You are on Introduction. Skip to the next section.

Introduction

• Related link Canning Town Bus Station.
• Https://www.accessable.co.uk/london-borough-of-newham/access-guides/canning-town-bus-station

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• Comments View
  • Canning Town Station serves underground and DLR services.
  • At street level, it forms part of Canning Town Bus Station.
  • For all rail services, passengers move from street level to the below-ground ticket hall, then up to all platforms.
  • There is level access to all platforms by lift.
  • TFL produce a range of audio guides, large print maps and other guides for disabled passengers.
  • Please see the link above for details.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 05:00 - 01:25.
• Tuesday 05:00 - 01:25.
• Wednesday 05:00 - 01:25.
• Thursday 05:00 - 01:25.
• Friday 05:00 - 01:25.
• Saturday 05:00 - 01:25.
• Sunday 06:30 - 00:30.

You are on Location. Skip to the next section.

Location

• This venue is situated in Canning Town.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Stratford/ West Ham.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Because the building is surrounded by the bus station, it is not possible to wait or park at the station.

You are on Outside Access (Silvertown Road Entrance). Skip to the next section.

Outside Access (Silvertown Road Entrance)

• This information is for the entrance located on Silvertown Road.
• There is level access into the venue.
• The main doors open (no doors).
• The door opening is 205cm (6ft 9in) wide.

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• Comments View
  • There are similar entrances with level access from the bus alighting points on the other side of the station building.
  • There is also level access from within the bus station.

You are on Outside Access (Northern Entrance - Matchday Route). Skip to the next section.

Outside Access (Northern Entrance - Matchday Route)

• This information is for the entrance located at the northernmost end of the station, near the junction with Newham Way.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are heavy.
• The door opening is 142cm (4ft 8in) wide.

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• Comments View
  • This route is signposted to ease congestion on match days at the nearby West Ham Football Club ground.

You are on Level Change (Northern Entrance Matchday Route). Skip to the next section.

Level Change (Northern Entrance Matchday Route)

• There is a ramp or slope to access this service.
• The ramp or slope is located from the pavement down towards the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on the right going up.
• The width of the ramp or slope is 133cm (4ft 4in).
• There are steps to access this area / service.
• The steps are located to the left of the entrance.
• There is / are 8 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp/slope does bypass the step(s).

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• Comments View
  • This entrance can be bypassed by using the main Silvertown Road entrance.

You are on Other Floors (Access to Ticket Hall). Skip to the next section.

Other Floors (Access to Ticket Hall)

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• Steps View
  • The floors which are accessible by stairs are G-Ticket Hall (-1).
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are entrance level to ticket hall.
  • The escalators steps are not clearly marked.
  • The head and foot of the escalators are not clearly marked.
  • The lighting levels are bright.

You are on Lift (Entrance to Ticket Hall). Skip to the next section.

Lift (Entrance to Ticket Hall)

• There is a lift for public use.
• The lift is located to the right of the escalators fom the bus station.
• The lift is a standard lift.
• The floors which are accessible by this lift are street level - ticket hall.
• The lift is 20m (21yd 2ft) from the Silvertown Road entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is medium.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 3 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located on the main concourse, below ground.
• The ticket office is 45m (49yd 8in) from the entrance lift.
• The train companies operating from within this station are London Underground - Jubilee Line, DLR.
• There is a taxi rank at the station.
• The taxi rank is located outsde the bus station on Silvertown Road.
• The taxi rank is 100m (109yd 1ft) from the Silvertown Road Main Entrance.
• Shops and services within the station include newsagents.
• All key concourse shops and services have level access.
• There are 6 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are all.
  • There is not a wheelchair available to borrow.
• Comments View
  • Platforms 1-2-3-4 serve the DLR.
  • Platforms 5-6 serve the Jubilee Line.
  • Ticket barriers are located on the ticket hall level.

You are on Counter (Ticket Office). Skip to the next section.

Counter (Ticket Office)

• The counter is 75m (82yd 1in) from the lift.
• There is level access to the counter from the entrance.
• There is not a lowered section.
• There is a hearing assistance system.
• The height of the counter is high.
• The type of system is a fixed loop.
• Staff are trained to use system.
• The hearing assistance system is not available only on request.
• Lighting levels are medium.

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• Comments View
  • The ticket office is below ground on the ticket hall concourse.
  • There are also self-service ticket machines at ticket hall level.

You are on Other Floors (Ticket Hall to Platforms). Skip to the next section.

Other Floors (Ticket Hall to Platforms)

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• Steps View
  • The floors which are accessible by stairs are ticket hall - all platforms.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are ticket hall to platforms 3-4-5-6.
  • The escalators steps are not clearly marked.
  • The head and foot of the escalators are not clearly marked.
• Comments View
  • From the ticket hall there are steps and escalators to platforms 5-6 for the Jubilee Line.
  • From here there are further steps and escalators up to platforms 3-4 for the DLR above.

You are on Lift (Ticket Hall to All Platforms). Skip to the next section.

Lift (Ticket Hall to All Platforms)

• There is a lift for public use.
• The lift is located at the far end of the ticket hall near the escalator.
• The lift is a standard lift.
• The floors which are accessible by this lift are platforms 3-4-5-6.
• The lift is 60m (65yd 1ft) from the ticket barriers.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 180cm x 130cm (5ft 11in x 4ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There is a separate lift from the ticket hall concourse to platforms 1-2.
  • In this lift, platform level is named level 0, ticket hall is -1.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• The platform(s) accessed by lift is / are 1-2-3-4-5-6.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-2-3-4-5-6.

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• Comments View
  • There is level access from platform to train on all DLR platforms.
  • Jubilee Line trains are level or have a very shallow step up from platform to train.
  • There are seats with armrests on all platforms.
  • There are also a small number of seats on the ticket hall level.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are not accessible toilets within this venue designated for public use.

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• Comments View
  • The nearest accessible toilets are in Canning Town Bus Station, on the bus station internal concourse.
  • The key is obtainable from the Bus Station Information Point Office.
  • Please see the guide to the bus station for details.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.
• Comments View
  • The nearest standard toilets and baby change facilties are located at street level, in Canning Town Bus Station.
  • A key is required for the baby change room, obtainable from the Information Point Office.
  • The standard toilets are not locked but are open only when the information office is staffed.
  • Please see the guide to the bus station for details.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are available in large print.
• Staff are Text Relay aware.

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• Comments View
  • Large print maps and other accessibility guides are available from the ticket office.