boulevard, in the centre of the building.

You are on Outside Access (Western Entrance - Custom House DLR). Skip to the next section.

Outside Access (Western Entrance - Custom House DLR)

• This information is for the entrance located on the elevated walkway at the western end of the building.
• There is not level access into the venue.
• There is not a bell/buzzer.
• There is not an intercom.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 160cm (5ft 3in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 160cm (5ft 3in).
• Comments View
  • The west entrance is raised above street level.
  • There is direct step-free access from Custom House DLR Station.

You are on Level Change (Western Entrance from Street Level). Skip to the next section.

Level Change (Western Entrance from Street Level)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located from the street next to the taxi rank.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the west entrance, near the drop off point.
• There is/are 15+ step(s) to the area/service.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

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• Comments View
  • The ramp is in three long sections with intermediate landings and resting places within each section.
  • There are alternative stairs from the pedestrian square.
  • There is a large terrace area with some seating outside the west entrance.

You are on Outside Access (East Entrance - Prince Regent DLR). Skip to the next section.

Outside Access (East Entrance - Prince Regent DLR)

• This information is for the entrance located off the raised walkway from the DLR Station.
• There is level access into the venue.
• There is not a bell/buzzer.
• There is not an intercom.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 140cm (4ft 7in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 140cm (4ft 7in).
• Comments View
  • There is lift access from the DLR station platforms or Victoria Dock Road to the raised walkway.
  • Please see the guide to the DLR Station for details.

You are on Reception (West Entrance). Skip to the next section.

Reception (West Entrance)

• The desk/counter is 10m (10yd 2ft) from the West Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

You are on Reception (East Entrance). Skip to the next section.

Reception (East Entrance)

• The desk/counter is 60m (65yd 1ft) from the East Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

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• Comments View
  • This reception area is only manned during busy periods.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in the boulevard.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

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• Comments View
  • The photographs show the central boulevard and one of the conference suites.

You are on Level Change (East End Slope). Skip to the next section.

Level Change (East End Slope)

• There is a ramp/slope to access this area/service.
• There is a level landing at the top of the ramp/slope.

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• Comments View
  • This is a long slope with intermediate landings and handrails on both sides.
  • The slope runs the entire width of the boulevard.

You are on Other Floors (Boulevard Stairs). Skip to the next section.

Other Floors (Boulevard Stairs)

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• Steps View
  • The floors which are accessible by stairs are 1-2-3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are 1-2-3.
  • The escalators steps are clearly marked.
  • The head and foot of the escalators are not clearly marked.
  • The lighting levels are medium.
• Comments View
  • There are also multiple sets of staircases off each side of the boulevard to further meeting rooms and to toilet areas.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located off the boulevard.
• The lift is a standard lift.
• The floors which are accessible by this lift are 0-1-2-3.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 160cm x 145cm (5ft 3in x 4ft 9in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • There are over 15 lifts within the venue.
  • Most lifts are located off the central boulevard.
  • There are further lifts to give access to the north and south gallery meeting rooms.
  • Some lifts travel from 0-1 only to access toilet areas and parking on level 0.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.

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• Comments View
  • There are around 20 cafes, bars and take away food outlets in the centre and further venues in the area outside the venue.
  • Most outlets are located in the central boulevard.
  • Options include healthy food, fast food, sandwiches and other light meals and snacks.
  • All are counter service.
  • Most seating is in shared areas in the centre of the boulevard.
  • There are a small number of seating areas at mezzanine level off the boulevard which are accessible by lift.
  • In most locations staff would be able to assist with bringing food to the table.
  • Menus are generally wall only
  • Seating varies in each location.

You are on Changing Places (Transfer Both Sides). Skip to the next section.

Changing Places (Transfer Both Sides)

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• Location and access View
  • The facility is located on level 1 at the east end of the building.
  • The facility is approximately 50m (54yd 2ft) from the Prince Regent DLR / East Entrance.
  • There is level access into the facility.
• Dimensions and features View
  • You do need a key for the facility.
  • It is a radar key.
  • The door opens outwards.
  • The width of the door is 109cm (3ft 7in).
  • The dimensions of the facility are 400cm x 360cm (13ft 1in x 11ft 10in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is free standing.
  • The length of the facility changing bench is 175cm (5ft 9in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in cubicle.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the left as you face the toilet is 165cm (5ft 5in).
  • The transfer space on the right as you face the toilet is 135cm (4ft 5in).
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • Dropdown rails are provided for the toilet.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The type of wash basin is fixed.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • Disposal facilities are available.
  • A privacy screen is available.
  • Wide tear off paper roll is available.
  • The facility has a non-slip floor.
  • A functioning emergency alarm is available.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 50m (54yd 2ft) from the East Entrance.
  • The accessible toilet is located to the left as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 103cm (3ft 5in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 160cm x 220cm (5ft 3in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and open waste paper bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 140cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer requires hands to be inserted into the top.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 110cm (3ft 7in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 102cm (3ft 4in).
• Comments View
  • There are 40 similar accessible toilets within the venue.
  • At the Western end of the venue there are toilets on level 0, with access by lift from the boulevard.
  • At the Eastern end of the building the accessible toilets are located directly off the boulevard.
  • There are further accessible toilets on all floor levels and within the exhibition areas.
  • There is generally an accessible toilet within 100m of most locations within the centre.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Comments View
  • Standard toilets are available in multiple locations, approximately every 50m along the main boulevard.
  • There are toilets on all levels, including the car park level and within the exhibition and conference areas.
  • Near the West entrance, toilets are located on level 0.
  • In the Eastern section, toilets are located directly off the boulevard.
  • All toilets have level access directly or by lift except the standard toilets nearest the West entrance which are accessed by stairs only.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • A small number of wheelchairs are available to borrow from the East and West Reception desks.
  • Wheelchairs cannot be reserved.
  • Bank/credit card details are taken as security for the wheelchair - a charge is only made if the wheelchair is not returned.
  • Staff have been trained to provide assistance to blind and visually impaired visitors.
  • Visitors requiring assistance, or facilities for assistance dogs, are requested to contact the centre in advance to make arrangements.
  • Requests for BSL interpreters or other adaptations should be directed to the organisers of the event being attended.
  • Mobility scooters are available and can be reserved by emailing [email protected].