Access Guide
Introduction
- Related link TFL Accessible Buses.
- Https://www.accessable.co.uk/london-borough-of-newham/access-guides/tfl-accessible-buses
Opening Times
- The venue is open 24hrs.
Location
- This venue is situated in Canning Town.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is West Ham.
- The nearest underground station is Canning Town - Jubilee Line.
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Comments
View
- Canning Town Tube and DLR station is entered at the northern end of the bus station.
Parking
- The venue does not have its own car park.
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Public Car Parks
View
- There is not a car park for public use within 200m (approx).
Outside Access (Bus Station Entrance)
- This information is for the entrance located at the southern end of the building.
- There is not level access into the venue.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are double.
- The door(s) is / are permanently held open.
- The width of the door opening is 138cm (4ft 6in).
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Comments
View
- The bus station is currently undergoing construction work (29.08.23).
- The entrance is currently approached via a 165cm wide approach.
- There is a single clearly marked bollard with an identification band at the approach to this entrance. It is 92cm high with a width of 80cm between the bollard and the walls.
Level Change (Bus Station Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
Outside Access (Entrance from Canning Town Underground / DLR Station)
- This information is for the entrance located within the station building.
- There is level access into the venue.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are double.
- The door(s) is / are permanently held open.
- The width of the door opening is 180cm (5ft 11in).
Outside Access (Side / Bus Stand Entrances)
- This information is for the entrance located to both sides of the building and from each waiting area to the buses.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 130cm (4ft 3in).
Bus Station
- The station is staffed.
- There are generally 1 member(s) of staff on duty.
- The station is not staffed between 21:30 - 06:30.
- There is an office to obtain help (other than the ticket office).
- The office to obtain help (other than the ticket office) is located within the bus station.
- The help office is 40m (43yd 2ft) from the Canning Town Underground / DLR Station entrance.
- There is not a ticket office / travel centre.
- There are 6 stands / bays.
- The stands which have level access are all stands.
- The bus companies operating within this station are TFL.
- There is a taxi rank at the station.
- The taxi rank is located on the road outside the bus station. The taxi rank is rarely used and there are unlikely to be taxis waiting.
- The taxi rank is 50m (54yd 2ft) from the main bus stands.
- Shops and services within the station include a newsagent.
- All key concourse shops and services have level access.
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Comments
View
- Buses accept Oyster, contactless cards and paper travelcards only.
- There are no ticket machines in the bus station.
- Travel cards can be bought from the ticket office or ticket machines in Canning Town Underground / DLR Station.
- At the time of the survey (29.08.23) the bus station was undergoing construction work. Internally this consists of scaffolding clad with white wood panelling, reducing the central corridor to 126cm in places.
Counter (Information Point)
- The counter is 20m (21yd 2ft) from the side entrance.
- There is level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 75cm (2ft 6in).
- There is not a lowered section.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is not signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 29/08/2023.
- The hearing assistance system was working at the time of testing.
- Lighting levels are good.
Bus Station Stand
- The stands which have level access are all stands.
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Comments
View
- There are waiting areas with fixed seating next to each bus stand.
- The seating has armrests.
- Some seating areas are open to the internal bus station concourse.
- Some waiting areas are enclosed by glass walls with automatic sliding doors.
Toilet with Adaptations (Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
View
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 30m (32yd 2ft) from the information point.
- This accessible toilet is located on the main inside concourse.
- There is level access to this accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is not a radar key.
- The key can be obtained from the information point.
- The door opens inwards and outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 100cm (3ft 3in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 210cm x 203cm (6ft 11in x 6ft 8in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 125cm (4ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are not available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 110cm (3ft 7in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 76cm (2ft 6in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is poor.
- There is a medium colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Comments
View
- The toilet flush is a pull chain.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located off the main internal concourse.
- The female and male toilets are approximately 20m (21yd 2ft) from the information point.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are moderate to good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the baby care room.
- The height of the baby change table once extended is 90cm (2ft 11in).
- Inside the venue, there is level access to the baby change facility.
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Comments
View
- The baby care room is kept locked.
- The key is available from staff at the information point.
- All toilets are locked when the station is not staffed.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.