Access Guide
Location
- The venue is situated within the centre of the area.
- This venue is situated in London Royal Docks.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is West Ham.
- The nearest underground station is Canning Town.
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Comments
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- The venue is also close to Royal Victoria DLR Station and the Emirates Air Line cable car.
- The hotel is approximately 200m across the pedestrian square from the western entrance to the ExCel Centre.
Opening Times
- The venue is open 24hrs and Reception is staffed 24 hours per day.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park type is multi storey.
- The car park is between the Ibis Hotel and ajdacent Novotel.
- There are 4 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 300cm x 500cm (9ft 10in x 16ft 5in).
- The nearest designated bay is 50m (54yd 2ft) from the car park entrance.
- The furthest designated bay is 70m (76yd 1ft) from the car park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is concrete.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The car park does have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The car park is on two levels.
- The Blue Badge parking spaces are on the upper level.
- Booking is not essential but is recommended.
- There is no direct access from the car park to the hotel.
- Guests parking on the upper level would need to return to street level using the vehicle access ramp.
- Guests may prefer to park on the ground floor.
- Alternatively, the Royal Victoria multi storey car park is close by.
Outside Access (Main Entrance)
- This information is for the entrance located on Western Gateway.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 160cm (5ft 3in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open automatically.
- The doors are double width.
- The door opening is 140cm (4ft 7in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
Reception
- The desk/counter is 0m () from the main entrance.
- The lighting levels are medium.
- There is a hearing assistance system.
- The hearing system is available only on request.
- The type of system is a portable loop.
- Staff are trained to use the system.
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Comments
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- There is no reception desk, they have a portable check in service. They will come to where ever the guests are seated to check them in.
Inside Access
- There is not level access to the service.
- This venue does play background music.
- Music is played in the bar area.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Lift
- There is a lift for public use.
- The lift is located to the left of the foyer.
- The lift is a standard lift.
- The floors which are accessible by this lift are 1-1M-2-3-4-5-6-7-8.
- The lift is 12m (13yd 4in) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 95cm x 135cm (3ft 1in x 4ft 5in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift does have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is low.
Room
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General Information
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- The Tourist Board rating is 3 star.
- There are 278 rooms in total.
- There are 0 standard ground floor rooms.
- There are 263 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 15 room(s) which has / have accessible ensuite facilities.
- There is / are 7 adjoining room(s) available for carers.
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Location and Access
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- The accessible room viewed is 25m (27yd 1ft) from the lift.
- There is level access from an accessible entrance.
- This is by lift.
- No accessible rooms are located in a separate building from the main hotel.
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Accessible Room
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- The room number or room name viewed was 629.
- The width of the door is 80cm.
- The height of the bed is 60cm.
- The measurement between the bed base and floor is 27cm (11in).
- Light switches are within 120cm from floor level.
- There is a functional emergency alarm in the room.
- It is a push button style alarm.
- An adjoining room is available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 92cm (3ft).
- The door opens by sliding.
- The door weight is light.
- The door is locked by a (no lock).
- The dimensions of the accessible ensuite are 195cm x 150cm (6ft 5in x 4ft 11in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 143cm (4ft 8in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- Wall mounted grab rails are available for the toilet.
- As you face the toilet, the wall mounted grab rails are on both sides.
- The toilet seat is 50cm (1ft 8in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 80cm (2ft 7in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is a functional emergency alarm available in the ensuite.
- Disposal facilities are available.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is not a bath.
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Wheel In Shower
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- There is a wheel in shower.
- The shower head is adjustable.
- The shower control type is lever.
- The shower seat is flip-down.
- The flip down or fixed seat height is 49cm (1ft 7in).
- There are handrails available for the shower.
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Signage, colour contrast and lighting in accessible rooms
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- There is pictorial signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is medium.
- The colour contrast between the walls and floor is high.
- The colour contrast between the internal hotel room door and wall is high.
- The colour contrast between the external ensuite door and wall is medium.
- Lighting levels are adjustable.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is low.
- The colour contrast between the walls and floor in the ensuite is low.
- The colour contrast between the dropdown rails and wall is low.
- The colour contrast between the grab rails and wall is high.
- Lighting levels are bright.
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Auxiliary Aids - General
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- Some rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) flashing alarms, vibrating pillows, and Teletext/subtitles/Ceefax.
- Other sensory auxiliary aids available are large button telephone.
- Flashing fire alarms are in rooms.
- Vibrating fire alarms are available from reception.
- The venue does provide other auxiliary aids for people with mobility impairments.
- The other available auxiliary aid(s) is(are) mobile hoists.
- Assistance dogs are welcome to stay with guests in rooms.
- The number of accessible rooms with wheel in showers is 15.
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Ground Floor Standard Rooms
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- There are not standard rooms on the ground floor.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
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Comments
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- The mobile hoist is shared with the adjoining Novotel.
- Please pre-book if required.
Level Change (Access to Restaurant)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the left of the reception desk.
- The ramp or slope is permanent.
- The ramp does have handrails.
- The handrails are on the right going up.
- There are steps to access this area / service.
- The steps are located to the right of the reception desk.
- There is / are 2 step(s) to the area / service.
- The lighting levels at the steps are medium.
- The step(s) is/are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The handrails are on the right going up.
- The ramp/slope does bypass the step(s).
Eating and Drinking (Restaurant)
- Full table service is available.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 50m (54yd 2ft) from the main entrance.
- The distance between the floor and the lowest table is 74cm (2ft 5in).
- The distance between the floor and the highest table is 100cm (3ft 3in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic cups are available.
- Plastic cutlery is available.
- Drinking straws are available on request.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is breakfast and dinner.
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Comments
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- A full page magnifier is available to assist with reading menus.
- There is also a separate bar counter.
- Drinks are ordered at the bar.
- There is not a lowered section.
Accessible Toilet (Foyer)
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 10m (10yd 2ft) from the main entrance.
- The accessible toilet is located to the right of the reception, off the bar area.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 80cm (2ft 7in).
- The door weight is light.
- The dimensions of the accessible toilet are 150cm x 180cm (4ft 11in x 5ft 11in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- The tap type is sensor.
- There is a mixer tap.
- There is a functional emergency alarm available.
- It is not a push button style of alarm.
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on the left.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- The lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located to the right of the reception desk, off the bar area.
- The female and male toilets are 15m (16yd 1ft) from the main entrance.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- The assistance dog toilet area is located outside the hotel.