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Stratford International Station

International Way, Stratford, London, E15 1AZ

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Access Guide

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Opening Times

  • The station building is open 24 hours.
  • Train services are not 24 hours.
  • Please see the station website for details of train services.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Stratford.
  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Stratford - Jubilee and Central Lines.
  • Comments View
    • Stratford International DLR station is on the opposite side of International Way to the rail station.
    • The station is also next to the Westfield Shopping Centre.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located opposite Westfield.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.
  • Comments View
    • There is an identical entrance at the opposite end of the building, facing the DLR station on International Way.

Outside Access (Hitchcock Lane Entrance)

  • This information is for the entrance located to the east of the main building. Hitchcock Lane is a Westfield service road.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • Comments View
    • This entrance /exit leads directly to the platforms.
    • There is no ticket office at this entrance but self-service ticket machines are available.

Level Change (Eastern Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located before and after the ticket barriers.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments View
    • This entrace leads to a bridge level from which there is lift/ escalator access to platforms.

Train Station

  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located on the main concourse.
  • The ticket office is 30m (32yd 2ft) from the entrances.
  • The train companies operating from within this station are London and Southeastern Railway highspeed services.
  • There is a taxi rank at the station.
  • The taxi rank is located 60m from the entrance at the Westfield end of the building.
  • Shops and services within the station include cafĂ©, newsagents.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 2-3.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
  • Comments View
    • Although there are 4 platforms at this station, only platforms 2 and 3 are currently in use.

Counter (Ticket Office)

  • The counter is 30m (32yd 2ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is a lowered section.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The height of the counter is high.
  • Staff are not trained to use system.
  • Lighting levels are medium.
  • Comments View
    • When the ticket office is closed, self-service ticket machines are available to the right of the ticket office and also at the Hitchcock Lane entrance.
    • Oyster cards are not accepted on services at this station.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are bright.

Level Change (Access to Platforms)

  • There are steps to access this area / service.
  • The steps are located after the ticket barriers.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.
  • Comments View
    • The top and bottom of the steps and the landings are clearly marked.
    • There are additional stairs leading to the Hitchcock Lane entrance.
    • There are escalators to reach the platforms from the main station building.
    • The escalator steps are not clearly marked.
    • There are additional escalators at the Hitchcock Lane entrance which do have steps clearly marked.
    • The top and bottom of all the escalators are clearly marked.

Lift (Access to Platforms)

  • There is a lift for public use.
  • The lift is located to the right after the ticket barriers in the main station building.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are concourse - platforms.
  • The lift is 30m (32yd 2ft) from the entrances.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 94cm x 210cm (3ft 1in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • There is a second lift at the Hitchcock Lane entrance.
    • The lift door has a clear opening of 120cm.
    • Inside the lift is 160 x 210cm.

Train Station Platform

  • This information is for platform(s) 2-3.
  • The platform(s) accessed by lift is / are 2-3.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 2-3.
  • Accessible toilets are 10m (10yd 2ft) from the Westfield Entrance.
  • Comments View
    • There is a deep step up and a gap between the platform and the train at this station.
    • Portable ramps are available on the platforms for staff to assist customers with wheelchairs.
    • Customers requiring assistance are advised to make arrangements 48 hours before travel.
    • Please call the Southeastern Special Assistance team on 0800 783 4524.

Waiting Room / Area (Platforms 2-3)

  • There is a waiting room / area.
  • The waiting room / area is 15m (16yd 1ft) from the lift.
  • There is level access into the waiting room / area.
  • There are doors into the waiting room / area.
  • The main doors open automatically.
  • The doors are single width.
  • The type of flooring is tiles.
  • There is room for a wheelchair user to manoeuvre.
  • All chairs are permanently fixed.
  • All chairs have armrests.
  • Announcements are audible and visual.
  • Lighting levels are medium.
  • The room does not have background music playing.
  • There is space for an assistance dog to rest.
  • Vending machines are not available.
  • Comments View
    • Threre are further waiting rooms and shelters without doors on the platform.

Accessible Toilet (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 8m (8yd 2ft) from the Westfield entrance.
    • This accessible toilet is located to the left of the concourse.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 140cm x 235cm (4ft 7in x 7ft 9in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 40cm (1ft 4in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 120cm (3ft 11in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • There is a medium colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is fair.
    • The lighting levels are moderate to good.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located to the left of the concourse.
    • The female and male toilets are 10m (10yd 2ft) from the Westfield entrance.
    • Inside the venue, there is level access to the female and male toilet.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the male and female standard toilets.
    • The height of the baby change table once extended is 94cm (3ft 1in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • The baby change bench is located in the larger toilet cubicle at the far end of the room.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are Text Relay aware.