Access Guide
Introduction
- Related link TFL Getting Around London Guide.
- Https://tfl.gov.uk/cdn/static/cms/documents/uploads/forms/getting-around-london-large-print.pdf
- Related link TFL Accessible Buses.
- Http://www.disabledgo.com/access-guide/london-borough-of-newham/tfl-accessible-buses
Opening Times
- The venue is open 24hrs.
Location
- This venue is situated in Canning Town.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is West Ham.
- The nearest underground station is Canning Town - Jubilee Line.
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Comments
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- Canning Town Tube and DLR station is entered at the northern end of the bus station.
Parking
- The venue does not have its own car park.
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Public Car Parks.
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- There is not a car park for public use within 200m (approx).
Outside Access (Bus Station Entrance)
- This information is for the entrance located at the southern end of the building.
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are permanently held open.
- The door opening is 130cm (4ft 3in) wide.
Level Change (Bus Station Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
Outside Access (Entrance from Canning Town Underground / DLR Station)
- This information is for the entrance located from within the station building.
- There is level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are permanently held open.
- The door opening is 180cm (5ft 11in) wide.
Outside Access (Side / Bus Stand Entrances)
- This information is for the entrance located to both sides of the building and from each waiting area to the buses.
- There is level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 130cm (4ft 3in) wide.
Bus Station
- The station is staffed.
- There are generally 1 member(s) of staff on duty.
- The station is not staffed between 21:30 - 06:30.
- There is an office to obtain help (other than the ticket office).
- The office to obtain help (other than the ticket office) is located within the bus station.
- The help office is 40m (43yd 2ft) from the entrance from the underground / DLR station.
- There is not a ticket office / travelcentre.
- There are 6 stands / bays.
- The bus companies operating within this station are TFL.
- There is a taxi rank at the station.
- The taxi rank is located on the road outside the bus station. The taxi rank is rarely used and there are unlikely to be taxis waiting.
- The taxi rank is 50m (54yd 2ft) from the main bus stands.
- Shops and services within the station include newsagent.
- All key concourse shops and services have level access.
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Comments
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- Buses accept Oyster, contactless cards and paper travelcards only.
- There are no ticket machines in the bus station.
- Travel cards can be bought from the ticket office or ticket machines in Canning Town Underground / DLR Station.
Counter (Information Point)
- There is level access to the counter from the entrance.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is low.
- There is a hearing assistance system.
- The hearing assistance system is available only on request.
- The type of system is a fixed loop.
- Staff are trained to use system.
- Lighting levels are bright.
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Opening Times
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- Monday 06:30 - 21:30.
- Tuesday 06:30 - 21:30.
- Wednesday 06:30 - 21:30.
- Thursday 06:30 - 21:30.
- Friday 06:30 - 21:30.
- Saturday 06:30 - 21:30.
- Sunday 08:30 - 16:00.
Bus Station Stand
- The stands which have level access are all.
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Comments
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- There are waiting areas with fixed seating next to each bus stand.
- The seating has armrests.
- Some seating areas are open to the internal bus station concourse.
- Some waiting areas are enclosed by glass walls with automatic sliding doors.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 30m (32yd 2ft) from the Information Point.
- The accessible toilet is located on the main inside concourse.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is not a radar key.
- The key can be obtained from the information point.
- The door opens inwards and outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 100cm (3ft 3in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 210cm x 203cm (6ft 11in x 6ft 8in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 125cm (4ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is a functional emergency alarm available.
- It is not a push button style of alarm.
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The hand dryer is 110cm (3ft 7in) high.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is placed higher than 74cm (2ft 5in).
- The height of the sink is 76cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- The contrast between the internal door and wall is fair.
- The contrast between the grab rails and wall is good.
- The contrast between the drop down rails and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
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- The toilet flush is a pull chain.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located off the main internal concourse.
- The female and male toilets are 20m (21yd 2ft) from the the information point.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located baby care room.
- The height of the baby change table once extended is 90cm (2ft 11in).
- Inside the venue, there is level access to the baby change facility.
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Comments
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- The baby care room is kept locked.
- The key is available from staff at the information point.
- All toilets are locked when the station is not staffed.
Additional Info
- Staff do receive disability awareness / equality training.
- Staff are Text Relay aware.