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Canning Town Station

Silvertown Way, Newham, London, E16 1DQ

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Access Guide

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Introduction

  • Comments View
    • Canning Town Station serves underground and DLR services.
    • At street level, it forms part of Canning Town Bus Station.
    • For all rail services, passengers move from street level to the below-ground ticket hall, then up to all platforms.
    • There is level access to all platforms by lift.
    • TFL produce a range of audio guides, large print maps and other guides for disabled passengers.
    • Please see the link above for details.

Opening Times

  • Monday 05:00 - 01:25.
  • Tuesday 05:00 - 01:25.
  • Wednesday 05:00 - 01:25.
  • Thursday 05:00 - 01:25.
  • Friday 05:00 - 01:25.
  • Saturday 05:00 - 01:25.
  • Sunday 06:30 - 00:30.

Location

  • This venue is situated in Canning Town.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Stratford/ West Ham.

Parking

  • The venue does not have its own car park.

Outside Access (Silvertown Road Entrance)

  • This information is for the entrance located on Silvertown Road.
  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 205cm (6ft 9in) wide.
  • Comments View
    • There are similar entrances with level access from the bus alighting points on the other side of the station building.
    • There is also level access from within the bus station.

Outside Access (Northern Entrance - Matchday Route)

  • This information is for the entrance located at the northernmost end of the station, near the junction with Newham Way.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 142cm (4ft 8in) wide.
  • Comments View
    • This route is signposted to ease congestion on match days at the nearby West Ham Football Club ground.

Level Change (Northern Entrance Matchday Route)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located from the pavement down towards the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • The width of the ramp or slope is 133cm (4ft 4in).
  • There are steps to access this area / service.
  • The steps are located to the left of the entrance.
  • There is / are 8 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does bypass the steps.
  • Comments View
    • This entrance can be bypassed by using the main Silvertown Road entrance.

Other Floors (Access to Ticket Hall)

  • Steps View
    • The floors which are accessible by stairs are G-Ticket Hall (-1).
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are entrance level to ticket hall.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are not clearly marked.
    • The lighting levels are bright.

Lift (Entrance to Ticket Hall)

  • There is a lift for public use.
  • The lift is located to the right of the escalators fom the bus station.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are street level - ticket hall.
  • The lift is 20m (21yd 2ft) from the Silvertown Road entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is medium.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Train Station

  • There are generally 3 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located on the main concourse, below ground.
  • The ticket office is 45m (49yd 8in) from the entrance lift.
  • The train companies operating from within this station are London Underground - Jubilee Line, DLR.
  • There is a taxi rank at the station.
  • The taxi rank is located outsde the bus station on Silvertown Road.
  • The taxi rank is 100m (109yd 1ft) from the Silvertown Road Main Entrance.
  • Shops and services within the station include newsagents.
  • All key concourse shops and services have level access.
  • There are 6 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are all.
    • There is not a wheelchair available to borrow.
  • Comments View
    • Platforms 1-2-3-4 serve the DLR.
    • Platforms 5-6 serve the Jubilee Line.
    • Ticket barriers are located on the ticket hall level.

Counter (Ticket Office)

  • The counter is 75m (82yd 1in) from the lift.
  • There is level access to the counter from the entrance.
  • There is not a lowered section.
  • The height of the counter is high.
  • There is a hearing assistance system.
  • The hearing assistance system is not available only on request.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Lighting levels are medium.
  • Comments View
    • The ticket office is below ground on the ticket hall concourse.
    • There are also self-service ticket machines at ticket hall level.
  • Opening Times View
    • Monday 05:45 - 21:45.
    • Tuesday 05:45 - 21:45.
    • Wednesday 05:45 - 21:45.
    • Thursday 05:45 - 21:45.
    • Friday 05:45 - 21:45.
    • Saturday 07:15 - 22:30.
    • Sunday 08:00 - 21:30.

Other Floors (Ticket Hall to Platforms)

  • Steps View
    • The floors which are accessible by stairs are ticket hall - all platforms.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are ticket hall to platforms 3-4-5-6.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are not clearly marked.
  • Comments View
    • From the ticket hall there are steps and escalators to platforms 5-6 for the Jubilee Line.
    • From here there are further steps and escalators up to platforms 3-4 for the DLR above.

Lift (Ticket Hall to All Platforms)

  • There is a lift for public use.
  • The lift is located at the far end of the ticket hall near the escalator.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are platforms 3-4-5-6.
  • The lift is 60m (65yd 1ft) from the ticket barriers.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 180cm x 130cm (5ft 11in x 4ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There is a separate lift from the ticket hall concourse to platforms 1-2.
    • In this lift, platform level is named level 0, ticket hall is -1.

Train Station Platform

  • The platform(s) accessed by lift is / are 1-2-3-4-5-6.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-2-3-4-5-6.
  • Comments View
    • There is level access from platform to train on all DLR platforms.
    • Jubilee Line trains are level or have a very shallow step up from platform to train.
    • There are seats with armrests on all platforms.
    • There are also a small number of seats on the ticket hall level.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.
  • Comments View
    • The nearest accessible toilets are in Canning Town Bus Station, on the bus station internal concourse.
    • The key is obtainable from the Bus Station Information Point Office.
    • Please see the guide to the bus station for details.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are not available.
  • Comments View
    • The nearest standard toilets and baby change facilties are located at street level, in Canning Town Bus Station.
    • A key is required for the baby change room, obtainable from the Information Point Office.
    • The standard toilets are not locked but are open only when the information office is staffed.
    • Please see the guide to the bus station for details.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are available in large print.
  • Staff are Text Relay aware.
  • Comments View
    • Large print maps and other accessibility guides are available from the ticket office.