You are on Introduction (DLR Services). Skip to the next section.

Introduction (DLR Services)

• Related link TFL Accessibility Guides.
• Https://tfl.gov.uk/forms/12387.aspx

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• Comments View
  • The Docklands Light Railway (DLR) is a fully accessible public transport network with step-free access into all stations.
  • TFL produce a range of accessibility guides including audio guides and large print maps showing step-free routes and the location of toilets on the network.
  • Please see the link above to download or order guides.
  • Most DLR stations are not staffed.
  • Station buildings do not have doors or ticket barriers and are open 24 hours a day.
  • Train services are not 24 hours.
  • Please see link to TFL website for train operating times at each station.
  • Self-service ticket machines are available at each station.
  • Oyster cards, contactless payment cards and travel cards are accepted.
  • There is level access from platform to train at every station.
  • Wheelchair users are advised to reverse on and off the train to overcome any gap between the platform and the train.
  • Every train has a member of staff to assist customers.
  • There is a push button alarm call point on every platform, linked to a control centre.
  • The control centre can alert the staff on the train to customers waiting to board who will require assistance.
  • All platforms have some shelter and fixed seating with armrests.

You are on Location. Skip to the next section.

Location

• This venue is situated in Silvertown.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Woolwich Arsenal.
• The nearest underground station is Canning Town - Jubilee Line.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is London City Airport Car Park.
  • The car park is located outside the airport terminal building.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• Public Car Parks. View
  • Car park websitehttp://www.londoncityairport.com/visitingtheairport/page/road.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located outside the airport entrance.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.
• Comments View
  • There is unrestricted on-steet parking in the area around the Drew Road Entrance.

You are on Outside Access (Airport Entrance). Skip to the next section.

Outside Access (Airport Entrance)

• This information is for the entrance located via the airport main entrance.
• There is level access into the venue.
• The bell is in a suitable position to allow wheelchair users to gain access.
• The main doors open automatically.
• The doors are double width.
• The door opening is 230cm (7ft 7in) wide.

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• Comments View
  • The entrance to the station is straight ahead after the airport entrance.
  • There are no doors at the station entrance.

You are on Outside Access (Drew Road Entrance). Skip to the next section.

Outside Access (Drew Road Entrance)

• This information is for the entrance located on Drew Road.
• There is not level access into the venue.
• The main doors open (no doors).
• The door opening is 400cm (13ft 1in) wide.

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• Comments View
  • This entrance is used for access to the DLR station when the airport is closed.

You are on Level Change (Drew Road Entrance). Skip to the next section.

Level Change (Drew Road Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located from the street down towards the entrance and subway.
• The ramp or slope is permanent.
• There are steps to access this area / service.
• The steps are located from the subway up to the station ticket hall.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are medium.
• The step(s) is/are not clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp/slope does not bypass the step(s).
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.
• The lift does not bypass the ramp.

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• Comments View
  • The vehicle in the photograph was a maintenance contractor.
  • Other vehicles are not permitted on the paved area.

You are on Lift (Access to Concourse and Platforms). Skip to the next section.

Lift (Access to Concourse and Platforms)

• There is a lift for public use.
• The lift is located in the centre of the subway and ticket concourse.
• The lift is a standard lift.
• The floors which are accessible by this lift are subway - ticket concourse - platforms.
• The lift is 22m (24yd 2in) from the Drew Road Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 200cm x 135cm (6ft 7in x 4ft 5in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • The lift is located 34m from the airport entrance.
  • At platform level, the train boarding area is 40m from the lift.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 3 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located on the station concourse level.
• The ticket office is 25m (27yd 1ft) from the airport entrance.
• The train companies operating from within this station are DLR - Woolwich Arsenal branch.
• There is a taxi rank at the station.
• The taxi rank is located outside the airport entrance.
• The taxi rank is 55m (60yd 5in) from the airport entrance.
• Shops and services within the station include Costa Coffee.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1-2.
• Comments View
  • When the ticket office is closed there would be at least one member of security/ assistance staff in the station.

You are on Counter (Ticket and Information Office). Skip to the next section.

Counter (Ticket and Information Office)

• The counter is 5m (5yd 1ft) from the lift.
• There is level access to the counter from the entrance.
• There is not a lowered section.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The height of the counter is medium.
• Staff are trained to use system.
• Lighting levels are bright.

You are on Level Change (Access to Platforms). Skip to the next section.

Level Change (Access to Platforms)

• There are steps to access this area / service.
• The steps are located at the far end of the ticket concourse.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are medium.
• The step(s) is/are not clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

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• Comments View
  • There are escalators to access the platforms from the ticket concourse.
  • The escalators are opposite the lifts.
  • The escalator steps are clearly marked.
  • The top and bottom of the escalators is clearly marked.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-2.
• The platform(s) accessed by lift is / are 1-2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-2.

You are on Waiting Room / Area (Platforms 1-2). Skip to the next section.

Waiting Room / Area (Platforms 1-2)

• There is a waiting room / area.
• The waiting room / area is 74m (80yd 2ft) from the lift.
• There is level access into the waiting room / area.
• Level access is by lift.
• There are doors into the waiting room / area.
• The main doors open away from you (push).
• The doors are single width.
• The doors are heavy.
• The door opening is 102cm (3ft 4in) wide.
• The type of flooring is stone.
• There is room for a wheelchair user to manoeuvre.
• All chairs are permanently fixed.
• Chairs with armrests are available.
• Announcements are audible.
• Lighting levels are bright.
• The room does not have background music playing.
• There is space for an assistance dog to rest.
• Vending machines are not available.

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• Comments View
  • Although there are no speakers in the waiting room, announcements on the platforms can be heard in the waiting room.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are not accessible toilets within this venue designated for public use.

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• Comments View
  • The nearest accessible toilets are in the airport terminal.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.
• Comments View
  • The nearest standard toilets are in the airport terminal.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are available in large print.
• Staff are Text Relay aware.

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• Comments View
  • Large print maps and other guides are available from the information office.